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Rapid7’s Subprocessor List Download PDF The below is a current list of Rapid7’s subprocessors. Rapid7 has authorized these subprocessors to process personal data in order to enable Rapid7 to provide its products and services. Rapid7 performs commercially reasonable due diligence on the data security and protection practices of its subprocessors. Pursuant to Rapid7’s Data Processing Addendum, you may object to the appointment of any subprocessor on reasonable grounds relating to the protection of your data by emailing [email protected]. Subprocessor Use Case Personal Data Types Collected Location of Processing Further Information Amazon Web Services (AWS) Cloud Hosting Personal data captured in scan data, admin, and user data, and product and offering data Australia, Canada, Germany, Ireland, Japan, United States Data processor for customer security data Anthropic AI Language Model Services Prompts which may include personal data or customer information for customer support, content creation, and data analysis United States Enhances Rapid7 services by providing advanced natural language processing capabilities to improve efficiency and customer experience ARMO Security Container and Cloud Security Customer security data EU Container security platform that scans customer containers for weaknesses Ask-AI Customer Support Customer ticket information which includes customer names and email addresses United States AI tool that permits support engineers to leverage generative AI capabilities to deliver faster response times and resolutions for customers Box Cloud-based content management and collaboration Employee and customer PII such as names, email addresses, phone numbers, and PII that may be part of customer security data such as domain names and IP addresses United States Cloud-based tool and service for files and other data types that permits secure collaboration, content management, and workflow Cisco Network Security and Identity Management Logs, tags, and markers associated with users in Rapid7's environment United Kingdom, United States Network security and identity management that permits network posturing Concentrix Customer Support Customer PII, Customer Security data United States, EU Handles but does not store customer data. Concentrix support reps operate fully on Rapid7 devices in the Rapid7 environment. No Customer data egresses the Rapid7 Infrastructure Compyl Governance, Risk, and Compliance (GRC) Employee and customer names and email addresses United States GRC software platform for Third-Party Risk Management (TPRM), framework support, workflow automation, and risk register and monitoring Confluent Cloud-based streaming platform Metadata associated with Rapid7 customer devices such as IP addresses, host names, operating systems United States AWS-based data streaming platform for ingesting customer data from the Insight Platform for further processing Datadog Monitoring Analytics IP addresses, browser information, and user profile information United States Tool to improve, monitor, and understand usage of the Rapid7 Insight Platform Dialpad VoIP Employee and customer PII such as names, email addresses, and phone numbers United States VoIP system for phone calls Freshworks Customer Communications and Ticketing System Personal data from Okta including employee data, titles, and email addresses United States Freshworks, which includes Freshservice and Freshdesk helps streamline customer communications and ticketing as well as the use of various applications Gong CRM Employee and customer PII such as names, email addresses, and phone numbers captured from channels like calls, emails, and web conferencing United States, EU Revenue intelligence platform that helps Rapid7 analyze customer interactions to improve sales performance, coaching, and deal management by providing insights that can help Rapid7 understand customer behavior and improve team productivity Google Cloud Cloud Hosting Employee PII and Customer PII such as names, email addresses, and IP addresses United States, EU Google Cloud Platform (IaaS) Google Workspace Workspace Productivity Suite (Gmail, Calendar, Gemini, Drive, Others) Employee PII and Customer PII such as names, email addresses, and IP addresses United States, EU Enterprise platform which provides a variety of workspace productivity tools and services to Rapid7 through Google Workspace (SaaS). Grafana Labs Data Visualization and Monitoring Analytics IP addresses, browser information, user profile information, and customer IDs United States Open-source platform for monitoring, visualizing, and analyzing metrics, logs, and traces for better decision making IronScales Email Security Email data which can include names, email addresses, titles and addresses United States Provides visibility into inbound email and enhances Rapid7's ability to detect, prevent, and respond to phishing threats more effectively Klarity Contract Management Customer names, signatory names, titles, and customer addresses United States Tracks contractual obligations with customers and vendors Marketo Program/campaign management Customer PII such as names, titles, and email addresses United States Tool for program and campaign management and as a lead database to coordinate email sends to prospects and customers Okta Identity and Access Management Employee data and customer data United States Permits single-sign-on to Rapid7 systems and applications by our employees and customers (who have a separated Okta instance that is integrated with iPIMS) OpenAI AI Language Model Services Text inputs provided by users and customers, which may include personal data or customer information for customer support, content creation, and data analysis United States Enhances Rapid7 services by providing advanced natural language processing capabilities to improve efficiency and customer experience Pendo Product Analytics User names and account information United States Used to communicate downtimes, new features, and releases with customers Plextrac Central Authentication Service Customer names and email addresses United States Reporting and dashboarding of CAS results and data for vulnerability management and penetration testing Productboard Product Management Customer call transcripts that may include names and email addresses United States Product management software that helps product managers understand customer needs and prioritize product roadmaps and feature tracking Salesforce CRM Customer and user names, titles, phone numbers, email addresses, and physical addresses United States CRM for account and contracts management, opportunity management and forecasting, customer support, managed services, and order management 6sense Account-Based Marketing (ABM) Names, titles, email addresses, phone numbers, geolocations, cookies, device data, and IP addresses of customers, prospects, and visitors to Rapid7's web properties United States Platform that provides Rapid7 insights into potential buyers to enable targeted marketing and sales efforts Slack Internal Communication and Messaging Workspace and account information, usage information, cookie information, third-party services information, contact data, audio and video metadata United States Messaging tool for departmental messaging and cross collaboration across the company Snowflake Data Store Customer and user names, email addresses, phone numbers, and product usage United States Data lakehouse and data store to ingest and transform data from various source applications to build analytics and support core business processes Tableau Cloud Security Customer and user names, email addresses, phone numbers, and product usage United States Business intelligence tool for internal usage reporting Zoom Video conferencing Names, titles, email addresses, phone numbers, IP addresses, and device information of employees, customers, prospects, and any individual who interacts with Rapid7 agents or employees via Zoom United States Cloud-based video conferencing platform that enables Rapid7 to hold meetings, webinars, and other online interactions. It offers features like video and audio conferencing, screen sharing, chat, and recording capabilities In addition to the subprocessors listed above, the following entities are a part of the Rapid7 group, and accordingly may also function as subprocessors. Subprocessor Location Rapid, Inc. United States Rapid7 LLC United States Rapid7 International Group United Kingdom Rapid7 International Group Limited United Kingdom Rapid7 International Holdings Limited United Kingdom Rapid7 Ireland Limited Ireland Rapid7 Netherlands B.V. Netherlands Rapid7 Singapore PTE. LTD. Singapore Rapid7 Japan KK Japan Rapid7 Germany GMBH Germany Rapid7 Canada, Inc. Canada Rapid7 Australia Pty Ltd. Australia Rapid7 Spain SL Spain Rapid7 France SAS France Rapid7 Sweden AB Sweden Rapid7 India Technologies Private Ltd. India Rapid7 Czech Republic S.R.O Czech Republic IntSights Cyber Intelligence Ltd. Israel If you have any questions regarding this page please reach out to us at [email protected]. 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