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Skip to navigationSkip to main content Laivly Inc Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer service programs. The Laivly platform enables your existing tech stack to leverage generative AI, automation, and machine learning in practical, high-impact ways from day one. infosec@laivly.com Privacy PolicyOpens in new tab Laivly takes security very seriously and has designed its systems to protect your data effectively. Here's a simple breakdown: No Personal Data Storage: Laivly doesn't keep any personal information. This means there's nothing stored that could be hacked to access sensitive data. Encryption: All data (without personal data in it) is scrambled (encrypted) when it's being sent or stored, making it unreadable to anyone who might intercept it. Access Control: Only people who need to see the data to do their jobs can access it, and even then, it's tightly controlled. Regular Checks: Laivly regularly checks its systems to ensure everything is secure and working as it should. Quick Response to Issues: If something does go wrong, Laivly has a plan to fix it quickly and effectively. Compliance: Laivly follows strict rules and undergoes regular audits to ensure it meets high security standards like SOC 2 and PCI DSS. In essence, Laivly has built its platform to minimize risks and protect your data, so you can feel confident that your information is safe. If you are just getting started and don't know much about security, start by reading our Laivly Security One-Pager & FAQ document! Compliance SOC 2 Type 2 PCI DSS HIPAA CCPA GDPR Resources View all Legal Laivly Clickwrap NDA Data Sheets Laivly - Data Governance Secure File Transfers at Laivly View 3 more Audit Reports PCI DSS 4.0.1 Attestation of Compliance (AoC) Audit Report SOC 2 Type 2 Audit Report HIPAA Self-Assessment - Laivly Platform Penetration Testing Results Penetration Testing - Summary Report Diagrams Dataflow Diagram Network Diagram Vulnerability Scanning Reports Internal Vulnerability Scan Results - Production Environment (AWS) Internal Vulnerability Scan Results - Shared Services Environment (AWS) External Vulnerability Scanning - PCI DSS Attested Policies Acceptable Use Policy Access Control Policy Access Onboarding, Modification, and Termination Policy Artificial Intelligence Governance Policy View 21 more Controls View all AI/LLM Security Access & Configuration Controls Data Protection & Sanitization Adversarial Input & Output Filtering View 5 more AI/LLM Security controls Infrastructure security Security - Anti-Malware Security - Hardening Standards Network Security - Web Application Firewall View 3 more Infrastructure security controls Organizational security Background Checks Board of Directors Regular Meetings Board of Directors Responsibilities View 9 more Organizational security controls Product security Change Management - Software Development Life Cycle Communication - Changes and Events that May Impact Security or Availability of the Services Communication - Laivly's Service Agreements View 3 more Product security controls Internal security procedures Change Management - Procedures Documentation and Communication Data Protection - Backup Procedures and Data Integrity Checks Data Protection - Data Classification Policy View 11 more Internal security procedures controls Data and privacy Data Protection - Backup Procedures and Data Integrity Checks Data Protection - Backups of Key Components Data Protection - Customer Data Deletion View 10 more Data and privacy controls Data Collected Employee personally identifiable information Customer personally identifiable information Credit card information Personal health information Subprocessors View all Amazon Web Services • Processing customer data to provide Laivly solution services. US-EAST, US-WEST & CA-CENTRAL Regions - Ability to geo-restrict where required by customer. Datadog • Application, infrastructure, and security monitoring. US-EAST Region Microsoft Azure • AI Language Models. US-EAST Region Databricks • Analytics data processing and AI training. US-EAST Region FAQ View all Updates View all General 2025 SOC 2 Type 2 and PCI DSS Audit Reports are Available! Published May 22, 2025 We are pleased to announce that our 2025 SOC 2 Type 2 and PCI DSS reports are available for download! General Visit our brand new Trust Center! Published July 4, 2024 We are thrilled to announce the launch of our new Trust Center! Designed with you in mind, our Trust Center is your one-stop destination for all things related to our compliance, security, and transparency initiatives. Here’s what you can find in our Trust Center: Compliance Reports: Access our latest compliance reports to see how we meet and exceed industry standards. Security Documentation: Dive deep into our security practices and protocols, ensuring your data is protected at every step. Security Controls Lists: Review the comprehensive list of security controls we have in place to safeguard your information. Subprocessors List: Get insights into our trusted partners who help us deliver our services. Frequently Asked Questions: Find answers to your most pressing questions quickly and easily. And Much More: Explore additional resources designed to keep you informed and confident in our services. We understand the importance of trust in our relationship, and we’re committed to providing you with the transparency and assurance you need. Whether you're interested in our security measures or want to stay updated on our compliance status, the Trust Center is here for you. Visit our Trust Center today and discover how we are working tirelessly to keep your data safe and secure. Compliance SOC 2 Type 2 and PCI DSS Reports are now available for download! Published July 3, 2024 We are pleased to announce that our SOC 2 Type 2 and PCI DSS reports are available for download!