Snapshot 57076
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Aug 10, 2026 Bloomfire Sub-processors Effective Date / Last Updated: August 10, 2026 Third-Party Sub-processors Bloomfire uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Bloomfire customers and in accordance with contract terms between Bloomfire and the sub-processor to uphold Bloomfire’s commitments. Sub-processor Applicable Cloud Products Nature and Purpose of Processing Categories of personal data Location of Processing Amazon Web Services (AWS) All Bloomfire products All of Bloomfire’s infrastructure/hosting is contained within AWS. This includes all permanent storage of data which is encrypted at rest and in transit. Personal data contained in the user account information and text or files created by the customer and stored in Bloomfire USA, Canada, Europe EU Standard Contractual Clauses (SCC) Arize Synapse, Author Assist AI evaluations platform Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA Offers Arize customers the ability to host data in the EU. Arize is used for internal troubleshooting only. ChurnZero Customer Success Platform ChurnZero receives customer account and usage data to support customer health monitoring, engagement tracking, and lifecycle management. It does not have permanent access to Bloomfire content data, nor does it operate within Bloomfire’s AWS network. Personal data contained in user account information, product usage data, and customer engagement metrics USA EU Standard Contractual Clauses (SCC) + EU-US DPF CloudConvert All Bloomfire products Bloomfire sends raw documents for processing upon initial upload. CloudConvert does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. Personal data contained in user account information and text or files created by customer and stored in Bloomfire Germany N/A Datadog All Bloomfire products Application Monitoring. Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA EU Standard Contractual Clauses (SCC) + EU-US DPF Mailgun All Bloomfire products Bloomfire receives emails through Mailgun to create content from an email. Personal data contained in product communications USA, EEA EU Standard Contractual Clauses (SCC) + EU-US DPF Merge Knowledge Connectors Integration partner for Enterprise Search connectors Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA EU Standard Contractual Clauses (SCC) Microsoft Synapse, Author Assist Bloomfire uses the OpenAI service on Microsoft Azure for the purpose of generating Generative AI responses delivered in the Bloomfire platform. Data is not persisted on Microsoft Azure. Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA, Canada, Europe EU Standard Contractual Clauses (SCC) MongoDB, Inc. EIE Bloomfire uses MongoDB Atlas to store and index community content — documents, vector embeddings, and keyword search — powering EIE’s retrieval. Hosted on AWS in Bloomfire’s existing region, with private-only connectivity. Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA EU Standard Contractual Clauses (SCC) Pendo All Bloomfire products Product-analytics application Platform Usage Data USA, Europe, Japan EU Standard Contractual Clauses (SCC) Reducto AI Synapse, Author Assist Reducto is an AI data processor that uses models to transform documents and images into structured text. The output is used for AI reasoning. Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA EU Standard Contractual Clauses (SCC) SendGrid (Twilio) All Bloomfire products Bloomfire sends all outbound emails through SendGrid’s SMTP service. SendGrid does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. Personal data contained in product communications USA EU Standard Contractual Clauses (SCC) + EU-US DPF User Evidence In-app Surveys User Evidence only receives data from opted-in survey respondents, does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. Personal data contained in user account information and survey responses USA EU Standard Contractual Clauses (SCC) Workato Knowledge Connectors Integration between critical content and embedding access directly within the employees’ daily operational tools Personal data contained in user account information and text or files created by customer and stored in Bloomfire USA, EEA EU Standard Contractual Clauses (SCC) Estimate the Value of Your Knowledge Assets Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI. Estimate Your ROI Take a self guided Tour See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge. Take a Test Drive