Snapshot 56723
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "nkxdp2npv6l5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "fc0bmdq42j8z",
"impact": "critical",
"message": "We've installed an urgent update outside of maintenance hours to ensure the service runs smoothly. All systems are operational and there's been no impact on the service.\n\nShould you have any questions or concerns, please let us know by creating a ticket or contacting us at support@ringotel.com\n\nThank you,\nRingotel Team",
"name": "Ringotel Incident - Canada",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:52\u003c/var\u003e - \u003cvar data-var='time'\u003e08:23\u003c/var\u003e UTC"
},
{
"code": "45z0xzsng0mk",
"impact": "critical",
"message": "We've installed an urgent update outside of maintenance hours to ensure the service runs smoothly. All systems are operational and there's been no impact on the service.\n\nShould you have any questions or concerns, please let us know by creating a ticket or contacting us at support@ringotel.com\n\nThank you,\nRingotel Team",
"name": "Ringotel Incident - Canada",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:39\u003c/var\u003e - \u003cvar data-var='time'\u003e08:23\u003c/var\u003e UTC"
},
{
"code": "kwj2sn4xn84y",
"impact": "none",
"message": "This incident has been resolved.",
"name": "System outage in multiple regions",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e12:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:06\u003c/var\u003e UTC"
},
{
"code": "7bp92h9n47dq",
"impact": "critical",
"message": "The team has pinpointed the cause of the heap out-of-memory error and implemented a fix to prevent future occurrences. The affected region is now fully operational and no issues have been reported across the platform. Should you have any question or concerns please don't hesitate to reach out to our support team.",
"name": "Ringotel Incident - Cape Town (South Africa)",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:54\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e UTC"
},
{
"code": "plmblzw0b6mh",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Ringotel Incident - US West",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:23\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "gmw1vqd0rtbw",
"impact": "critical",
"message": "This incident has been resolved and connectivity is fully restored. The problem was caused by an increase in error rates within a system component which resulted in a heap out-of-memory (OOM) error. This caused a temporary service interruption for organisations hosted in the India region. Our team is working on a solution to ensure that such incidents won't occur in the future. We appreciate your cooperation and apologise for any inconveniences caused by this issue.",
"name": "Ringotel Incident - India",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e - \u003cvar data-var='time'\u003e21:40\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-07-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "w4zfy1vfjmf5",
"impact": "none",
"message": "The issue has been resolved. The credentials link works as expected now. We apologise for any inconvenience caused.",
"name": "The link to get softphone credentials returns an error",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - \u003cvar data-var='time'\u003e10:56\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "1110c5b7dcjd",
"impact": "major",
"message": "Our team has completed the investigation. We have concluded that a bug was introduced in the latest backend update, which caused some users to experience the issue where they lose the ability to send text messages, specifically SMS. A review of internal processes will be performed to avoid such issues in the future.\n\nWe appreciate your patience and cooperation during the investigation. Should you have any questions or concerns, please don't hesitate to contact our support team.",
"name": "Users lost the ability to text",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:35\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "gllc7gxyv08w",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Ringotel Incident - Sao Paulo (South America)",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e UTC"
},
{
"code": "y4svg92zf6zm",
"impact": "none",
"message": "The team has implemented a solution to address performance degradation caused by importing a large amount of data into the system at once.\n\nTo the best of our knowledge, none of our existing customers were affected. However if you’ve experienced any issues with organisations in the South America (São Paulo) region please contact our support team for further clarification.\n\nThank you for your cooperation and support!",
"name": "Ringotel Incident - Sao Paulo (South America)",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "April",
"year": 2026
},
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [],
"name": "January",
"year": 2026
},
{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "gz34318v1tnj",
"impact": "critical",
"message": "The issue has been resolved and the system is back online. We apologies for any inconvenience caused by this issue. Please reach out to support@ringotel.co if you need any further assistance.",
"name": "Ringotel Incident - US East",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e19:34\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}