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{
"incidents": [
{
"created_at": "2026-08-13T08:53:40Z",
"id": "01KZX57GCV11DBPQ2BEG10J307",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved. Recently received donations are now displaying normally in the Dashboard, and our team has confirmed that the platform is stable.\n\nThe disruption was caused by a network connectivity problem within our infrastructure, which has since been resolved. Other platform functionality, including the Checkout Modal, Campaign Pages, and Elements, remained fully operational throughout the incident.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-08-13T09:19:17Z",
"display_at": "2026-08-13T09:19:17Z",
"id": "01KZX6PCW4ZY5MH7HYYFDFVSCK",
"incident_id": "01KZX57GCV11DBPQ2BEG10J307",
"status": "resolved",
"updated_at": "2026-08-13T09:19:17Z"
},
{
"body": "A fix has been deployed for the network connectivity issue that was preventing recently received donations from appearing in the Dashboard. Donation data is now displaying normally, and we are monitoring to confirm full stability.\n\nOther platform functionality, including the Checkout Modal and Campaign Pages, remained fully operational throughout. We will provide another update once we've confirmed the Dashboard is stable.",
"created_at": "2026-08-13T09:09:40Z",
"display_at": "2026-08-13T09:09:40Z",
"id": "01KZX64S2TZYSXW0B5HWPDYVEM",
"incident_id": "01KZX57GCV11DBPQ2BEG10J307",
"status": "monitoring",
"updated_at": "2026-08-13T09:09:40Z"
},
{
"body": "We have identified the cause of the issue as a network-related disruption and are actively working on a fix. Recently received donations may still be delayed in appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, continues to operate normally.\n\nWe will provide another update within 1 hour.",
"created_at": "2026-08-13T09:05:37Z",
"display_at": "2026-08-13T09:05:37Z",
"id": "01KZX5XC2HX5S28SEEKKCDRAFG",
"incident_id": "01KZX57GCV11DBPQ2BEG10J307",
"status": "identified",
"updated_at": "2026-08-13T09:05:37Z"
},
{
"body": "We are currently investigating an issue that is preventing recently received donations from appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, is operating normally. We will provide an update within 1 hour.",
"created_at": "2026-08-13T08:53:40Z",
"display_at": "2026-08-13T08:53:40Z",
"id": "01KZX57GCVJPWDN3QQ5BR5Z5KX",
"incident_id": "01KZX57GCV11DBPQ2BEG10J307",
"status": "investigating",
"updated_at": "2026-08-13T08:53:40Z"
}
],
"name": "Delay displaying recent donations in Dashboard",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-08-13T09:19:17Z",
"status": "resolved",
"updated_at": "2026-08-13T09:19:17Z"
},
{
"created_at": "2026-05-13T09:27:21Z",
"id": "01KRGAK1ZB5GNFAFR2AN16Q5RB",
"impact": "minor",
"incident_updates": [
{
"body": "Google Pay functionality has been fully restored. Google Pay donations are now processing normally, with error rates returned to baseline levels.\n\nThe incident was caused by a recent configuration change affecting Google Pay processing, which has now been corrected. New Google Pay donations were unable to process during the affected window. Existing recurring donations continued to process normally and were not impacted. All other donation methods remained fully operational throughout the incident.\n\nWe sincerely apologize for the disruption and appreciate your patience.",
"created_at": "2026-05-13T10:32:14Z",
"display_at": "2026-05-13T10:32:14Z",
"id": "01KRGE9VN5Q23Y0BEVDEB2T6HJ",
"incident_id": "01KRGAK1ZB5GNFAFR2AN16Q5RB",
"status": "resolved",
"updated_at": "2026-05-13T10:32:14Z"
},
{
"body": "The hotfix has been successfully deployed, and our engineering team is actively monitoring Google Pay transaction processing to verify stability. At this time, we are continuing to observe system behavior before confirming full resolution. Other payment methods remain unaffected.\n\nWe will provide another update as more information becomes available.",
"created_at": "2026-05-13T10:11:31Z",
"display_at": "2026-05-13T10:11:31Z",
"id": "01KRGD3XB705NH1TSTZCV4R8QG",
"incident_id": "01KRGAK1ZB5GNFAFR2AN16Q5RB",
"status": "monitoring",
"updated_at": "2026-05-13T10:11:31Z"
},
{
"body": "We are currently experiencing an issue causing Google Pay transactions to fail. Donors attempting to complete one-time donations using Google Pay may be unable to do so, and recurring Google Pay charges are also impacted. Other payment methods remain fully operational.\n\nThe root cause has been identified and traced to a recent change affecting Google Pay certificate handling. Our engineering team is actively rolling back the change as part of a hotfix deployment.\n\nWe will provide another update once the rollback has been completed and Google Pay transaction processing has been fully restored.",
"created_at": "2026-05-13T09:27:21Z",
"display_at": "2026-05-13T09:27:21Z",
"id": "01KRGAK1ZBD3P8QVYNY0ZMWPZS",
"incident_id": "01KRGAK1ZB5GNFAFR2AN16Q5RB",
"status": "identified",
"updated_at": "2026-05-13T09:27:21Z"
}
],
"name": "Google Pay donations unavailable",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-05-13T10:32:14Z",
"status": "resolved",
"updated_at": "2026-05-13T10:32:14Z"
},
{
"created_at": "2026-04-27T11:27:18Z",
"id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"impact": "minor",
"incident_updates": [
{
"body": "After monitoring the situation, we can confirm that email delivery is stable and the incident is fully resolved. The disruption was caused by rate limiting on our email service provider's side. As a result, all outgoing emails were blocked from being sent, including donor transactional emails and account-related emails to Dashboard users.\n\nOur team worked closely with our email service provider throughout the incident to identify and resolve the issue. Emails are now sending normally, and emails held during the disruption will be delivered over the next 1–2 days. All platform functionality remained fully operational throughout the incident — only email delivery was affected.\n\nWe apologize for the inconvenience and thank you for your patience.",
"created_at": "2026-04-28T10:06:41Z",
"display_at": "2026-04-28T10:06:41Z",
"id": "01KQ9RW9083DASGGPER9B6F6AD",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "resolved",
"updated_at": "2026-04-28T10:06:41Z"
},
{
"body": "Email delivery has been restored. The disruption was caused by rate limiting applied by our email service provider, which prevented all outgoing emails from being sent. New emails are now going out as expected. All emails held during the disruption will be delivered — most should arrive shortly, with the full backlog cleared within the next couple of days.\n\nWe're monitoring closely and will post an update once we've confirmed the system is back to normal.",
"created_at": "2026-04-28T09:29:25Z",
"display_at": "2026-04-28T09:29:25Z",
"id": "01KQ9PR1GWPVZA9FM1JFZ10SAT",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "monitoring",
"updated_at": "2026-04-28T09:29:25Z"
},
{
"body": "We are continuing to work closely with our email service provider to lift the current restrictions and resume email delivery.\n\nWhile a confirmed ETA is not yet available, we will provide a further update as soon as there is any progress.",
"created_at": "2026-04-28T00:13:27Z",
"display_at": "2026-04-28T00:13:27Z",
"id": "01KQ8PY147W6Q454Y5VJ0EG47G",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-28T00:13:27Z"
},
{
"body": "We continue to maintain close communication with our provider. Their internal engineering teams are treating the issue as a priority to expedite a resolution.\n\nWe will keep you informed and share an update as soon as we receive more details.",
"created_at": "2026-04-27T18:50:09Z",
"display_at": "2026-04-27T18:50:09Z",
"id": "01KQ84E1QGKK34K40PCWXB8CGH",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-27T18:50:09Z"
},
{
"body": "We are still working with our email service provider to resolve the issue affecting email delivery.\n\nWe will share another update as soon as more information becomes available.",
"created_at": "2026-04-27T16:22:21Z",
"display_at": "2026-04-27T16:22:21Z",
"id": "01KQ7VZDM633S2XCKA7S6NZ3HP",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-27T16:22:21Z"
},
{
"body": "We are still working with our email service provider to resolve the rate limiting issue.\n\nWe don't have an ETA to share yet, but we'll post an update the moment there is any progress.",
"created_at": "2026-04-27T13:57:01Z",
"display_at": "2026-04-27T13:57:01Z",
"id": "01KQ7KNAHQD7YW3CZP0DAAA98G",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-27T13:57:01Z"
},
{
"body": "We are still working with our email service provider to resolve the rate limiting issue. All emails queued during this period will be delivered once the issue is resolved.\n\nWe'll share another update within one hour.",
"created_at": "2026-04-27T12:56:51Z",
"display_at": "2026-04-27T12:56:51Z",
"id": "01KQ7G759C0YFM8X4VWWQ0MB7H",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-27T12:56:51Z"
},
{
"body": "We have identified the root cause of the email delivery disruption. The issue originates with our email service provider and is related to rate limits on their side. \n\nWe are working with our provider to resolve the issue and will post another update within one hour.",
"created_at": "2026-04-27T11:57:09Z",
"display_at": "2026-04-27T11:57:09Z",
"id": "01KQ7CSTJH2JXTPS6K8THGJQQH",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "identified",
"updated_at": "2026-04-27T11:57:09Z"
},
{
"body": "We have identified an issue affecting email delivery across our platform. No emails are currently being sent, including transactional emails to donors and account notifications to dashboard users. The donation process and all other platform functionality are operating normally — only email delivery is affected.\n\nOur team is actively investigating the root cause. We will provide an update as soon as we have more information.",
"created_at": "2026-04-27T11:27:18Z",
"display_at": "2026-04-27T11:27:18Z",
"id": "01KQ7B35GCDG9HA04AMG5K1KNP",
"incident_id": "01KQ7B35GCKZM0BVAWKRT8752Y",
"status": "investigating",
"updated_at": "2026-04-27T11:27:18Z"
}
],
"name": "Email delivery disruption",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-04-28T10:06:41Z",
"status": "resolved",
"updated_at": "2026-04-28T10:06:41Z"
},
{
"created_at": "2026-04-13T14:33:15Z",
"id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been fully resolved. All CRM integration settings pages are functioning as expected. The issue was caused by a JavaScript error in the integration settings UI, which has been addressed with a hotfix that is now confirmed stable.\n\nWe understand this may have disrupted your workflow, and we apologize for the inconvenience. Thank you for your patience while our team worked to resolve the issue.",
"created_at": "2026-04-13T16:28:45Z",
"display_at": "2026-04-13T16:28:45Z",
"id": "01KP3TS2TTQAQESQWX8RTWA1TH",
"incident_id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"status": "resolved",
"updated_at": "2026-04-13T16:28:45Z"
},
{
"body": "The fix has been deployed. The CRM integration settings pages should now function as expected. We are monitoring the situation to confirm the fix is fully stable. We'll provide another update shortly.",
"created_at": "2026-04-13T16:08:56Z",
"display_at": "2026-04-13T16:08:56Z",
"id": "01KP3SMSJ3S73TM032CN1W0KHF",
"incident_id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"status": "monitoring",
"updated_at": "2026-04-13T16:08:56Z"
},
{
"body": "Our engineers are still in the process of deploying the fix. CRM integration settings pages remain affected. We’ll provide another update within 30 minutes.",
"created_at": "2026-04-13T15:46:29Z",
"display_at": "2026-04-13T15:46:29Z",
"id": "01KP3RBP6WR2MF6DQFKR2THBY5",
"incident_id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"status": "identified",
"updated_at": "2026-04-13T15:46:29Z"
},
{
"body": "We've identified the cause of the issue affecting CRM integration settings pages. A JavaScript error in the integration settings UI is preventing certain elements from functioning correctly. Our engineers are deploying a fix now. We expect a resolution or will provide another update within 1 hour.",
"created_at": "2026-04-13T14:49:21Z",
"display_at": "2026-04-13T14:49:21Z",
"id": "01KP3N3318E0V5CD5GGXCGGQ8P",
"incident_id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"status": "identified",
"updated_at": "2026-04-13T14:49:21Z"
},
{
"body": "Our monitoring system has detected an issue affecting CRM integrations settings. Users may be unable to configure, modify, or save integration settings. Our engineering team is actively investigating. We’ll provide another update within 30 minutes.",
"created_at": "2026-04-13T14:33:15Z",
"display_at": "2026-04-13T14:33:15Z",
"id": "01KP3M5KPD8G8F74XCKXZ25CBC",
"incident_id": "01KP3M5KPDF5AH34XNZWHTAZN7",
"status": "investigating",
"updated_at": "2026-04-13T14:33:15Z"
}
],
"name": "CRM settings pages partially unresponsive",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-04-13T16:28:45Z",
"status": "resolved",
"updated_at": "2026-04-13T16:28:45Z"
},
{
"created_at": "2026-03-28T13:08:11Z",
"id": "01KMT8YB1D40VZAWP144FQ1VB1",
"impact": "critical",
"incident_updates": [
{
"body": "The incident has been fully resolved, and all platform functionality has returned to normal. The issue was caused by a connectivity disruption with our CDN provider, which has now been addressed and mitigated.\n\nWe recognize the impact this incident may have had on your operations and donor experience, and we sincerely apologize for the disruption. Thank you for your patience while we worked to restore service.",
"created_at": "2026-03-28T15:08:02Z",
"display_at": "2026-03-28T14:34:43Z",
"id": "01KMTFSSPYW33RW8CAE5HEJS85",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "All services are now operating normally, including the Checkout Modal, Campaign Pages, and Elements. We are continuing to monitor the platform to ensure stability.\n\nWe will provide a final update once monitoring is complete.",
"created_at": "2026-03-28T15:08:02Z",
"display_at": "2026-03-28T14:21:25Z",
"id": "01KMTFSSPYCEZW6QZSCRJ16JRB",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The issue affecting Elements has been resolved, and they are now operating normally. We are continuing to work on resolving the remaining issues impacting the Checkout Modal and Campaign Pages. Some users may still experience loading issues while remediation efforts are ongoing.\n\nWe will share further updates as they become available.",
"created_at": "2026-03-28T14:10:26Z",
"display_at": "2026-03-28T14:09:58Z",
"id": "01KMTCGACXR2RKEFSW99SR0E25",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We continue to work on resolving the connectivity issue with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Some users may still experience loading delays or difficulties opening the checkout window while remediation efforts are ongoing.\n\nWe will provide further updates as more information becomes available.",
"created_at": "2026-03-28T14:10:26Z",
"display_at": "2026-03-28T13:23:57Z",
"id": "01KMTCGACX1JGRPC7XB4A4X7J0",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We have identified the cause of the connectivity disruption with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Our engineering team is actively working to resolve the issue and restore normal operations. Some users may continue to experience loading delays or difficulties opening the checkout window while remediation efforts are in progress.\n\nWe will provide the next update within 30 minutes.",
"created_at": "2026-03-28T13:08:11Z",
"display_at": "2026-03-28T12:57:00Z",
"id": "01KMT8YB1DHFVFVA3TF4GG55QY",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our monitoring systems have detected an issue affecting the Checkout Modal, Campaign Pages, and Elements. The issue appears to be related to a connectivity disruption with our CDN provider, which may cause loading issues or prevent the checkout window from opening for some users.\n\nOur engineering team is actively investigating and working to restore normal functionality. We will provide the next update within 30 minutes.",
"created_at": "2026-03-28T13:08:11Z",
"display_at": "2026-03-28T12:28:31Z",
"id": "01KMT8YB1DRQQDTYYPBVNNME16",
"incident_id": "01KMT8YB1D40VZAWP144FQ1VB1",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Checkout Modal, Campaign Pages, and Elements Availability Issues",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-03-28T14:34:43Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:25Z",
"id": "01KMDEGM511C2NVKH54W2808ES",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2026-02-27T12:33:49Z",
"id": "01KMDEGM51YDCZFETB6MAE34YN",
"incident_id": "01KMDEGM511C2NVKH54W2808ES",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The issue affecting Checkout Modal and Campaign Page loading has been resolved, and services are operating normally. The root cause was related to a data synchronization issue between backend systems. The issue has been corrected, and platform stability has been restored.\n\nAll services are operating normally. We will continue to monitor the platform and conduct a review to help prevent similar incidents in the future. Thank you for your patience.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2026-02-27T12:29:11Z",
"id": "01KMDEGM51E56K8HPAMVR90SZK",
"incident_id": "01KMDEGM511C2NVKH54W2808ES",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The fix has been successfully deployed, and Checkout Modal and Campaign Pages are loading normally. We are continuing to monitor platform performance to ensure stability. If you continue to experience any issues, please contact our Support team at support@fundraiseup.com.\n\nWe will provide a final update once monitoring is complete.",
"created_at": "2026-03-23T13:35:25Z",
"display_at": "2026-02-27T12:20:45Z",
"id": "01KMDEGM51ZEYBFCCG573T3RVT",
"incident_id": "01KMDEGM511C2NVKH54W2808ES",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-03-23T13:35:25Z",
"display_at": "2026-02-27T11:57:14Z",
"id": "01KMDEGM5112XQ5X7RYJTPPKRY",
"incident_id": "01KMDEGM511C2NVKH54W2808ES",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are currently experiencing an issue where the Checkout Modal and Campaign Pages may fail to load for a subset of users.\nThe root cause has been identified, and a fix is actively being deployed. Some users may continue to experience loading issues until deployment is fully completed.\n\nWe will provide the next update within 30 minutes.",
"created_at": "2026-03-23T13:35:25Z",
"display_at": "2026-02-27T11:56:09Z",
"id": "01KMDEGM51NGD5T5BBE8YZ37J7",
"incident_id": "01KMDEGM511C2NVKH54W2808ES",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Checkout Modal and Campaign Page loading issues",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-02-27T12:33:49Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:26Z",
"id": "01KMDEGMFPR2Z0S5PEG4WCXAGB",
"impact": "minor",
"incident_updates": [
{
"body": "The database performance issue has been resolved, and platform operations have returned to normal.\nThe incident was caused by application behavior that unintentionally generated excessive load on the database, resulting in degraded service across multiple components. The contributing processes have been stopped, and system stability has been fully restored.\n\nDonors and customers should no longer experience issues. We will continue to monitor the platform closely and conduct a thorough internal review to help prevent similar incidents in the future.\n\nThank you for your patience.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2026-02-18T14:47:35Z",
"id": "01KMDEGMFP26CR8TNAVS3WQK17",
"incident_id": "01KMDEGMFPR2Z0S5PEG4WCXAGB",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The root cause of the database performance degradation has been identified. Our engineering team is actively implementing remediation measures to restore full platform performance. Users may continue to experience degraded performance while corrective actions are in progress.\n\nWe will provide the next update shortly.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2026-02-18T14:17:51Z",
"id": "01KMDEGMFPNK55Y81W9HVRANE1",
"incident_id": "01KMDEGMFPR2Z0S5PEG4WCXAGB",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our monitoring systems have detected a database issue impacting platform performance. Customers may experience increased latency, intermittent timeouts, or temporary unavailability of certain features.\n\nOur engineering team is actively investigating and working to restore full service stability as quickly as possible. We will provide an update within 30 minutes.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2026-02-18T13:52:18Z",
"id": "01KMDEGMFPD6YS0D9NEQNWDWE9",
"incident_id": "01KMDEGMFPR2Z0S5PEG4WCXAGB",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Database performance degradation",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2026-02-18T14:47:35Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:26Z",
"id": "01KMDEGMQNAKV9QFF3796QQK5W",
"impact": "critical",
"incident_updates": [
{
"body": "Cloudflare has confirmed that their global network is operating normally. We have verified that all Fundraise Up services are fully functional and stable.\n\nThis incident is now resolved.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-11-18T17:53:17Z",
"id": "01KMDEGMQNVSRCQSR2FT3KSXR2",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Platform Fully Operational\nMonitoring: While Cloudflare reports they are still mitigating residual issues on their end, we can confirm that all Fundraise Up services are currently operational.\n\nTraffic levels and transaction processing have returned to normal across the platform. We will maintain our Monitoring status until the vendor incident is fully resolved to ensure stability.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-11-18T16:03:09Z",
"id": "01KMDEGMQNXPAM3C9EMY7HAJ8V",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Cloudflare has implemented a fix, and we are currently observing a recovery in traffic levels across our platform.\n\nServices that were previously impacted, including Modal Checkout, Elements, Campaign Pages, and the Dashboard, are coming back online and processing requests successfully.\n\nWe will continue to actively monitor system performance and error rates to ensure full stability before marking this incident as resolved.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-11-18T14:47:48Z",
"id": "01KMDEGMQNSX15CC3XMNZNHBH6",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-11-18T14:45:00Z",
"id": "01KMDEGMQN8WK38K0J9RVKSKFW",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Service Impact Clarification\n\nWe want to provide specific clarity regarding the scope of the current Cloudflare incident and its impact on Fundraise Up services.\n\nFully Operational (Backend \u0026 Processing): Our core backend infrastructure is unaffected.\n\nRecurring Donations: Scheduled recurring payments continue to be processed successfully.\n\nTransactional Emails: Donation receipts and system notifications are sending normally.\n\nAPI \u0026 Integrations: REST API endpoints and data syncs remain operational.\n\nCurrently Unavailable (Frontend \u0026 Access): Due to the Cloudflare edge network outage, access to user-facing interfaces is currently blocked. This affects:\n\nNew Donation Intake: Modal Checkout, Elements, and Campaign Pages are failing to load.\n\nPlatform Access: The Fundraise Up Dashboard and Donor Portal are currently inaccessible.\n\nWe are monitoring Cloudflare’s recovery and will confirm as soon as these interfaces are restored.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T14:35:10Z",
"id": "01KMDEGMQN19J1AY996HQWMKQE",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T14:19:58Z",
"id": "01KMDEGMQN11KKJYW268ZZYEBA",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are actively monitoring a service disruption caused by a major Cloudflare outage. Some users may continue to experience intermittent errors. Cloudflare powers traffic for millions of websites, so the impact is broader than Fundraise Up and affects a significant portion of online services globally.\n\nWe will provide an update when we see material improvement.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T13:01:06Z",
"id": "01KMDEGMQNDVVWY0DA0ZGFMAH9",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are currently seeing partial recovery of the service and continue to monitor the situation.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T12:29:20Z",
"id": "01KMDEGMQNF6R6BCMG2157QT34",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The root cause of the incident has been identified as Cloudflare edge network disruptions. We are now actively monitoring all affected systems to observe stabilization and ensure services return to normal.\n\nWe are committed to keeping you informed and will provide a full incident report once all systems are stable.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T12:11:51Z",
"id": "01KMDEGMQNJT0FTKJ19RNPBVRA",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our monitoring system has detected an issue affecting Fundraise Up. Users may experience internal server errors due to a Cloudflare disruption (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Our engineers are currently investigating the precise impact and will share updates soon.\n\nWe’ll provide another update within 30 minutes.",
"created_at": "2026-03-23T13:35:26Z",
"display_at": "2025-11-18T12:09:19Z",
"id": "01KMDEGMQN0PG4JXTGYA7BMPPV",
"incident_id": "01KMDEGMQNAKV9QFF3796QQK5W",
"status": "investigating",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Outage due to Cloudflare issues",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2025-11-18T17:53:17Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:27Z",
"id": "01KMDEGNM42VFSPY2D9BY4KXR3",
"impact": "major",
"incident_updates": [
{
"body": "PayPal has resolved the issue, and all payments are now processing successfully.\n\nAny delayed recurring payments will be retried over the next few hours.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-10-16T17:02:23Z",
"id": "01KMDEGNM465YNJV00WWPCN34R",
"incident_id": "01KMDEGNM42VFSPY2D9BY4KXR3",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We’re seeing that the issue is almost resolved — most payments are now going through without problems.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-10-16T16:53:50Z",
"id": "01KMDEGNM44JTFSRS142TNK7PS",
"incident_id": "01KMDEGNM42VFSPY2D9BY4KXR3",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We’re experiencing an issue with PayPal and payments through PayPal can’t be completed right now due to an incident on their side. Since 15:09 UTC (2025-10-16), PayPal payments are not working.\n\nAll recurring payments will be retried once PayPal resolves the issue.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-10-16T16:24:16Z",
"id": "01KMDEGNM47E6ZCQZZ7TB92SEX",
"incident_id": "01KMDEGNM42VFSPY2D9BY4KXR3",
"status": "investigating",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "PayPal payments are currently unavailable",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2025-10-16T17:02:23Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:27Z",
"id": "01KMDEGP27DW5N5HF24F28M62M",
"impact": "none",
"incident_updates": [
{
"body": "PayPal has resolved the issue, and all payments are now processing successfully.\n\nAny delayed recurring payments will be retried over the next few hours.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-08-01T15:06:19Z",
"id": "01KMDEGP27WN66TRX2B8AA7Y6C",
"incident_id": "01KMDEGP27DW5N5HF24F28M62M",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We’re seeing that the issue is almost resolved — most payments are now going through without problems. A small percentage of payments (less than 10%) may still encounter errors.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-08-01T14:50:02Z",
"id": "01KMDEGP27XYM3XQ8E4V0GPP61",
"incident_id": "01KMDEGP27DW5N5HF24F28M62M",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We’re experiencing an issue with PayPal and payments through PayPal can’t be completed right now due to an incident on their side. You can check PayPal’s status page for updates: https://www.paypal-status.com/incident/production\n\nAll recurring payments will be retried once PayPal resolves the issue.",
"created_at": "2026-03-23T13:35:27Z",
"display_at": "2025-08-01T12:40:33Z",
"id": "01KMDEGP27PXNC7XZ9GF6AW41Z",
"incident_id": "01KMDEGP27DW5N5HF24F28M62M",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "PayPal payments are currently unavailable",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2025-08-01T15:06:19Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:28Z",
"id": "01KMDEGP9Q299Z3DKJ1Q9BWEMQ",
"impact": "none",
"incident_updates": [
{
"body": "Everything is back to normal now, and we've restored the PayPal payment option in Checkout and Campaign Pages.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-07-16T12:03:26Z",
"id": "01KMDEGP9Q836FPHM7RJHR2MQ6",
"incident_id": "01KMDEGP9Q299Z3DKJ1Q9BWEMQ",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "PayPal has implemented the necessary fixes, and our integration is back up and running smoothly. All previously scheduled installments are now being processed successfully. Plus, we’ll bring the PayPal payment option back to our payment forms shortly.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-07-16T06:38:34Z",
"id": "01KMDEGP9Q0D2G3G6YFPQP25YN",
"incident_id": "01KMDEGP9Q299Z3DKJ1Q9BWEMQ",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "PayPal experienced an incident (https://www.paypal-status.com/history/eventdetails/80565) on July 14, from 18:12 to 22:42 UTC. During the resolution, PayPal made changes to their server operations, which caused our PayPal integration to stop working. As a result, we had to remove the PayPal payment button from our payment forms temporarily.\n\nWe are currently working with PayPal to understand and resolve the root cause of the issue.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-07-15T10:45:14Z",
"id": "01KMDEGP9Q5176E5V31CVQ99CD",
"incident_id": "01KMDEGP9Q299Z3DKJ1Q9BWEMQ",
"status": "investigating",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "PayPal Payments Unavailable",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2024-07-16T12:03:26Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:28Z",
"id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"impact": "critical",
"incident_updates": [
{
"body": "Donations made in the one and a half hours before the incident are now showing up on the Dashboard. There are no longer any delays in displaying, searching, or CRM synchronization. We are closing this incident.\n\nHowever, our work does not stop here. We still have to conduct a detailed analysis of what happened and develop a comprehensive set of measures to prevent such incidents in the future.\n\nThank you for following our updates. If you have any questions, our support team is always here to help — support@fundraiseup.com.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T20:53:06Z",
"id": "01KMDEGPGRMFNWS58KFZHW0NK3",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "As our engineers are working on data recovery, let's briefly explain what happened.\n\nWe store our clients' data across multiple database clusters. These consist of dozens of physical servers networked together, located in various data centers and countries. We routinely replace servers, update systems, and configurations — standard maintenance. We never perform updates on all clusters simultaneously. Likewise, before any significant change, we test everything we plan to do on test stands equivalent to the production environment.\n\nLast night, during the routine reconfiguration of two clusters, we made a critical error in the configuration file. Due to several reasons, this error went undetected on the test stand. As a result, the \"cluster collapsed,\" and data started to be deleted rapidly. Within 5 minutes, our incident response team was on a Zoom call, discussing emergency measures we needed to take.\n\nWe have several levels of backups set up. We make full backups of all databases daily, as well as incremental backups every hour. The data volumes are measured in terabytes, so the bulk of the time was spent simply transferring data across the network and rebuilding the clusters.\n\nDuring the recovery process, we had to disable the ability to log into the Dashboard and Donor Portal for all organizations so that users would not make changes that we could not later reconcile with the data restored from backups. Also, many organizations whose data was stored in the damaged clusters could not accept donations during our recovery efforts.\n\nThe system is now fully operational, but it will take some more time to restore data that was changed an hour and a half before the incident began. We expect a full data recovery, with no data loss.\n\nIncidents of this nature are extremely rare for us, and we've never faced such a significant problem in our history. Nonetheless, we thoroughly investigate every incident, identify the reason it occurred, and develop a comprehensive set of measures to prevent similar incidents in the future.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T14:09:35Z",
"id": "01KMDEGPGRM5JTN86FWJ9G4ZXF",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The root cause of the incident has been addressed, and all major systems are back online. All organizations now have access to the dashboard, and both Checkout and Checkout Pages are fully operational. Donors are able to access the donor portal.\n\nHowever, we still have some recovery work to do. Some organizations may temporarily not see donations made in the one and a half hours before the incident displayed in the Dashboard. Additionally, some organizations may experience delays in donations appearing in search, insights, and CRM synchronization.\n\nWe are diligently working to resolve these issues. Also, once things have settled down, we will provide a detailed account of what happened and the measures we will take to prevent such incidents in the future.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T12:01:00Z",
"id": "01KMDEGPGRERMJM7SQ5QJXAGT9",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We're still working on resolving the issue.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T10:16:32Z",
"id": "01KMDEGPGREXSKHE0D41EFHXV6",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We're still working hard to resolve the issue. Unfortunately, it's going to take us a bit longer to fix.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T09:32:58Z",
"id": "01KMDEGPGRNP95W5MPM5YXF6NZ",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our incident response team is in sync and working on resolving the issue. Currently, we estimate that the incident will be resolved in about 30 minutes.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T08:46:28Z",
"id": "01KMDEGPGR2JK936BJ39JY260F",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We have identified that two of our database clusters were damaged due to a configuration error. This has led to the system being unavailable for some organizations. They are unable to accept donations. We are working on resolving the issue.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T08:15:43Z",
"id": "01KMDEGPGRW1RGMW9BJW4DAPZ7",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our monitoring system has reported a database malfunction, which has resulted in the unavailability of the dashboard and donor portal. We are currently investigating the incident and will keep you updated.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-25T07:54:20Z",
"id": "01KMDEGPGR4P8TYM1G2B1GDY38",
"incident_id": "01KMDEGPGRDVCKQ04C74SQ6J78",
"status": "investigating",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Database Issue",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2024-04-25T20:53:06Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:28Z",
"id": "01KMDEGQ2MTW0MJ57PAX8FMRP3",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-18T14:46:16Z",
"id": "01KMDEGQ2M99Y92FK03N92JDT6",
"incident_id": "01KMDEGQ2MTW0MJ57PAX8FMRP3",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "The issue has been resolved. The system is fully operational.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-18T14:44:04Z",
"id": "01KMDEGQ2MKG5XZ3D7EP956GK9",
"incident_id": "01KMDEGQ2MTW0MJ57PAX8FMRP3",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Donations are displayed with a delay in the Dashboard under Insights and Donations tabs.\n\nAll Checkouts and Campaign pages are functioning correctly. Receipt emails are also being sent. We will keep you updated on the progress of fixing the issue.",
"created_at": "2026-03-23T13:35:28Z",
"display_at": "2024-04-18T14:32:57Z",
"id": "01KMDEGQ2M91RMFX0QNRZ5ATZA",
"incident_id": "01KMDEGQ2MTW0MJ57PAX8FMRP3",
"status": "identified",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Delay in Data Display",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2024-04-18T14:46:16Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:29Z",
"id": "01KMDEGQ90MT18YX25RP48PPW7",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2021-02-11T19:32:52Z",
"id": "01KMDEGQ90AMN9BGKKHR806WBY",
"incident_id": "01KMDEGQ90MT18YX25RP48PPW7",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "OVH reported \"Network services are slowly being restored.\"",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2021-02-11T18:47:40Z",
"id": "01KMDEGQ903VAP94ST9QJHFTEM",
"incident_id": "01KMDEGQ90MT18YX25RP48PPW7",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2021-02-11T16:50:59Z",
"id": "01KMDEGQ90CVZ01ZF7NDVBG9JW",
"incident_id": "01KMDEGQ90MT18YX25RP48PPW7",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2021-02-11T16:49:30Z",
"id": "01KMDEGQ901Q992GZRDACE3R5Z",
"incident_id": "01KMDEGQ90MT18YX25RP48PPW7",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"body": "Our hosting provider OVH reported network issue in Dallas, TX\n\nhttps://status.us.ovhcloud.com\n\nThe issue is only affecting customers in Dallas, TX\n\nAccess to Fundraise Up from other locations continue to operate as normal.\n\nOVH working to resolve this issue.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2021-02-11T15:42:12Z",
"id": "01KMDEGQ90AS66S91CBQG0DY3N",
"incident_id": "01KMDEGQ90MT18YX25RP48PPW7",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Network issues for Dallas, TX Customers",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2021-02-11T19:32:52Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:29Z",
"id": "01KMDEGQW9RYV1WEAJKGFJBHV7",
"impact": "none",
"incident_updates": [
{
"body": "We had a degraded performance last night with a duration of 13 minutes around 11 PM. This degraded performance was not caused by the code, platform, or any other fail-point but rather a mis-interpreted DDoS attack. It was not a DDoS attack, however there was a massive swell of donors at a specific minute that caused an alarm to trigger that began throttling connections. It seems that this \"false attack alarm\" was caused by a combination of last minute media blitzes and email blasts. \n\nWhile we had our DDoS triggers set at a limit 3x the max traffic seen for almost 24 hours at this point, this spike was 2x that limit. Which caused some connections to not load immediately or with delay. In this case, a page reload (or two) would bring up the donation form.\n\nThe issue was resolved in about 10 minutes, and the impact was minimal.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2020-12-02T04:00:00Z",
"id": "01KMDEGQW9S3SXQ93T7QZMXYY3",
"incident_id": "01KMDEGQW9RYV1WEAJKGFJBHV7",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
}
],
"name": "Degraded Performance",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2020-12-02T04:00:00Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:51Z"
},
{
"created_at": "2026-03-23T13:35:29Z",
"id": "01KMDEGQZDRC3ZWBAS38C062JX",
"impact": "major",
"incident_updates": [
{
"body": "We don't see any more issues with Fundraise Up platform. This issue seems to be fully resolved.",
"created_at": "2026-03-23T13:35:30Z",
"display_at": "2020-04-21T20:27:45Z",
"id": "01KMDEGQZDQ7Q2P8XH5QMA8AE4",
"incident_id": "01KMDEGQZDRC3ZWBAS38C062JX",
"status": "resolved",
"updated_at": "2026-04-07T07:09:52Z"
},
{
"body": "Digital Ocean resolving the issue with traffic re-routing and Fundraise Up platform is back to normal. However, we are still monitoring situation to make sure it fully resolved.",
"created_at": "2026-03-23T13:35:30Z",
"display_at": "2020-04-21T19:40:26Z",
"id": "01KMDEGQZDVWD40NMC0RH092J3",
"incident_id": "01KMDEGQZDRC3ZWBAS38C062JX",
"status": "monitoring",
"updated_at": "2026-04-07T07:09:52Z"
},
{
"body": "We are continuing to investigate this issue.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2020-04-21T19:36:53Z",
"id": "01KMDEGQZD9HVCAWBW0AS3JRFS",
"incident_id": "01KMDEGQZDRC3ZWBAS38C062JX",
"status": "investigating",
"updated_at": "2026-04-07T07:09:52Z"
},
{
"body": "We are investigating issue caused by a disruption from one of our hosting providers - Digital Ocean. This outage caused networking issues in multiple regions. Digital Ocean working to re-route traffic away from this provider. You may experience disruption with Fundraise Up dashboard.",
"created_at": "2026-03-23T13:35:29Z",
"display_at": "2020-04-21T18:31:00Z",
"id": "01KMDEGQZDSEYH3D5SCNHZDM6R",
"incident_id": "01KMDEGQZDRC3ZWBAS38C062JX",
"status": "investigating",
"updated_at": "2026-04-07T07:09:52Z"
}
],
"name": "Networking Issues due to Internet Backbone Provider Outage",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2020-04-21T20:27:45Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:52Z"
},
{
"created_at": "2026-03-23T13:35:30Z",
"id": "01KMDEGRD8YQ8RDFDA8G4A815H",
"impact": "major",
"incident_updates": [
{
"body": "Cloudflare has restored their network connectivity and this issue is resolved regarding checkout URL for new campaigns. All back to normal operations.",
"created_at": "2026-03-23T13:35:30Z",
"display_at": "2020-04-15T20:19:27Z",
"id": "01KMDEGRD8QBENCDZ2VQPPMR2Q",
"incident_id": "01KMDEGRD8YQ8RDFDA8G4A815H",
"status": "resolved",
"updated_at": "2026-04-07T07:09:52Z"
},
{
"body": "Due to Cloudflare Issues ( https://www.cloudflarestatus.com ) which is a widely-used CDN for caching web content, we are experiencing some issues of loading new camapgins/forms that are created. This started around 11:30 AM Eastern Time. if you have created new campaign in Fundraise Up or updated the form Vanity URL (hashtag) of an existing one, the checkout URL for this campaign will not work currently. All previous campaigns are loading fine. \n\nWe are working with Cloudflare to resolve this ASAP.",
"created_at": "2026-03-23T13:35:30Z",
"display_at": "2020-04-15T19:39:43Z",
"id": "01KMDEGRD8HVFSJAWQ9G92B46V",
"incident_id": "01KMDEGRD8YQ8RDFDA8G4A815H",
"status": "identified",
"updated_at": "2026-04-07T07:09:52Z"
}
],
"name": "Issue with creating new campaigns",
"page_id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"resolved_at": "2020-04-15T20:19:27Z",
"status": "resolved",
"updated_at": "2026-04-07T07:09:52Z"
}
],
"page": {
"id": "01KMDEGKNYN66P3K5BSGNJH8T6",
"name": "Fundraise Up",
"updated_at": "2026-08-13T09:19:17Z",
"url": "https://status.fundraiseup.com/"
}
}