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Skip to navigationSkip to main content Opens in new tab |Trust Center Meltwater Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com. Meltwater’s commitment to security and privacy is represented through the positioning of accountable parties across the organization. Meltwater has a formal Information Security program, run by the security and compliance team and overseen by Director of Engineering, Infrastructure & Security and the CTO, as well as an appointed Data Protection Officer. Additionally, Meltwater uses a DevSecOps model. Meltwater has a dedicated, multi-person Security team, that works together with employees from our global Product, Engineering and IT teams, representing multiple offices and major architectural parts of the Meltwater platform. Terms of UseOpens in new tab SubprocessorsOpens in new tab For additional questions about Meltwater's security posture, please reach out to your Client Success Representative. To report a security incident please reach out to the email below. security@meltwater.com Privacy Policy Compliance SOC 2 ISO 27001:2022 ISO 27701 ISO/IEC 42001:2023 GDPR CCPA UK Cyber Essentials Resources View all Certifications Cyber Essentials (UK) AI Resources Meltwater MCP Security & Compliance | mCommunity Opens in new tab Meltwater Agent for Microsoft: AI Security & Compliance Opens in new tab Corporate Social Responsibility Corporate Social Responsibility Report Opens in new tab SOC2 SOC2 Type 2 Report SOC2 Type 2 Management Representation Letter Other resources CAIQ HECVAT TOMs Opens in new tab DPA Opens in new tab View 1 more Controls View all Infrastructure security Capacity management Use of privileged utility programs Equipment maintenance View 2 more Infrastructure security controls Organizational security Determining the scope of the information security management system Intellectual property rights Planning of Changes View 58 more Organizational security controls Product security Application security requirements Secure system architecture and engineering principles Secure development life cycle View 5 more Product security controls Internal security procedures Installation of software on operational systems Information security for use of cloud services Inventory of information and other associated assets View 15 more Internal security procedures controls Data and privacy Information transfer Access, correction and/or erasure PII controllers' obligations to inform third parties View 42 more Data and privacy controls Data collected Information We Collect Directly from You: We collect information from you when you request information from us or otherwise interact with our Site. The type of information that we collect from you depends on your particular interaction with our Site and may include, without limitation, your name, address, and email address, and any other information that you choose to provide to us. Credit card information Personal health information FAQ View all Updates View all Compliance Meltwater Achieves SOC 2 Type II Certification, Reinforcing Commitment to Data Security and Trust Published January 8, 2026 Meltwater Achieves SOC 2 Type II Certification, Reinforcing Commitment to Data Security and Trust. Please see the press release for more information https://www.meltwater.com/en/about/press-releases/meltwater-achieves-soc-2-type-ii-certification-reinforcing-commitment-to-data-security-and-trustOpens in new tab General Meltwater Achieves ISO 42001 Certification Published January 16, 2025 MeltwaterOpens in new tab, a global leader in media, social and consumer intelligence, is proud to announce that the company is the first in its industry to receive ISO 42001Opens in new tab certification for responsible development and use of AI systems. ISO 42001 is the world’s first AI management system standard for organizations that have established a robust framework for managing risks and opportunities in AI systems and who meet the highest standards of information security and privacy. ISO 42001 specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS), such as Meltwater’s industry-leading AI engine. This certification demonstrates Meltwater's commitment to responsible AI governance with strict policies and procedures, as well as safeguarding customer data and ensuring transparency and accountability in handling sensitive information, the details of which can be found on Meltwater’s Trust CenterOpens in new tab. For Meltwater customers, this certification means they can trust the company's ability to protect their data. With the growing concerns surrounding data privacy and security, the ISO 42001 certification is a testament to Meltwater's proactive approach in addressing these challenges. At Meltwater, AI is responsibly developed with transparency, security, risk mitigation and customer-centricity at the heart of the approach. The certification process involves a comprehensive evaluation of Meltwater's information security policies, risk management strategies, and operational procedures. This rigorous assessment ensures that the company not only meets but exceeds the expectations set forth by the ISO standards. As a result, Meltwater is better equipped to respond to potential security threats and to continuously improve its information security practices. “Achieving ISO 42001 certification marks a significant milestone in Meltwater’s AI journey. We process over a billion pieces of content and perform 15 billion AI inferences daily for our customers and this certification validates not just our commitment to responsible AI development, but our ability to operate AI systems at massive scale while maintaining the highest standards of governance,” said Aditya Jami, Chief Technology Officer at Meltwater. “Building upon our ISO 27001 and 27701 certifications, this new standard demonstrates our proactive approach to AI management and risk mitigation.” Meltwater's achievement of the ISO 42001 certification underscores its commitment to delivering exceptional value to its customers while prioritizing their security and privacy. This milestone not only strengthens Meltwater's position in the market but also sets a benchmark for excellence in the media intelligence industry. The certification can be found on Meltwater’s new Trust CenterOpens in new tab, a centralized portal for customers and partners to access compliance certifications and documents, information on security controls, and frequently asked questions. The Trust Center is another way Meltwater is investing in trust and security, and enabling customers and prospects to easily self-service the security information they need. For more information, please contact: Kelly Costello pr@meltwater.com About Meltwater: MeltwaterOpens in new tab empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.comOpens in new tab. Link to original Press Release: https://www.meltwater.com/en/about/press-releases/meltwater-achieves-iso-42001-certificationOpens in new tab Media View all Meltwater Scientific Advisory Board Opens in new tab