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Skip to navigationSkip to main content Omilia Omilia is an enterprise Agentic CX company, built on over two decades of conversational AI innovation, powering 1 billion+ conversations in 30 languages around the globe. Responsibility, governance, compliance, and security are embedded in how we build, operate, and grow. corporate-grc@omilia.com Privacy PolicyOpens in new tab Here you can find our compliance artifacts, request documentation, and view high-level details on controls we adhere to. To access sensitive documents, please click the "request access" button at the top of the page and complete the request form. This access will also enable the Trust Center AI feature, allowing you to query our documentation. Compliance ISO 27001:2022 SOC 2 EU AI ACT Digital Operational Resilience Act GDPR NIS 2 Directive PCI DSS 4.0.1 CCPA NIST AI Risk Management Framework Updates View all General Welcome to Omilia's Trust Center! Published August 27, 2026 Welcome to Omilia's Trust Center! We've launched our Trust Center as the single source for Omilia's security, privacy, and compliance posture. Here you'll find our certifications (ISO 27001, SOC 2 Type II, PCI DSS, HIPAA, GDPR alignment), policy summaries, subprocessor list, and answers to the questions we get most often from customers and prospects. The goal: give you self-service access to the documentation you need for due diligence and vendor risk reviews, without waiting on a request cycle. More sections and documents will be added on a rolling basis. FAQ View all Subprocessors View all AWS • Cloud provider EU, USA, Canada Cloud Service Provider - IaaS Snowflake • Data storage and processing EU, USA, Canada Analytical Data Warehouse Microsoft Azure • Cloud Service provider - PaaS EU Cloud Service provider - PaaS Datadog • System logs processing EU, USA, Canada System logs processing Resources View all Security, Certifications & Resilience ISO/IEC 27001:2022 Certificate ISO/IEC 27001: 2022 Statement of Applicability 2025 SOC 2 Type 2 Report AIG PI Technology & Cyber Certificate of Insurance View 7 more Privacy & Data Protection Data Processing Addendum (DPA) Candidates Data Protection Notice Opens in new tab DPIA, TIA, DSAR View 4 more AI Governance AI Deployer Responsibility Guidelines per the EU AI Act High-Risk AI Systems Instructions For Use EU AI Act Compliance Status AI Models Governance Framework Summary View 2 more Legal & Commercial Mutual NDA Americas Mutual NDA Europe View 2 more Conduct & Ethics Whistleblowing Channel Opens in new tab Code of Conduct Conflict of Interest Policy Diversity, Equality, Inclusion & Anti-Discrimination Policy View 4 more Accessibility Omilia Cloud Platform Accessibility.pdf OCP VPAT WCAG2.2 July 2026 Accessibility Conformance Report (VPAT) — Omilia.com Corporate Websites: Omilia.com & ocp.ai Omilia.com Privacy Notice Opens in new tab Omilia.com Cookies Policy Opens in new tab Omilia.com Legal Notice & Terms of Use Opens in new tab ocp.ai Opens in new tab View 1 more Corporate/Onboarding Certificate of Incorporation / Registered Office Tax Residency Certificate Form W-8BEN-E Internal Audit Policy Other resources