Snapshot 62594
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "10ManageEngine Identity360",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account"
],
"locations": [
"Applicable Data Center: USUKEUINCAAU",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone Number",
"SMS Content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "10ManageEngine Site24x7",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured.",
"To provide AI generated content and assistance based on user input",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSASG",
"Applicable Data Center: USINJPCA",
"Location of Processing: In India for all the DCs",
"Location of Processing: US"
],
"data_categories": [
"Alert content",
"Phone number",
"User queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "10Zoho FSM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "11Zia Agents",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"AI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions."
],
"locations": [
"Applicable Data Center: USINCAAUJP",
"Location of Processing: US"
],
"data_categories": [
"Prompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "11Zoho Assist",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to customers with Indian Mobile numbers configured",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "11Zoho Practice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "12TrainerCentral",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated content, analyse reports and offer assistance based on user input.",
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Applicable Data Center: USINAUJPCASG",
"Location of Processing: US",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content",
"User Input, Learner Progress and Revenue Reports"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "12Zoho Lens",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to customers with Indian Mobile numbers configured",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "13ManageEngine MDM Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to customers with Indian Mobile numbers configured",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "13Zoho IOT",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide speech-to-text transcription for Multi Line fields"
],
"locations": [
"Applicable Data Center: USINAUCA",
"Location of Processing: US"
],
"data_categories": [
"User voice input (audio) submitted via the Dictate option"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "13Zoho Marketing Automation",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSASG",
"Location of Processing: Worldwide"
],
"data_categories": [
"Static webpage content",
"custom scripts"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "14Nila",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release)"
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: US"
],
"data_categories": [
"For design generation: User-provided prompts, selected design system data, and any images or files added as references.",
"For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "14Zoho CRM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications to our Customers, Users and to their Clients."
],
"locations": [
"Applicable Data Center: USEUINAUCAKSAUK",
"Location of Processing: US, UK, EU and IN for all the DCs"
],
"data_categories": [
"Recipient's Phone number",
"SMS content",
"Sender ID"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "15Zoho Campaigns",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending promotional SMSs to the end-users/clients of our customers.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USINAUEUCAKSA",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "15Zoho CommandCenter",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To convert image data to JSON data using AI"
],
"locations": [
"Applicable Data Center: USINJPCA",
"Location of Processing: US"
],
"data_categories": [
"User input image"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "16Zoho Campaigns",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt."
],
"locations": [
"Applicable Data Center: USINCAAUJPSG",
"Location of Processing: US"
],
"data_categories": [
"User-provided input, including the prompt and relevant campaign context."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "16Zoho Marketing Automation",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending promotional SMSs to the end-users/clients of our customers.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "17Zoho Accounts",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "17Zoho CRM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions.",
"Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases.",
"Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content."
],
"locations": [
"Applicable Data Center: USINAUJPCASG",
"Location of Processing: US"
],
"data_categories": [
"Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "18Kanaa",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated script breakdowns (identifying and tagging production elements — location, cast, props, wardrobe, vehicles, and others — onto scenes) and AI- generated storyboard images based on user- provided shot descriptions."
],
"locations": [
"Applicable Data Center: INUS",
"Location of Processing: US"
],
"data_categories": [
"User input including scene/script text and shot descriptions/prompts."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "18Zoho Sign",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "19Zoho Notebook",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items."
],
"locations": [
"Applicable Data Center: USEUINAUJPKSA",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1ManageEngine Site24x7",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages and voice call alerts to individuals, or multiple persons simultaneously",
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUKSG",
"Location of Processing: In Ireland and South Africa for all the DCs",
"Location of Processing: In Ireland for all the DCs",
"Location of Processing: In the US-East-1 for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Nila",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code"
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: US"
],
"data_categories": [
"For design generation: User-provided prompts, selected design system data, and any images or files added as references.",
"For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Accounts",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account",
"To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account and other alert, notification messages"
],
"locations": [
"Applicable Data Center: UAE",
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Applicable Data Center: USEUINAUJPCAKSAUKSG",
"Applicable Data Center: USEUINAUJPCAUK",
"Location of Processing: In India for all the DCs",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC",
"Location of Processing: In Switzerland and Germany for all the DCs",
"Location of Processing: In UAE for UAE DC",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Books",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"A shipping service used to deliver goods/items",
"E-Invoice provider for France.",
"E-Invoice provider for Mexico",
"E-Invoice provider for Nigeria.",
"Sending SMS notifications to our customers and to their clients.",
"To Integrate with the Peppol network for e-invoicing.",
"To fetch bank transaction statements",
"To fetch bank transactions statements",
"To provide the service and for additional purposes according to their privacy policy.",
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: IN",
"Applicable Data Center: US",
"Applicable Data Center: USAUEU",
"Applicable Data Center: USEU",
"Applicable Data Center: USINAUJPCA",
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs",
"Location of Processing: In the EU for all DCs",
"Location of Processing: In the EU for all the DCs",
"Location of Processing: In the US for all the DCs",
"Location of Processing: Nigeria",
"Location of Processing: US"
],
"data_categories": [
"Bank PDF Statements",
"Bank account information and its transactions",
"Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key)",
"Customer's Password for the key",
"Customer's RFC Number (Tax Registration Number)",
"Customer's Sales & Purchase transactions.",
"Customer's Sales transactions (Invoices, Credit notes)",
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"Customer's postal address (Shipment dispatch address)",
"Customers and Vendors PAN",
"Customers' Sales and Purchase transactions",
"Document's payment status.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable.",
"End user's postal address (Shipment destination address)",
"In the case of Australia, customers' ABN details (Tax Registration Details)",
"In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number)",
"Recipient's RFC Number (Tax Registration Number)",
"Shipment specific details (Eg: Dimension, weight of the package, etc)",
"Supplier & Buyer details (TIN, Email, Phone Number, Address)",
"User's Business details",
"User's Sales and Purchase transactions with their client/supplier information",
"ZohoBooks SmarterWeb Credentials"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Campaigns",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers.",
"Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns",
"To preview the Zoho Campaigns output in various browsers",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUCAKSA",
"Applicable Data Center: USINAU",
"Location of Processing: In the US for all the DCs",
"Location of Processing: In the US-East for all the DCs"
],
"data_categories": [
"Email Content",
"Email address of the sender",
"Phone Number",
"SMS Content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Creator",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To carry out translation between different languages"
],
"locations": [
"Applicable Data Center: USEUINAUJPCASG",
"Location of Processing: In the US for US, IN, AU, JP and CA DCs; In the EU for EU DC"
],
"data_categories": [
"Application meta data (Eg: Application name, Form name, Fields name, etc)",
"Static content of the creator website other than the User/Application specific data"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho CRM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To convert speech to text also called speech transcription.",
"To render data on maps and provide address auto-suggestions"
],
"locations": [
"Applicable Data Center: IN",
"Applicable Data Center: USEUINCAKSAJPAU",
"Location of Processing: In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC",
"Location of Processing: India for IN DC"
],
"data_categories": [
"Audio Call Recordings",
"Geo-coordinates (latitude/longitude) of addresses to plot them on map",
"Text typed by users to show address suggestions based on the input"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Expense",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To extract data from the documents uploaded for auto scan."
],
"locations": [
"Applicable Data Center: USINAUCAJP"
],
"data_categories": [
"Country and Currency of the customer",
"Receipts uploaded by the customers"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Meeting",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide in-bound dialling services",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAUK",
"Applicable Data Center: USINAUJPCA",
"Location of Processing: In Belgium for all the DCs",
"Location of Processing: In the US for all DCs"
],
"data_categories": [
"CDR (Call Details Record)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Notebook",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated content and assistance based on user input"
],
"locations": [
"Applicable Data Center: USINAUCA",
"Location of Processing: US"
],
"data_categories": [
"User input including text prompts and note content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho PageSense",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: Worldwide"
],
"data_categories": [
"Static webpage content",
"custom scripts"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Recruit",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To parse CVs, resumes, or other candidate information, as well as job descriptions."
],
"locations": [
"Applicable Data Center: USINAUEUJPCAKSAUAE",
"Location of Processing: In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DC"
],
"data_categories": [
"Job Description",
"Resume"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Shifts",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously"
],
"locations": [
"Applicable Data Center: USINAU",
"Location of Processing: In the US-East for the US & IN DCs; In the AU for the AU DC"
],
"data_categories": [
"Phone number"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Sign",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: India"
],
"data_categories": [
"Document Category - The type of document for which e-stamp is procured",
"First Party & Second party - Name, Address",
"First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Voice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Session Border Controller (SBC) for in-bound and out-bound dialling services.",
"To convert text to audio.",
"To provide in-bound and out-bound dialling services.",
"To provide in-bound dialling services.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: EU",
"Applicable Data Center: IN",
"Applicable Data Center: US",
"Applicable Data Center: USEU",
"Location of Processing: Belgium",
"Location of Processing: In India for IN DC",
"Location of Processing: In USA for US DC",
"Location of Processing: In the US for US DC; In the EU for EU DC",
"Location of Processing: US"
],
"data_categories": [
"CDR (Call Details Record)",
"Caller and/or Callee Name (Pseudonymized)",
"Caller and/or Callee Phone number (Pseudonymized)",
"Caller and/or Callee URI(Pseudonymized)",
"Data input as part of system logs",
"Document of customers (to purchase phone numbers)",
"Text prompt",
"Verification documents of customers (to purchase phone numbers)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "1Zoho Writer",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages."
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In the US for all applicable DCs"
],
"data_categories": [
"Content shared by users to check for plagiarism"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "20Zoho Recruit",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service."
],
"locations": [
"Applicable Data Center: USEUINAUJPKSA",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "21ManageEngine Log360 Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications related to product configurations."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "22Zoho Desk",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send Helpcenter Signup & Signin OTP to the end-users/clients of our customers."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for IN DC"
],
"data_categories": [
"Recipient's Phone number",
"SMS content",
"Sender ID"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "23ManageEngine Identity360",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account"
],
"locations": [
"Applicable Data Center: USUKEUINCAAU",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Phone Number",
"SMS Content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "24Zoho Creator",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To Send SMS notifications to portal users associated with Zoho Creator portals.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In India for Indian mobile numbers and in the United States for US mobile numbers, in all the applicable data centres."
],
"data_categories": [
"Recipient's phone number",
"SMS content",
"Sender ID"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2ManageEngine Site24x7",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: Worldwide"
],
"data_categories": [
"Static webpage content",
"custom scripts"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Vani",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas."
],
"locations": [
"Applicable Data Center: USINCAAU",
"Location of Processing: US"
],
"data_categories": [
"Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them.",
"User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Assist",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages and voice call alerts to individuals, or multiple persons simultaneously",
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In Ireland and South Africa for all the DCs",
"Location of Processing: In Ireland for all the DCs",
"Location of Processing: In the US-East-1 for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "2Zoho Books",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To extract data from the documents uploaded for auto scan."
],
"locations": [
"Applicable Data Center: USINAUCAJP"
],
"data_categories": [
"Country and Currency of the customer",
"Receipts uploaded by the customers"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Expense",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To fetch bank transaction statements",
"To fetch bank transactions statements"
],
"locations": [
"Applicable Data Center: USINAUJPCA",
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs",
"Location of Processing: In the US for all the DCs"
],
"data_categories": [
"Bank PDF Statements",
"Bank account information and its transactions"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Inventory",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"A shipping service used to deliver goods/items",
"E-Invoice provider for France.",
"E-Invoice provider for Nigeria.",
"To Integrate with the Peppol network for e-invoicing."
],
"locations": [
"Applicable Data Center: US",
"Applicable Data Center: USAUEU",
"Applicable Data Center: USEU",
"Applicable Data Center: USINAUJPCA",
"Location of Processing: In the EU for all DCs",
"Location of Processing: In the EU for all the DCs",
"Location of Processing: In the US for all the DCs",
"Location of Processing: Nigeria"
],
"data_categories": [
"Customer's Sales & Purchase transactions.",
"Customer's postal address (Shipment dispatch address)",
"Customers' Sales and Purchase transactions",
"Document's payment status.",
"End user's postal address (Shipment destination address)",
"In the case of Australia, customers' ABN details (Tax Registration Details)",
"In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number)",
"Shipment specific details (Eg: Dimension, weight of the package, etc)",
"Supplier & Buyer details (TIN, Email, Phone Number, Address)",
"User's Business details",
"User's Sales and Purchase transactions with their client/supplier information"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Invoice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for Mexico",
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy.",
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: IN",
"Applicable Data Center: US",
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs",
"Location of Processing: US"
],
"data_categories": [
"Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key)",
"Customer's Password for the key",
"Customer's RFC Number (Tax Registration Number)",
"Customer's Sales transactions (Invoices, Credit notes)",
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"Customers and Vendors PAN",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable.",
"Recipient's RFC Number (Tax Registration Number)",
"ZohoBooks SmarterWeb Credentials"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Marketing Automation",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns",
"To preview the Zoho Campaigns output in various browsers",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USINAU",
"Location of Processing: In the US for all the DCs",
"Location of Processing: In the US-East for all the DCs"
],
"data_categories": [
"Email Content",
"Email address of the sender"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Sign",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile"
],
"locations": [
"Applicable Data Center: UAE",
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In India for all the DCs",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC",
"Location of Processing: In Switzerland and Germany for all the DCs",
"Location of Processing: In UAE for UAE DC",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Sites",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated content ,text embedding and image generation."
],
"locations": [
"Applicable Data Center: USINAUCAJP",
"Location of Processing: US"
],
"data_categories": [
"User input including prompts for generating content and website images"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Survey",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To carry out translation between different languages"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSASG",
"Location of Processing: In the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DC"
],
"data_categories": [
"Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields",
"Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Voice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To convert speech to text also called speech transcription.",
"To provide the service and for additional purposes according to their privacy policy.",
"To provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients of our customers, 1-way outbound SMS service to end-users/clients of our customers"
],
"locations": [
"Applicable Data Center: US",
"Applicable Data Center: USEU",
"Location of Processing: In the US for all the DCs",
"Location of Processing: In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC"
],
"data_categories": [
"CDR (Call Details Record)",
"Message content for SMS and MMS",
"Phone number",
"Verification documents of customers (to purchase phone numbers)",
"Voice Mail Audio Files"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "2Zoho Webinar",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide in-bound dialling services",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAUK",
"Applicable Data Center: USINAUJPCA",
"Location of Processing: In Belgium for all the DCs",
"Location of Processing: In the US for all DCs"
],
"data_categories": [
"CDR (Call Details Record)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Endpoint Central",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide AI-generated PowerShell scripts and Sensors in DEX."
],
"locations": [
"Applicable Data Center: USINAUCAJP",
"Location of Processing: US"
],
"data_categories": [
"User input messages and instructions for sensor generation"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Billing",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for Nigeria."
],
"locations": [
"Applicable Data Center: US",
"Location of Processing: Nigeria"
],
"data_categories": [
"Customer's Sales & Purchase transactions.",
"Document's payment status.",
"Supplier & Buyer details (TIN, Email, Phone Number, Address)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Books",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho ERP",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"A shipping service used to deliver goods/items",
"To fetch bank transaction statements",
"To fetch bank transactions statements"
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs",
"Location of Processing: In the US for all the DCs"
],
"data_categories": [
"Bank PDF Statements",
"Bank account information and its transactions",
"Customer's postal address (Shipment dispatch address)",
"End user's postal address (Shipment destination address)",
"Shipment specific details (Eg: Dimension, weight of the package, etc)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Inventory",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for Mexico",
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy.",
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: IN",
"Applicable Data Center: US",
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs",
"Location of Processing: US"
],
"data_categories": [
"Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key)",
"Customer's Password for the key",
"Customer's RFC Number (Tax Registration Number)",
"Customer's Sales transactions (Invoices, Credit notes)",
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"Customers and Vendors PAN",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable.",
"Recipient's RFC Number (Tax Registration Number)",
"ZohoBooks SmarterWeb Credentials"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "3Zoho Invoice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for France.",
"To Integrate with the Peppol network for e-invoicing.",
"To extract data from the documents uploaded for auto scan."
],
"locations": [
"Applicable Data Center: USAUEU",
"Applicable Data Center: USEU",
"Applicable Data Center: USINAUCAJP",
"Location of Processing: In the EU for all DCs",
"Location of Processing: In the EU for all the DCs"
],
"data_categories": [
"Country and Currency of the customer",
"Customers' Sales and Purchase transactions",
"In the case of Australia, customers' ABN details (Tax Registration Details)",
"In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number)",
"Receipts uploaded by the customers",
"User's Business details",
"User's Sales and Purchase transactions with their client/supplier information"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Lens",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages and voice call alerts to individuals, or multiple persons simultaneously",
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In Ireland and South Africa for all the DCs",
"Location of Processing: In Ireland for all the DCs",
"Location of Processing: In the US-East-1 for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Marketing Automation",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In the US and Canada for all the DCs"
],
"data_categories": [
"Phone Number",
"SMS Content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Notebook",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items."
],
"locations": [
"Applicable Data Center: UAE",
"Applicable Data Center: USEUINAUJPKSA",
"Location of Processing: In India for all the DCs",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Recruit",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho ResearchStudio",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To convert speech to text also called speech transcription."
],
"locations": [
"Applicable Data Center: USEUINAU",
"Location of Processing: In the US for the US, AU & IN DCs; In the EU for the EU DC"
],
"data_categories": [
"Audio Recordings and Audio Files"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho SalesIQ",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To carry out translation between different languages"
],
"locations": [
"Applicable Data Center: USINAU",
"Location of Processing: In the US for all the DCs"
],
"data_categories": [
"Chat text"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Sites",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To support design planning and page/section content generation."
],
"locations": [
"Applicable Data Center: USINAU",
"Location of Processing: US"
],
"data_categories": [
"User site brief / text prompts used for design planning and for page/section content generation"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Voice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide in-bound dialling services",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: US",
"Location of Processing: In the US for all DCs"
],
"data_categories": [
"CDR (Call Details Record)",
"Document of customers (to purchase phone numbers)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "3Zoho Workerly",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS to client portal users for: Sign-in using SMS, Forgot password recovery method"
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4ManageEngine AlarmsOne",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages and voice call alerts to individuals, or multiple persons simultaneously",
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: US",
"Location of Processing: In Ireland for all the DCs",
"Location of Processing: In the US-East-1 for all the DCs"
],
"data_categories": [
"Call - Phone number is used to send call notification",
"Phone number",
"SMS - Customer's IT alarm data, Display name of the entity and severity of the alert",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4ManageEngine MDM Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In Ireland and South Africa for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Vani",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas."
],
"locations": [
"Applicable Data Center: USINCAAU",
"Location of Processing: US"
],
"data_categories": [
"For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them.",
"For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Billing",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for France.",
"E-Invoice provider for Mexico",
"To Integrate with the Peppol network for e-invoicing.",
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: US",
"Applicable Data Center: USAUEU",
"Applicable Data Center: USEU",
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs",
"Location of Processing: In the EU for all DCs",
"Location of Processing: In the EU for all the DCs",
"Location of Processing: US"
],
"data_categories": [
"Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key)",
"Customer's Password for the key",
"Customer's RFC Number (Tax Registration Number)",
"Customer's Sales transactions (Invoices, Credit notes)",
"Customers and Vendors PAN",
"Customers' Sales and Purchase transactions",
"In the case of Australia, customers' ABN details (Tax Registration Details)",
"In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number)",
"Recipient's RFC Number (Tax Registration Number)",
"User's Business details",
"User's Sales and Purchase transactions with their client/supplier information",
"ZohoBooks SmarterWeb Credentials"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho CRM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions.",
"Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases.",
"Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content."
],
"locations": [
"Applicable Data Center: USINAUJPCASG",
"Location of Processing: US"
],
"data_categories": [
"Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the Anthropic to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Expense",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "4Zoho Inventory",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To extract data from the documents uploaded for auto scan."
],
"locations": [
"Applicable Data Center: USINAUCAJP"
],
"data_categories": [
"Country and Currency of the customer",
"Receipts uploaded by the customers"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Invoice",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for Nigeria.",
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: US",
"Applicable Data Center: USIN",
"Location of Processing: Nigeria",
"Location of Processing: Worldwide"
],
"data_categories": [
"Customer's Sales & Purchase transactions.",
"Document's payment status.",
"IP address",
"Static webpage content",
"Supplier & Buyer details (TIN, Email, Phone Number, Address)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Notebook",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Applicable Data Center: USEUINAUJPKSA",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC",
"Location of Processing: In Switzerland and Germany for all the DCs",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content",
"content (to be delivered to the customer) for SMS and Voice calls"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Recruit",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service."
],
"locations": [
"Applicable Data Center: UAE",
"Applicable Data Center: USEUINAUJPKSA",
"Location of Processing: In India for all the DCs",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "4Zoho Spend",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To fetch bank transactions statements"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Bank PDF Statements"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5ManageEngine Log360 Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications related to product configurations."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In India for all the DCs",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5ManageEngine MDM Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In Ireland for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5ManageEngine Site24x7",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: UAE",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "5Zoho Billing",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To extract data from the documents uploaded for auto scan."
],
"locations": [
"Applicable Data Center: USINAUCAJP"
],
"data_categories": [
"Country and Currency of the customer",
"Receipts uploaded by the customers"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho CRM",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINJPCAKSAUK",
"Location of Processing: In the US for all the DCs"
],
"data_categories": [
"End users' phone numbers",
"Verification documents of customer (for purchasing phone numbers)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Desk",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent.",
"Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent."
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: US"
],
"data_categories": [
"Text content from tickets and article information processed through the Answer Bot"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Inventory",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Payroll",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Procurement",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To fetch bank transactions statements"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Bank PDF Statements"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Recruit",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSA",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Solo",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"E-Invoice provider for Mexico"
],
"locations": [
"Applicable Data Center: US",
"Location of Processing: US"
],
"data_categories": [
"Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key)",
"Customer's Password for the key",
"Customer's RFC Number (Tax Registration Number)",
"Customer's Sales transactions (Invoices, Credit notes)",
"Recipient's RFC Number (Tax Registration Number)",
"ZohoBooks SmarterWeb Credentials"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "5Zoho Spend",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customers and Vendors PAN"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6ManageEngine ADSelfServicePlus",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: On-Premise",
"Location of Processing: In Ireland for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6ManageEngine Identity360",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account"
],
"locations": [
"Applicable Data Center: USUKEUINCAAU",
"Location of Processing: In India for all the DCs",
"Location of Processing: In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC"
],
"data_categories": [
"Phone Number",
"SMS Content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6ManageEngine Log360 Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notifications related to product configurations."
],
"locations": [
"Applicable Data Center: USEUINAUJPCAKSAUK",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6ManageEngine Site24x7",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: CAKSAUSEUINAUJPUKSG",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Apptics",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews."
],
"locations": [
"Applicable Data Center: USINAUCAJP",
"Location of Processing: US"
],
"data_categories": [
"For crash log analysis: Anonymized crash log data",
"For responding to store reviews: Publicly available app reviews from the respective app stores"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Assist",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: UAE",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Bigin",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USEUINAUJP",
"Location of Processing: In the US for all the DCs"
],
"data_categories": [
"End users' phone number and the documents of customer (to purchase phone numbers)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Billing",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho BillPay",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To fetch bank transactions statements"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Bank PDF Statements"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Expense",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "6Zoho Procurement",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To validate customers and vendors PAN."
],
"locations": [
"Applicable Data Center: USINEU",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customers and Vendors PAN"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7ManageEngine Identity360",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide the service and for additional purposes according to their privacy policy.",
"To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account"
],
"locations": [
"Applicable Data Center: USUKEUINCAAU",
"Location of Processing: In the US, UK, and EU for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7Zoho Assist",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: CAKSA",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7Zoho Checkout",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7Zoho Lens",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: UAE",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7Zoho Payroll",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "7Zoho Social",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"AI-generated content and Image based on user input"
],
"locations": [
"Applicable Data Center: USINAUCAJP",
"Location of Processing: US"
],
"data_categories": [
"User input including prompts for generating Content, Image & Replies"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "8ManageEngine MDM Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: UAE",
"Location of Processing: In UAE for UAE DC"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "8Zoho Bigin",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview.",
"2) Email Writing Assistant - Suggests and drafts professional emails based on user intent.",
"3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn.",
"4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile.",
"5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history."
],
"locations": [
"Applicable Data Center: USINAU",
"Location of Processing: US"
],
"data_categories": [
"Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "8Zoho Billing",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "8Zoho Daybook App",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: IN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "8Zoho Lens",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: CAKSA",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "9ManageEngine MDM Cloud",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending text messages to individuals, or multiple persons simultaneously",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: CAKSA",
"Location of Processing: In Switzerland and Germany for all the DCs"
],
"data_categories": [
"Phone number",
"SMS content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "9Zoho Checkout",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To provide a content delivery network to improve the speed of data transmission"
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: Worldwide"
],
"data_categories": [
"IP address",
"Static webpage content"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "9Zoho People",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"To execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user input"
],
"locations": [
"Applicable Data Center: JP",
"Location of Processing: US"
],
"data_categories": [
"User inputs including text, audio prompts, and file uploads"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "9Zoho POS",
"sections": [
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor",
"Sub-Processor directory"
],
"services": [
"Sending SMS notifications to our customers and to their clients.",
"To provide the service and for additional purposes according to their privacy policy."
],
"locations": [
"Applicable Data Center: USIN",
"Location of Processing: In India for all the DCs"
],
"data_categories": [
"Customer's Sender ID, Entity ID, and Chain ID configured for DLT.",
"End customer's phone number, email address, and SMS content, including business transaction details where applicable."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Amazon CDN",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"13 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Amazon SNS",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "AMD",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"10 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 62594,
"data": {
"name": "Anthropic",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho NotebookTo provide AI-generated content and assistance based on user inputUSUSINAUCAAll the customers around the globe who have subscribed to Notebook AI plan/addonUser input including text prompts and note content 2Zoho SitesTo provide AI-generated content ,text embedding and image generation.USUSINAUCAJPAll customers who have enabled Zia Chat in their Zoho Sites configuration and use text prompts to generate AI-powered content, headings, embeddings/matching, or website images.User input including prompts for generating content and website images 3Endpoint CentralTo provide AI-generated PowerShell scripts and Sensors in DEX.USUSINAUCAJPAll customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs.User input messages and instructions for sensor generation 4VaniVani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas.USUSINCAAUAll the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 5Zoho Desk Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent. Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent. USUSINAll the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality.Text content from tickets and article information processed through the Answer Bot 6Zoho AppticsTo analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews.USUSINAUCAJPAll the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features. For crash log analysis: Anonymized crash log data For responding to store reviews: Publicly available app reviews from the respective app stores 7Zoho SocialAI-generated content and Image based on user inputUSUSINAUCAJPAll Customers who enabled Zia Integrations in Zoho Social.User input including prompts for generating Content, Image & Replies 8Zoho Bigin 1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview. 2) Email Writing Assistant - Suggests and drafts professional emails based on user intent. 3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn. 4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile. 5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history. USUSINAUAll the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality.Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used. 9Zoho PeopleTo execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user inputUSJPAll users of the organization based on configurations set by the administratorUser inputs including text, audio prompts, and file uploads 10ManageEngine Site24x7To provide AI generated content and assistance based on user inputUSUSINJPCACustomers who have enabled ZKS integration to use the Ask Zia featureUser queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics. 11Zia AgentsAI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions.USUSINCAAUJPApplicable when the customer enables Zoho Key System (ZKS) integration and choose third-party AI vendor while creating agentPrompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer 12TrainerCentralTo provide AI-generated content, analyse reports and offer assistance based on user input.USUSINAUJPCASGAll the customers who have signed up in the applicable data centers and enabled the AI functionality.User Input, Learner Progress and Revenue Reports 13Zoho IOTTo provide speech-to-text transcription for Multi Line fieldsUSUSINAUCAAll customers who have enabled Voice Dictation in their AI Settings and use the Dictate option on supported Multi Line fields.User voice input (audio) submitted via the Dictate option 14NilaTo generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release)USINCustomers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 15Zoho CommandCenter To convert image data to JSON data using AIUSUSINJPCA Customers who have enabled ZKS integration to use the Import journeyUser input image 16Zoho CampaignsTo provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt.USUSINCAAUJPSG All customers who have signed up in the applicable data centers and have enabled the AI Content Assistant.User-provided input, including the prompt and relevant campaign context. 17Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. USUSINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions.Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. 18KanaaTo provide AI-generated script breakdowns (identifying and tagging production elements — location, cast, props, wardrobe, vehicles, and others — onto scenes) and AI- generated storyboard images based on user- provided shot descriptions.USINUSAll users who use the breakdown generation or storyboard image generation features within KanaaUser input including scene/script text and shot descriptions/prompts.",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"4 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Audio Codes",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksTo fetch bank transaction statementsIn the US for all the DCsUSINAUJPCAAll the customers around the globe who have signed up in the US or IN or AU DCBank account information and its transactions 2Zoho ExpenseTo fetch bank transaction statementsIn the US for all the DCsUSINAUJPCAAll the customers around the globe who have signed up in the US or IN or AU DCBank account information and its transactions 3Zoho ERPTo fetch bank transaction statementsIn the US for all the DCsINAll the customers around the globe who have signed up in the US or IN or AU DCBank account information and its transactions",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "AVOXI, Inc.",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "B2Brouter",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho VoiceSession Border Controller (SBC) for in-bound and out-bound dialling services.In India for IN DCINAll customers who have signed up for Zoho Voice India and who have purchased India numbers via Zoho Voice Data input as part of system logs Caller and/or Callee Name (Pseudonymized) Caller and/or Callee Phone number (Pseudonymized) Caller and/or Callee URI(Pseudonymized)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"4 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "bandwidth",
"evidence_id": 19880,
"data": {
"name": "Bandwidth (Voxbone)",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho CampaignsSpam filtering, fraud detection, to improve deliverability of Zoho CampaignsIn the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USINAUAll the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe.Email address of the sender 2Zoho Marketing AutomationSpam filtering, fraud detection, to improve deliverability of Zoho CampaignsIn the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USINAUAll the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe.Email address of the sender",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"2 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Belgacom International Carrier Services SA (BICS)",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho VoiceTo provide in-bound and out-bound dialling services.In USA for US DCTo provide the service and for additional purposes according to their privacy policy.USAll the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI. CDR (Call Details Record) Document of customers (to purchase phone numbers)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"vendor": "brave",
"evidence_id": 19880,
"data": {
"name": "Brave Search API",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho ShiftsSending text messages to individuals, or multiple persons simultaneouslyIn the US-East for the US & IN DCs; In the AU for the AU DCUSINAUAll the customers around the globePhone number",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"vendor": "bulksms",
"evidence_id": 19880,
"data": {
"name": "BulkSMS",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho VoiceTo provide in-bound and out-bound dialling services.BelgiumTo provide the service and for additional purposes according to their privacy policy.EUAll the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. CDR (Call Details Record) Document of customers (to purchase phone numbers)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"4 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "clickatell",
"evidence_id": 19880,
"data": {
"name": "Clickatell",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Ireland and South Africa for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Ireland and South Africa for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 3Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Ireland and South Africa for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Ireland and South Africa for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Daxtra",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho WriterCompare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages.In the US for all applicable DCsUSINAll customers across the globe who've signed up in the US or IN DC.Content shared by users to check for plagiarism",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Easy Post",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho RecruitTo parse CVs, resumes, or other candidate information, as well as job descriptions.In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DCUSINAUEUJPCAKSAUAEAll customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English. Resume Job Description",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Etisalat",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho MeetingTo provide in-bound dialling servicesIn Belgium for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAUKAll the customers around the globeCDR (Call Details Record) 2Zoho WebinarTo provide in-bound dialling servicesIn Belgium for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAUKAll the customers around the globeCDR (Call Details Record)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"8 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Google Cloud Speech-to-Text",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho CreatorTo carry out translation between different languagesIn the US for US, IN, AU, JP and CA DCs; In the EU for EU DCUSEUINAUJPCASGAll the customers around the globe who have signed up for Premium and Ultimate Edition Application meta data (Eg: Application name, Form name, Fields name, etc) Static content of the creator website other than the User/Application specific data 2Zoho SurveyTo carry out translation between different languagesIn the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DCUSEUINAUJPCAKSASGAll the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields 3Zoho SalesIQTo carry out translation between different languagesIn the US for all the DCsUSINAUAll the customers around the globe who have signed up for Enterprise EditionChat text",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Google Cloud Text-to-Speech",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho CRMTo convert speech to text also called speech transcription.In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DCUSEUINCAKSAJPAUAll the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module.Audio Call Recordings 2Zoho VoiceTo convert speech to text also called speech transcription.In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DCUSEUAll the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription.Voice Mail Audio Files 3Zoho ResearchStudioTo convert speech to text also called speech transcription.In the US for the US, AU & IN DCs; In the EU for the EU DCUSEUINAUAll customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English.Audio Recordings and Audio Files",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 19880,
"data": {
"name": "Google Translate",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksA shipping service used to deliver goods/itemsIn the US for all the DCsUSINAUJPCAAll the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 2Zoho InventoryA shipping service used to deliver goods/itemsIn the US for all the DCsUSINAUJPCAAll the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 3Zoho ERPA shipping service used to deliver goods/itemsIn the US for all the DCsINAll the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc)",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Kaleyra",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 3Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4ManageEngine AlarmsOneSending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.USAll the customers around the globe who have signed up in the US DC Phone number SMS content 5ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 6ManageEngine ADSelfServicePlusSending text messages to individuals, or multiple persons simultaneouslyIn Ireland for all the DCsTo provide the service and for additional purposes according to their privacy policy.On-PremiseAll the customers around the globe Phone number SMS content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"24 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "litmus",
"evidence_id": 19880,
"data": {
"name": "Litmus",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho VoiceTo convert text to audio.In the US for US DC; In the EU for EU DCUSEUAll the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus.Text prompt",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"2 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Luna Soft",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho CampaignsTo preview the Zoho Campaigns output in various browsersIn the US-East for all the DCsUSINAUAll the customers around the globe who have signed up in the US or IN or AU DCEmail Content 2Zoho Marketing AutomationTo preview the Zoho Campaigns output in various browsersIn the US-East for all the DCsUSINAUAll the customers around the globe who have signed up in the US or IN or AU DCEmail Content",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"5 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "MapMyIndia (MAPPLS)",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksE-Invoice provider for MexicoUSUSAll the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 2Zoho InvoiceE-Invoice provider for MexicoUSUSAll the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 3Zoho InventoryE-Invoice provider for MexicoUSUSAll the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 4Zoho BillingE-Invoice provider for MexicoUSUSAll the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 5Zoho SoloE-Invoice provider for MexicoUSUSAll the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes)",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "NTT",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho BooksSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 2Zoho InvoiceSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 3Zoho InventorySending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 4Zoho ExpenseSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 5Zoho PayrollSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 6Zoho BillingSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 7Zoho CheckoutSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 8Zoho Daybook AppSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.INAll the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 9Zoho POSSending SMS notifications to our customers and to their clients.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USINAll the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 10ManageEngine Site24x7Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSASGAll the customers around the globe with Indian Mobile numbers configured Phone number Alert content 11Zoho AssistSending SMS notifications to customers with Indian Mobile numbers configuredIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe with Indian Mobile numbers configured Phone number SMS content 12Zoho LensSending SMS notifications to customers with Indian Mobile numbers configuredIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe with Indian Mobile numbers configured Phone number SMS content 13ManageEngine MDM CloudSending SMS notifications to customers with Indian Mobile numbers configuredIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe with Indian Mobile numbers configured Phone number SMS content 14Zoho CRMTo send SMS notifications to our Customers, Users and to their Clients.US, UK, EU and IN for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUCAKSAUKAll the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 15Zoho CampaignsSending promotional SMSs to the end-users/clients of our customers.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USINAUEUCAKSAAll the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. Phone number SMS content 16Zoho Marketing AutomationSending promotional SMSs to the end-users/clients of our customers.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 17Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 18Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 19Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPKSAAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 20Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPKSAAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 21ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 22Zoho DeskTo send Helpcenter Signup & Signin OTP to the end-users/clients of our customers.In India for IN DCTo provide the service and for additional purposes according to their privacy policy.INAll the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 23ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content 24Zoho CreatorTo Send SMS notifications to portal users associated with Zoho Creator portals.In India for Indian mobile numbers and in the United States for US mobile numbers, in all the applicable data centres.To provide the service and for additional purposes according to their privacy policy.USINUsers who are part of Zoho Creator portals hosted in the US and IN data centers to deliver messages to their US or Indian phone numbers. Sender ID Recipient's phone number SMS content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 62594,
"data": {
"name": "OpenAI",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho NotebookTo provide AI-generated content and assistance based on user inputUSUSINAUCAAll the customers around the globe who have subscribed to Notebook AI plan/addonUser input including text prompts and note content 2Zoho SitesTo provide AI-generated content ,text embedding and image generation.USUSINAUCAJPAll customers who have enabled Zia Chat in their Zoho Sites configuration and use text prompts to generate AI-powered content, headings, embeddings/matching, or website images.User input including prompts for generating content and website images 3Endpoint CentralTo provide AI-generated PowerShell scripts and Sensors in DEX.USUSINAUCAJPAll customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs.User input messages and instructions for sensor generation 4VaniVani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas.USUSINCAAUAll the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 5Zoho Desk Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent. Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent. USUSINAll the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality.Text content from tickets and article information processed through the Answer Bot 6Zoho AppticsTo analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews.USUSINAUCAJPAll the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features. For crash log analysis: Anonymized crash log data For responding to store reviews: Publicly available app reviews from the respective app stores 7Zoho SocialAI-generated content and Image based on user inputUSUSINAUCAJPAll Customers who enabled Zia Integrations in Zoho Social.User input including prompts for generating Content, Image & Replies 8Zoho Bigin 1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview. 2) Email Writing Assistant - Suggests and drafts professional emails based on user intent. 3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn. 4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile. 5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history. USUSINAUAll the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality.Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used. 9Zoho PeopleTo execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user inputUSJPAll users of the organization based on configurations set by the administratorUser inputs including text, audio prompts, and file uploads 10ManageEngine Site24x7To provide AI generated content and assistance based on user inputUSUSINJPCACustomers who have enabled ZKS integration to use the Ask Zia featureUser queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics. 11Zia AgentsAI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions.USUSINCAAUJPApplicable when the customer enables Zoho Key System (ZKS) integration and choose third-party AI vendor while creating agentPrompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer 12TrainerCentralTo provide AI-generated content, analyse reports and offer assistance based on user input.USUSINAUJPCASGAll the customers who have signed up in the applicable data centers and enabled the AI functionality.User Input, Learner Progress and Revenue Reports 13Zoho IOTTo provide speech-to-text transcription for Multi Line fieldsUSUSINAUCAAll customers who have enabled Voice Dictation in their AI Settings and use the Dictate option on supported Multi Line fields.User voice input (audio) submitted via the Dictate option 14NilaTo generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release)USINCustomers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 15Zoho CommandCenter To convert image data to JSON data using AIUSUSINJPCA Customers who have enabled ZKS integration to use the Import journeyUser input image 16Zoho CampaignsTo provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt.USUSINCAAUJPSG All customers who have signed up in the applicable data centers and have enabled the AI Content Assistant.User-provided input, including the prompt and relevant campaign context. 17Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. USUSINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions.Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. 18KanaaTo provide AI-generated script breakdowns (identifying and tagging production elements — location, cast, props, wardrobe, vehicles, and others — onto scenes) and AI- generated storyboard images based on user- provided shot descriptions.USINUSAll users who use the breakdown generation or storyboard image generation features within KanaaUser input including scene/script text and shot descriptions/prompts.",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"18 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Perfios",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho CRMTo render data on maps and provide address auto-suggestionsIndia for IN DCINAll the customer whose account is hosted in IN DC. Text typed by users to show address suggestions based on the input Geo-coordinates (latitude/longitude) of addresses to plot them on map",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Remita",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksE-Invoice provider for France.In the EU for all DCsUSEUAll the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 2Zoho InventoryE-Invoice provider for France.In the EU for all DCsUSEUAll the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 3Zoho InvoiceE-Invoice provider for France.In the EU for all DCsUSEUAll the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 4Zoho BillingE-Invoice provider for France.In the EU for all DCsUSEUAll the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"4 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "SignDesk",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksTo fetch bank transactions statementsIn India for all the DCsUSINEUAll the customers who have signed up for Indian Edition & GCC Edition in US or IN DCBank PDF Statements 2Zoho ExpenseTo fetch bank transactions statementsIn India for all the DCsUSINEUAll the customers who have signed up for Indian Edition & GCC Edition in US or IN DCBank PDF Statements 3Zoho ERPTo fetch bank transactions statementsIn India for all the DCsINAll the customers who have signed up for Indian Edition & GCC Edition in IN DCBank PDF Statements 4Zoho SpendTo fetch bank transactions statementsIn India for all the DCsUSINAll the customers who have signed up for Indian Edition & GCC Edition in US or IN DCBank PDF Statements 5Zoho ProcurementTo fetch bank transactions statementsIn India for all the DCsUSINAll the customers who have signed up for Indian Edition & GCC Edition in US or IN DCBank PDF Statements 6Zoho BillPayTo fetch bank transactions statementsIn India for all the DCsUSINAll the customers who have signed up for Indian Edition & GCC Edition in US or IN DCBank PDF Statements",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"1 SERVICE"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Signzy",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho SignTo allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature.IndiaINAll the customers around the globe who have signed up in the IN DC (paid edition) First Party & Second party - Name, Address First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN Document Category - The type of document for which e-stamp is procured",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "sinch",
"evidence_id": 19880,
"data": {
"name": "Sinch (formerly CLX)",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho VoiceTo provide in-bound dialling services.USTo provide the service and for additional purposes according to their privacy policy.USAll the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Storecove (Peppol)",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN 2Zoho InvoiceTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN 3Zoho InventoryTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN 4Zoho BillingTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN 5Zoho SpendTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN 6Zoho ProcurementTo validate customers and vendors PAN.In India for all the DCsUSINEUAll customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access.Customers and Vendors PAN",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"4 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Tata Communications",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAUKAll the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 6ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DCTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "telesign",
"evidence_id": 19880,
"data": {
"name": "TeleSign",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho MeetingTo provide in-bound dialling servicesIn the US for all DCsTo provide the service and for additional purposes according to their privacy policy.USINAUJPCAAll the customers around the globeCDR (Call Details Record) 2Zoho WebinarTo provide in-bound dialling servicesIn the US for all DCsTo provide the service and for additional purposes according to their privacy policy.USINAUJPCAAll the customers around the globeCDR (Call Details Record) 3Zoho VoiceTo provide in-bound dialling servicesIn the US for all DCsTo provide the service and for additional purposes according to their privacy policy.USAll the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers CDR (Call Details Record) Document of customers (to purchase phone numbers)",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"7 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "telnyx",
"evidence_id": 19880,
"data": {
"name": "Telnyx",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGTo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSATo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 3Zoho WorkerlyTo send SMS to client portal users for: Sign-in using SMS, Forgot password recovery methodIn the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSATo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPKSATo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 5Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSATo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 6ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKTo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 7ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn the US, UK, and EU for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUTo deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 19880,
"data": {
"name": "Twilio",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho CampaignsSending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers.In the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUCAKSAAll the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content 2Zoho VoiceTo provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients of our customers, 1-way outbound SMS service to end-users/clients of our customersIn the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USAll users around the world whose accounts are hosted in US data centers and who have purchased Telnyx numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) Phone number Message content for SMS and MMS 3Zoho Marketing AutomationSending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers.In the US and Canada for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "validity",
"evidence_id": 19880,
"data": {
"name": "Validity",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 3Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPKSAAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 4Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPKSAAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 6ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn India for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"2 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 19880,
"data": {
"name": "Value First",
"sections": [
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1ManageEngine Site24x7Sending text messages and voice call alerts to individuals, or multiple persons simultaneouslyIn the US-East-1 for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 2Zoho AssistSending text messages and voice call alerts to individuals, or multiple persons simultaneouslyIn the US-East-1 for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho LensSending text messages and voice call alerts to individuals, or multiple persons simultaneouslyIn the US-East-1 for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4ManageEngine AlarmsOneSending text messages and voice call alerts to individuals, or multiple persons simultaneouslyIn the US-East-1 for all the DCsTo provide the service and for additional purposes according to their privacy policy.USAll the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert Call - Phone number is used to send call notification 5Zoho CRMTo facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature.In the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINJPCAKSAUKAll the customers around the globe who have enabled the built-in telephony feature. End users' phone numbers Verification documents of customer (for purchasing phone numbers) 6Zoho BiginTo facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature.In the US for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPAll the customers around the globeEnd users' phone number and the documents of customer (to purchase phone numbers)",
"Applicable ServiceServiceLocation of ProcessingRole of the ThirdParty Service ProviderApplicable Data CenterApplicabilityData Processed 1Zoho AccountsTo send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKSGAll the customers around the globe Phone number SMS content 2Zoho SignTo send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobileIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 3Zoho RecruitTo send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe Phone number SMS content 4Zoho NotebookTo send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAAll the customers around the globe Phone number SMS content 5ManageEngine Log360 CloudTo send SMS notifications related to product configurations.In Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USEUINAUJPCAKSAUKAll the customers around the globe. Phone number SMS content 6ManageEngine Site24x7Sending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAUSEUINAUJPUKSGAll the customers around the globe. Phone number SMS content 7Zoho AssistSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 8Zoho LensSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 9ManageEngine MDM CloudSending text messages to individuals, or multiple persons simultaneouslyIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.CAKSAAll the customers around the globe. Phone number SMS content 10ManageEngine Identity360To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user accountIn Switzerland and Germany for all the DCsTo provide the service and for additional purposes according to their privacy policy.USUKEUINCAAUAll the customers around the globe. Phone Number SMS Content",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"6 SERVICES"
]
}
},
{
"kind": "subprocessor",
"vendor": "veryfi",
"evidence_id": 19880,
"data": {
"name": "Veryfi",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho BooksTo Integrate with the Peppol network for e-invoicing.In the EU for all the DCsUSAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 2Zoho InventoryTo Integrate with the Peppol network for e-invoicing.In the EU for all the DCsUSAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 3Zoho InvoiceTo Integrate with the Peppol network for e-invoicing.In the EU for all the DCsUSAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 4Zoho BillingTo Integrate with the Peppol network for e-invoicing.In the EU for all the DCsUSAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details)",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"5 SERVICES"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 62594,
"data": {
"name": "Yodlee",
"sections": [
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho ExpenseTo extract data from the documents uploaded for auto scan.In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DCUSINAUCAJPAll the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 2Zoho BooksTo extract data from the documents uploaded for auto scan.In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DCUSINAUCAJPAll the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 3Zoho InvoiceTo extract data from the documents uploaded for auto scan.In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DCUSINAUCAJPAll the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 4Zoho InventoryTo extract data from the documents uploaded for auto scan.In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DCUSINAUCAJPAll the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 5Zoho BillingTo extract data from the documents uploaded for auto scan.In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DCUSINAUCAJPAll the customers around the globe Receipts uploaded by the customers Country and Currency of the customer",
"Applicable ServiceServiceLocation of ProcessingApplicable Data CenterApplicabilityData Processed 1Zoho PageSenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7To provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSAAll the customers around the globe Static webpage content custom scripts 3Zoho BooksTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho InvoiceTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho InventoryTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho ExpenseTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho PayrollTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho BillingTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho CheckoutTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSMTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho PracticeTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentralTo provide a content delivery network to improve the speed of data transmissionWorldwideUSINAll the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing AutomationTo provide a content delivery network to improve the speed of data transmissionWorldwideUSEUINAUJPCAKSASGAll the customers around the globe Static webpage content custom scripts",
"Onboarding Process of a Subprocessor/Service Provider",
"Sub-Processor"
],
"services": [
"3 SERVICES"
]
}
}
]
}