Snapshot 59540
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The login issues affecting the DaVinci platform have been fully resolved. Users should now be able to login into their accounts as normal. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
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"body": "On October 1, between approximately 1:30 PM and 3:30 PM EDT, we experienced an issue that caused delays with data processing and campaign scheduling for some customers. This may have resulted in campaigns taking longer than expected to process, sync, or become ready for scheduled activity.\n\nThe issue was identified and resolved, and affected services have returned to normal operation. We apologize for any disruption this may have caused.\n\nPlease contact the Technical Support team if you continue to experience any issues or have additional questions. A post-mortem will be shared within 7 business days.",
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"body": "The updated security certificate has been deployed, and Da Vinci click-through links are now functioning as expected.\n\nPlease reach out to the Technical Support team if you continue to experience issues or have additional questions. A post-mortem will be shared within 7 business days.",
"created_at": "2026-07-30T18:49:27.106-04:00",
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"body": "We are investigating an issue impacting Da Vinci click-through links due to an expired security certificate. Our Engineering team is actively working to resolve the issue and will provide an update as soon as more information is available.",
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"name": "Da Vinci - Click-Through Links Experiencing Certificate Errors",
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"postmortem_body": "## Incident Summary\n\nOn July 30, 2026, between 20:13 UTC and 21:54 UTC \\(4:13 PM–5:54 PM ET\\), Da Vinci experienced an interruption affecting HTTPS traffic on the `coherentpath.link` tracking domain.\n\nDuring this period, recipients clicking links in proof or production emails could encounter a browser security warning indicating that the site's security certificate had expired. Users generating or proofing campaigns that relied on the affected tracking domain could also experience the same error. Click and open events initiated during the incident were unable to reach Da Vinci's tracking service and therefore were not recorded.\n\nThe issue was caused by the expiration of the TLS certificate serving `coherentpath.link` before a replacement certificate could be successfully provisioned. The renewal process was blocked because the certificate configuration still included domains associated with previously off-boarded clients. Since those domains no longer resolved to the production infrastructure, Google's managed certificate service was unable to issue the replacement certificate before the existing certificate expired.\n\nThe issue was limited to HTTPS traffic. The underlying application and HTTP endpoint remained available throughout the incident.\n\n## Resolution\n\nEngineering restored service by removing obsolete client domains from the certificate configuration and updating the production infrastructure to use a valid certificate while a replacement managed certificate was provisioned.\n\nOnce the updated certificate was deployed, the team validated HTTPS connectivity across the affected environments and re-synchronized impacted creatives to regenerate valid tracking links.Service was fully restored by 21:54 UTC, after which the incident was declared resolved.\n\n## Corrective Actions\n\nTo reduce the likelihood of a similar issue recurring, we are implementing several improvements to certificate and infrastructure management.We are adding proactive monitoring to alert on upcoming certificate expirations at least 14 days in advance, as well as alerts for managed certificate provisioning failures so renewal issues can be identified before they impact production.\n\nWe are also strengthening the client off-boarding process to ensure retired domains are removed from both ingress configuration and certificate definitions as part of the standard workflow.\n\nIn addition, production load-balancing resources will be brought under infrastructure-as-code management to reduce configuration drift and simplify future incident response. Monitoring around domain health, certificate status, and production routing will also be expanded to improve detection and diagnosis of similar issues.",
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"body": "This incident has been resolved by our engineering team. All services have been restored and users are able to access Studio again.",
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"body": "The issue has been identified by our Engineering team and a fix will be implemented shortly",
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"body": "Between 11:11 PM ET on June 28, 2026 and 12:04 AM ET on June 29, 2026, Studio experienced a content serving disruption affecting requests routed through our US-East region. Requests routed through our EU or US-West regions were unaffected and completed normally.\n\nOur Engineering team has confirmed that content serving has fully recovered and the platform is operating normally.\n\nPlease reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
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"body": "The issue affecting the duplication of Blocks and Targeting has been resolved. Users should no longer experience any issues when attempting to duplicate Blocks or Targeting within a campaign, and duplication actions should now complete as expected.\n\nOur Engineering team identified the root cause, deployed a fix, and has confirmed that normal functionality has been restored. We are continuing to monitor the system to ensure stability.\n\nPlease reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
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{
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{
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}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-06-02T13:42:26.374-04:00",
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"deliver_notifications": true,
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"id": "04g5sl7m4cml",
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{
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"body": "We are currently investigating an issue affecting Campaign editing in Studio. Users may experience errors when attempting to duplicate Targets or Blocks within a Campaign. As a result, duplication actions may fail or not complete as expected.\n\nOur Engineering team has developed a fix and is currently deploying it to restore normal functionality. \n\nStart Time: June 2, 2026, 13:00 EST\n\nNext Update: Within 60 minutes or sooner if significant progress is made.",
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"postmortem_body": "## Incident Summary\n\nBetween 1:23 PM ET and 3:34 PM ET on June 2, 2026, some users working across multiple workspaces experienced issues duplicating content blocks and targeting settings within campaigns.\n\nThe issue primarily affected users working in workspaces other than their primary workspace, preventing duplication actions from completing successfully.\n\n## Resolution\n\nThe issue was caused by a recent platform update that impacted how certain workspace actions were processed. While most functionality continued to work as expected, the duplication workflow was affected for some multi-workspace users.\n\nOur team identified the issue, implemented a fix, and verified that duplication functionality was fully restored by 3:34 PM ET on June 2, 2026.\n\n## Corrective Actions\n\nTo help prevent similar issues in the future, we are:\n\n* Enhancing monitoring and alerting for workspace-related workflows.\n* Expanding testing for multi-workspace user experiences.\n* Strengthening release validation processes to ensure all related functionality is included in future platform updates.",
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},
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"updated_at": "2026-06-01T12:00:33.669-04:00"
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{
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"created_at": "2026-06-01T10:36:20.773-04:00",
"id": "rrr8hrw4kmf8",
"impact": "minor",
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{
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"body": "We are pleased to confirm that all previously reported issues have been resolved and the platform is now fully functional.\n\nAll impacted services, including Analytics and Proofing, are operating normally.\n\nOur engineering team has completed remediation efforts and continues to monitor system performance to ensure stability.\n\nPlease reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
"created_at": "2026-06-01T12:32:31.218-04:00",
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"body": "We have restored normal functionality for the Analytics dashboard. Customers should now be able to access Analytics data without issues.\n\nHowever, engineering team is actively working on a fix for the proofing issue.\n\nAt this time:\nAnalytics: Fully operational\nProofing: Degraded / unavailable\n\nWe will continue to monitor Analytics closely and provide further updates as progress is made on Proofing. \n\nOur next update will be shared in an hour.",
"created_at": "2026-06-01T12:00:33.700-04:00",
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{
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"body": "We are currently investigating an issue affecting Analytics and Proofing services.\n\nCustomers may experience intermittent availability when accessing Analytics data and Proofing functionality.\n\nOur engineering team identified the cause and is actively working on a fix. \n\nWe understand the importance of these services and are prioritizing resolution of the issue. We will continue to provide updates as more information becomes available.\n\nStart Time: June 1, 2026, 13:18 UTC\n\nNext Update: Within 60 minutes or sooner if significant progress is made.",
"created_at": "2026-06-01T10:36:20.874-04:00",
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],
"metadata": {},
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"name": "Da Vinci - Analytics and Proofing Service Degradation",
"page_id": "nqgqflp8zqjg",
"postmortem_body": "## Incident Summary\n\nOn June 1, 2026, Analytics and Proofing experienced a service disruption where users were unable to run queries or load dashboards. Studio was not impacted.\n\nThe issue was detected at 13:18 UTC \\(09:18 ET\\) via monitoring and confirmed shortly after through customer reports.\n\n## Root Cause\n\nA routine security certificate update from a third-party database provider was incorrectly rejected by an outdated platform runtime, which did not recognize the updated certificate chain. This resulted in failed connectivity and service disruption for Analytics and Proofing.\n\n## Resolution\n\nThe issue was resolved by upgrading the affected runtimes to a patched version that properly validates updated certificate chains.\n\n* Analytics restored: 15:41 UTC \\(11:41 ET\\)\n* Proofing restored: 16:15 UTC \\(12:15 ET\\)\n\nNormal service resumed after deployment of the fix across impacted environments.\n\n## Corrective Actions\n\n* **Detection:** Improve alerting for connectivity failures and spikes in query/API error rates.\n* **Mitigation:** Strengthen runbooks and ensure updated runtime artifacts are readily available during incidents.\n* **Prevention:** Subscribe to vendor release notifications \\(RSS/mailing lists\\) and improve automated tracking of runtime and dependency versions to prevent stale components.",
"postmortem_body_last_updated_at": "2026-06-19T12:21:16.450-04:00",
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],
"body": "The issue affecting unsubscribe metrics in Da Vinci Analytics has been fully resolved. The overnight backfill has completed, and all unsubscribe data is now up to date in the Analytics UI.\n\nNo unsubscribe data was lost during this incident.\n\nPlease reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
"created_at": "2026-05-27T16:39:14.117-04:00",
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"body": "The issue affecting unsubscribe metrics in Analytics has been resolved. Unsubscribe data for campaigns sent in the last day, on or after May 25, should now be updated in the Analytics UI.\n\nData for campaigns sent before May 25 will be updated after the next aggregation completes tonight. We will continue monitoring and provide another update once the remaining historical data has been backfilled.",
"created_at": "2026-05-26T17:20:14.959-04:00",
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{
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"body": "Users may be experiencing missing or delayed unsubscribe metrics in our analytics dashboards. This may affect visibility into unsubscribe activity for impacted accounts. Our Engineering team is currently working through the required backfill, and no unsubscribe data has been lost. We will post another update in 1 hour.",
"created_at": "2026-05-26T15:26:34.346-04:00",
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"description": "Frontend Application, including: \r\n- Audience Counts\r\n- Creative \u0026 Campaign Proofing",
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}
],
"body": "The issue regarding campaign/creative syncing and proofing has been fully resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.",
"created_at": "2026-05-19T18:21:15.926-04:00",
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{
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],
"body": "A fix for Campaign Syncing and Proofing has been identified and pushed. We will continue monitoring to ensure the issue is fully resolved, and post another update in 1 hour.",
"created_at": "2026-05-19T17:11:52.522-04:00",
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{
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"body": "Users may be experiencing trouble with proofing/syncing issues in Da Vinci - this is affecting both campaigns and creatives. Our Engineering team is currently investigating. We will post an update in 1 hour.",
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}