Snapshot 63102
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-07T23:17:34Z",
"id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"impact": "major",
"incident_updates": [
{
"body": "The replacement for the offending change has been deployed. The incident is resolved.",
"created_at": "2026-10-07T23:17:34Z",
"display_at": "2026-10-07T22:23:00Z",
"id": "01M4CAGW6B3B9W1DFNDP7VC7BR",
"incident_id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"status": "resolved",
"updated_at": "2026-10-07T23:17:34Z"
},
{
"body": "This degradation has been quickly mitigated; we are closely monitoring performance for all key endpoints in the US regions.",
"created_at": "2026-10-07T23:17:34Z",
"display_at": "2026-10-07T21:16:00Z",
"id": "01M4CAGW6BYCKW2A149ZSE4CS3",
"incident_id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"status": "monitoring",
"updated_at": "2026-10-07T23:17:34Z"
},
{
"body": "Our caching service briefly experienced increased load due to the same configuration change, leading to increased latency in US regions again.",
"created_at": "2026-10-07T23:17:34Z",
"display_at": "2026-10-07T21:13:00Z",
"id": "01M4CAGW6BKVR670KA5AZTNFPX",
"incident_id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"status": "investigating",
"updated_at": "2026-10-07T23:17:34Z"
},
{
"body": "The root cause has been identified as a change that led to increased load in our internal caching service. We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-10-07T23:17:34Z",
"display_at": "2026-10-07T16:50:00Z",
"id": "01M4CAGW6BVT8RD7WBMVH0107X",
"incident_id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"status": "monitoring",
"updated_at": "2026-10-07T23:17:34Z"
},
{
"body": "Customers in the US regions are facing increased latency for some API requests.",
"created_at": "2026-10-07T23:17:34Z",
"display_at": "2026-10-07T16:29:00Z",
"id": "01M4CAGW6B53B70WM7Z7JH1K0B",
"incident_id": "01M4CAGW6BB52AVXQXAK4Q7ECF",
"status": "investigating",
"updated_at": "2026-10-07T23:17:34Z"
}
],
"name": "Degraded API Performance in US Regions",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-10-07T22:23:00Z",
"status": "resolved",
"updated_at": "2026-10-07T23:17:34Z"
},
{
"created_at": "2026-09-23T20:16:50Z",
"id": "01M37YKWQ3PQRFW8W0YS6E8532",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-09-25T23:47:52Z",
"display_at": "2026-09-23T21:07:00Z",
"id": "01M3DFFQC360C5FGM4YWPC64T3",
"incident_id": "01M37YKWQ3PQRFW8W0YS6E8532",
"status": "resolved",
"updated_at": "2026-09-26T00:07:01Z"
},
{
"body": "Newly created API keys issued during this this period are invalid. Please create new API keys.",
"created_at": "2026-09-23T21:06:13Z",
"display_at": "2026-09-23T21:06:13Z",
"id": "01M381E9DYNQS3XEC66QQHW65E",
"incident_id": "01M37YKWQ3PQRFW8W0YS6E8532",
"status": "identified",
"updated_at": "2026-09-23T21:06:13Z"
},
{
"body": "We've traced the issue to a bug in a change to our API key issuing logic that caused new keys to not be persisted correctly. The change is being reverted.\n\nExisting production traffic is not affected.\n\nWe are exploring remediation options for API keys that were issued during the incident.",
"created_at": "2026-09-23T20:26:34Z",
"display_at": "2026-09-23T20:26:34Z",
"id": "01M37Z5PF3R2ERV5NDY2DN073G",
"incident_id": "01M37YKWQ3PQRFW8W0YS6E8532",
"status": "identified",
"updated_at": "2026-09-23T20:26:34Z"
},
{
"body": "We've identified an issue where new API keys result in an \"Invalid API key\" error.",
"created_at": "2026-09-23T20:16:50Z",
"display_at": "2026-09-23T20:16:50Z",
"id": "01M37YKWQ3M9MWK4SHF4W7Y3S8",
"incident_id": "01M37YKWQ3PQRFW8W0YS6E8532",
"status": "investigating",
"updated_at": "2026-09-23T20:16:50Z"
}
],
"name": "API key issuing degraded",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-09-23T21:07:00Z",
"status": "resolved",
"updated_at": "2026-09-25T23:47:52Z"
},
{
"created_at": "2026-09-03T22:34:11Z",
"id": "01M1MPH0GASADA7EAFFVGKYPFC",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-09-04T19:37:58Z",
"display_at": "2026-09-04T19:37:58Z",
"id": "01M1PYV251XPS211RNV1F7EZ8A",
"incident_id": "01M1MPH0GASADA7EAFFVGKYPFC",
"status": "resolved",
"updated_at": "2026-09-04T19:37:58Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-09-04T03:53:57Z",
"display_at": "2026-09-04T03:53:57Z",
"id": "01M1N8TGXDC0W9RHP4CWZGSV84",
"incident_id": "01M1MPH0GASADA7EAFFVGKYPFC",
"status": "monitoring",
"updated_at": "2026-09-04T03:53:57Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-09-04T03:53:17Z",
"display_at": "2026-09-04T03:53:17Z",
"id": "01M1N8S99FS8VND9JSE2H80NFQ",
"incident_id": "01M1MPH0GASADA7EAFFVGKYPFC",
"status": "monitoring",
"updated_at": "2026-09-04T03:53:17Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-09-03T22:34:11Z",
"display_at": "2026-09-03T22:34:11Z",
"id": "01M1MPH0GAH4TADKWZMCCQJQ23",
"incident_id": "01M1MPH0GASADA7EAFFVGKYPFC",
"status": "investigating",
"updated_at": "2026-09-03T22:34:11Z"
}
],
"name": "Intermittent issues with voice cloning in APAC",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-09-04T19:37:58Z",
"status": "resolved",
"updated_at": "2026-09-04T19:37:58Z"
},
{
"created_at": "2026-09-03T09:08:16Z",
"id": "01M1K8DA3GMN1N69WS0HQHNCZJ",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-09-03T12:57:26Z",
"display_at": "2026-09-03T12:57:26Z",
"id": "01M1KNGYEZ086R3WBPSCCEFRJY",
"incident_id": "01M1K8DA3GMN1N69WS0HQHNCZJ",
"status": "resolved",
"updated_at": "2026-09-03T12:57:26Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-09-03T09:43:08Z",
"display_at": "2026-09-03T09:43:08Z",
"id": "01M1KAD5HY7VPDGJXVX62V0R15",
"incident_id": "01M1K8DA3GMN1N69WS0HQHNCZJ",
"status": "monitoring",
"updated_at": "2026-09-03T09:43:08Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-09-03T09:26:19Z",
"display_at": "2026-09-03T09:26:19Z",
"id": "01M1K9ECE08Y894TKDW2CPZBY9",
"incident_id": "01M1K8DA3GMN1N69WS0HQHNCZJ",
"status": "investigating",
"updated_at": "2026-09-03T09:26:19Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-09-03T09:08:16Z",
"display_at": "2026-09-03T09:08:16Z",
"id": "01M1K8DA3G0JR4HCQV7N687G7B",
"incident_id": "01M1K8DA3GMN1N69WS0HQHNCZJ",
"status": "investigating",
"updated_at": "2026-09-03T09:08:16Z"
}
],
"name": "Intermittent websocket connection throttling",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-09-03T12:57:26Z",
"status": "resolved",
"updated_at": "2026-09-03T12:57:26Z"
},
{
"created_at": "2026-09-01T20:00:50Z",
"id": "01M1F8YRPWTWBC4JBETVSE6S5B",
"impact": "minor",
"incident_updates": [
{
"body": "We have identified the root cause as upstream provider cluster maintenance that affected our service ingress. Some clients experienced connection errors, but subsequent retries were successful.",
"created_at": "2026-09-02T00:55:30Z",
"display_at": "2026-09-02T00:55:30Z",
"id": "01M1FSTABMFWCM20AP0C0M99Z3",
"incident_id": "01M1F8YRPWTWBC4JBETVSE6S5B",
"status": "resolved",
"updated_at": "2026-09-02T00:55:30Z"
},
{
"body": "We have mitigated the issue and continuing the root cause investigation.",
"created_at": "2026-09-01T20:04:06Z",
"display_at": "2026-09-01T20:04:06Z",
"id": "01M1F94R4E6S4VPH6EXBF7WW8G",
"incident_id": "01M1F8YRPWTWBC4JBETVSE6S5B",
"status": "resolved",
"updated_at": "2026-09-01T20:04:06Z"
},
{
"body": "We are investigating some connection errors in US region.",
"created_at": "2026-09-01T20:00:50Z",
"display_at": "2026-09-01T20:00:50Z",
"id": "01M1F8YRPWBD51FXMASXYJEGYA",
"incident_id": "01M1F8YRPWTWBC4JBETVSE6S5B",
"status": "investigating",
"updated_at": "2026-09-01T20:00:50Z"
}
],
"name": "Elevated connection errors in US regions",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-09-01T20:04:06Z",
"status": "resolved",
"updated_at": "2026-09-02T00:55:30Z"
},
{
"created_at": "2026-08-21T12:06:03Z",
"id": "01M0J3DGMSQ589C0C35YSWT5EJ",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-21T13:33:39Z",
"display_at": "2026-08-21T13:33:39Z",
"id": "01M0J8DWWK8WYGE63SGRV8G7EB",
"incident_id": "01M0J3DGMSQ589C0C35YSWT5EJ",
"status": "resolved",
"updated_at": "2026-08-21T13:33:39Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-21T13:00:29Z",
"display_at": "2026-08-21T13:00:29Z",
"id": "01M0J6H5X3J9JH1FA4N0MC5NQW",
"incident_id": "01M0J3DGMSQ589C0C35YSWT5EJ",
"status": "monitoring",
"updated_at": "2026-08-21T13:00:29Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-21T12:37:01Z",
"display_at": "2026-08-21T12:37:01Z",
"id": "01M0J566J3G1R6YA8SW30RX6GN",
"incident_id": "01M0J3DGMSQ589C0C35YSWT5EJ",
"status": "monitoring",
"updated_at": "2026-08-21T12:37:01Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-21T12:06:03Z",
"display_at": "2026-08-21T12:06:03Z",
"id": "01M0J3DGMSFPWEKYK6VMW73R2K",
"incident_id": "01M0J3DGMSQ589C0C35YSWT5EJ",
"status": "investigating",
"updated_at": "2026-08-21T12:06:03Z"
}
],
"name": "Elevated server-side TTFA for sonic-3.5 and sonic-3 in EU + US region",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-21T13:33:39Z",
"status": "resolved",
"updated_at": "2026-08-21T13:33:39Z"
},
{
"created_at": "2026-08-14T07:58:25Z",
"id": "01KZZMF21NQ17QKCBQQ2V7CDTF",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-14T09:34:59Z",
"display_at": "2026-08-14T09:34:59Z",
"id": "01KZZSZVJCN3Q8FFT928E70W06",
"incident_id": "01KZZMF21NQ17QKCBQQ2V7CDTF",
"status": "resolved",
"updated_at": "2026-08-14T09:34:59Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-14T09:31:48Z",
"display_at": "2026-08-14T09:31:48Z",
"id": "01KZZST1ES9A7A70BZDS0WDXFM",
"incident_id": "01KZZMF21NQ17QKCBQQ2V7CDTF",
"status": "monitoring",
"updated_at": "2026-08-14T09:31:48Z"
},
{
"body": "The change has been rollbacked in APAC.",
"created_at": "2026-08-14T08:07:01Z",
"display_at": "2026-08-14T08:07:01Z",
"id": "01KZZMYS6CCBESSRA0G7W7JFR5",
"incident_id": "01KZZMF21NQ17QKCBQQ2V7CDTF",
"status": "identified",
"updated_at": "2026-08-14T08:07:01Z"
},
{
"body": "A change rejects unknown TTS language regions, e.g. `hi-in` is rejected since an ISO 3166-1 alpha-2 country code is expected. We are working on rolling back this change. To correct the issue immediately, avoid sending the country code or send a corrected country code such as `hi-IN`.",
"created_at": "2026-08-14T07:58:25Z",
"display_at": "2026-08-14T07:58:25Z",
"id": "01KZZMF21NQ58QY401XGRMCRBA",
"incident_id": "01KZZMF21NQ17QKCBQQ2V7CDTF",
"status": "identified",
"updated_at": "2026-08-14T07:58:25Z"
}
],
"name": "TTS language region validation fails requests",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-14T09:34:59Z",
"status": "resolved",
"updated_at": "2026-08-14T09:34:59Z"
},
{
"created_at": "2026-08-14T06:24:04Z",
"id": "01KZZF29N66MSH7RHK5ZVMKE1D",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-14T07:30:51Z",
"display_at": "2026-08-14T07:30:51Z",
"id": "01KZZJWJ37ZW8C95NNY4VVNJ45",
"incident_id": "01KZZF29N66MSH7RHK5ZVMKE1D",
"status": "resolved",
"updated_at": "2026-08-14T07:30:51Z"
},
{
"body": "Impacts voice agent background sounds and TTS history.",
"created_at": "2026-08-14T06:24:04Z",
"display_at": "2026-08-14T06:24:04Z",
"id": "01KZZF29N60K77SA990KDZQPVE",
"incident_id": "01KZZF29N66MSH7RHK5ZVMKE1D",
"status": "identified",
"updated_at": "2026-08-14T06:24:04Z"
}
],
"name": "Issues with files",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-14T07:30:51Z",
"status": "resolved",
"updated_at": "2026-08-14T07:30:51Z"
},
{
"created_at": "2026-08-13T09:25:50Z",
"id": "01KZX72CETSPJXCS39GRTMDF1A",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-13T11:04:22Z",
"display_at": "2026-08-13T11:04:22Z",
"id": "01KZXCPTFKGS9YVJ4WZNB2XN52",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "resolved",
"updated_at": "2026-08-13T11:04:22Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-13T10:47:43Z",
"display_at": "2026-08-13T10:47:43Z",
"id": "01KZXBRA665B8W10TPR0B5QPBS",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "monitoring",
"updated_at": "2026-08-13T10:47:43Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-08-13T10:46:47Z",
"display_at": "2026-08-13T10:46:47Z",
"id": "01KZXBPKW6BVNT5J2NG869NVWW",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "resolved",
"updated_at": "2026-08-13T10:46:47Z"
},
{
"body": "We are continuing to investigate the issue.",
"created_at": "2026-08-13T10:30:43Z",
"display_at": "2026-08-13T10:30:43Z",
"id": "01KZXAS67TVWGD66RQQ6QQ2HZ3",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "investigating",
"updated_at": "2026-08-13T10:30:43Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-13T09:27:59Z",
"display_at": "2026-08-13T09:27:59Z",
"id": "01KZX76B4K96BT5HFX6NK8KCYQ",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "investigating",
"updated_at": "2026-08-13T09:27:59Z"
},
{
"body": "We're experiencing an elevated level of errors downloading files and are currently looking into the issue.",
"created_at": "2026-08-13T09:25:50Z",
"display_at": "2026-08-13T09:25:50Z",
"id": "01KZX72CET1CNJ1YP40CW5T1QG",
"incident_id": "01KZX72CETSPJXCS39GRTMDF1A",
"status": "investigating",
"updated_at": "2026-08-13T09:25:50Z"
}
],
"name": "Elevated File Download Errors on TTS generations",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-13T10:46:47Z",
"status": "resolved",
"updated_at": "2026-08-13T11:04:22Z"
},
{
"created_at": "2026-08-07T15:48:26Z",
"id": "01KZEEJMKNE084HS2Y9SC6QBAJ",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved. We apologize for the inconvenience and will provide further details once we've concluded our internal investigation.",
"created_at": "2026-08-07T15:49:34Z",
"display_at": "2026-08-07T15:20:00Z",
"id": "01KZEEMQDSD4T6GMDQQMPX0EJ6",
"incident_id": "01KZEEJMKNE084HS2Y9SC6QBAJ",
"status": "resolved",
"updated_at": "2026-08-07T15:50:38Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-07T15:48:26Z",
"display_at": "2026-08-07T15:14:00Z",
"id": "01KZEEJMKN6PFM4W3H918N5WYM",
"incident_id": "01KZEEJMKNE084HS2Y9SC6QBAJ",
"status": "investigating",
"updated_at": "2026-08-07T15:48:26Z"
}
],
"name": "Agents Telephony failing in the US",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-07T15:20:00Z",
"status": "resolved",
"updated_at": "2026-08-07T15:49:34Z"
},
{
"created_at": "2026-08-05T21:25:47Z",
"id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-05T23:21:51Z",
"display_at": "2026-08-05T23:21:51Z",
"id": "01KZA3QE0697G2NNBKW11GB6WE",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "resolved",
"updated_at": "2026-08-05T23:21:51Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-05T21:50:30Z",
"display_at": "2026-08-05T21:50:30Z",
"id": "01KZ9YG5N1HERDWE43JEXYTG38",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "monitoring",
"updated_at": "2026-08-05T21:50:30Z"
},
{
"body": "Rerouting traffic",
"created_at": "2026-08-05T21:45:27Z",
"display_at": "2026-08-05T21:45:27Z",
"id": "01KZ9Y6XJZKDGA7HAGQ53T9WSA",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "identified",
"updated_at": "2026-08-05T21:45:27Z"
},
{
"body": "We have identified some network issues and are attempting to mitigate the issue.",
"created_at": "2026-08-05T21:43:27Z",
"display_at": "2026-08-05T21:43:27Z",
"id": "01KZ9Y38V1F6EM60YCHPQD0N1M",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "investigating",
"updated_at": "2026-08-05T21:43:27Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-05T21:36:43Z",
"display_at": "2026-08-05T21:36:43Z",
"id": "01KZ9XPY3NHNH50W6Z89P64X6F",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "investigating",
"updated_at": "2026-08-05T21:36:43Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-05T21:25:47Z",
"display_at": "2026-08-05T21:25:47Z",
"id": "01KZ9X2WYNX0191FGDR82S8F4J",
"incident_id": "01KZ9X2WYN2JPBQ7XF3T1PZQTF",
"status": "investigating",
"updated_at": "2026-08-05T21:25:47Z"
}
],
"name": "Intermittent timeouts on TTS endpoints",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-05T23:21:51Z",
"status": "resolved",
"updated_at": "2026-08-05T23:21:51Z"
},
{
"created_at": "2026-08-05T00:47:50Z",
"id": "01KZ7P850K674R0QV57FD5MC2J",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-08-05T01:41:32Z",
"display_at": "2026-08-05T01:41:32Z",
"id": "01KZ7SAG4CT4A1A49VG3PPJA25",
"incident_id": "01KZ7P850K674R0QV57FD5MC2J",
"status": "resolved",
"updated_at": "2026-08-05T01:41:32Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-05T01:07:02Z",
"display_at": "2026-08-05T01:07:02Z",
"id": "01KZ7QBA59J4NTCSJRQVRVANJW",
"incident_id": "01KZ7P850K674R0QV57FD5MC2J",
"status": "monitoring",
"updated_at": "2026-08-05T01:07:02Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-05T00:47:50Z",
"display_at": "2026-08-05T00:15:00Z",
"id": "01KZ7P850KM0YM14JANEKY8TXW",
"incident_id": "01KZ7P850K674R0QV57FD5MC2J",
"status": "identified",
"updated_at": "2026-08-05T00:50:04Z"
}
],
"name": "Intermittent PVC training errors",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-05T01:41:32Z",
"status": "resolved",
"updated_at": "2026-08-05T01:41:32Z"
},
{
"created_at": "2026-08-01T01:40:25Z",
"id": "01KYXFNJ57VF3QEW70TXP0SSZC",
"impact": "major",
"incident_updates": [
{
"body": "This issue should be resolved now. We'll follow up with an RCA, but please reach out if you continue to see unexpected errors.",
"created_at": "2026-08-01T02:31:43Z",
"display_at": "2026-08-01T02:31:43Z",
"id": "01KYXJKFKS6XK1M21345FK52TA",
"incident_id": "01KYXFNJ57VF3QEW70TXP0SSZC",
"status": "resolved",
"updated_at": "2026-08-01T02:31:43Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-08-01T01:53:42Z",
"display_at": "2026-08-01T01:50:00Z",
"id": "01KYXGDWFZPYC5CT976EY20X99",
"incident_id": "01KYXFNJ57VF3QEW70TXP0SSZC",
"status": "monitoring",
"updated_at": "2026-08-01T01:53:54Z"
},
{
"body": "We have failed over to a backup provider and we're seeing recovery across the API.",
"created_at": "2026-08-01T01:47:35Z",
"display_at": "2026-08-01T01:47:35Z",
"id": "01KYXG2NW3RZECK6H8PEN1WZ62",
"incident_id": "01KYXFNJ57VF3QEW70TXP0SSZC",
"status": "identified",
"updated_at": "2026-08-01T01:47:35Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-08-01T01:40:25Z",
"display_at": "2026-08-01T01:33:00Z",
"id": "01KYXFNJ572KNPDFKH7EK94Q48",
"incident_id": "01KYXFNJ57VF3QEW70TXP0SSZC",
"status": "investigating",
"updated_at": "2026-08-01T01:50:33Z"
}
],
"name": "Elevated errors across the Cartesia API",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-08-01T02:31:43Z",
"status": "resolved",
"updated_at": "2026-08-04T00:48:39Z"
},
{
"created_at": "2026-07-30T21:03:53Z",
"id": "01KYTDEFV9W75A4RP36KYXMGDR",
"impact": "major",
"incident_updates": [
{
"body": "We've mitigated this issue and customers should no longer see any degraded performance.",
"created_at": "2026-07-31T02:31:10Z",
"display_at": "2026-07-31T03:31:00Z",
"id": "01KYV05S83A937T9QSFECFF78Y",
"incident_id": "01KYTDEFV9W75A4RP36KYXMGDR",
"status": "resolved",
"updated_at": "2026-07-31T03:32:14Z"
},
{
"body": "\nWe’re investigating an issue affecting autoscaling performance. Services remain available, though some customers may experience temporary degradation in quality. Our team is actively working to identify and mitigate the issue, and we’ll provide updates as they become available.\nWe've also identified partial failures for some voice cloning requests and mitigated the issue. ",
"created_at": "2026-07-30T23:31:05Z",
"display_at": "2026-07-30T23:31:05Z",
"id": "01KYTNW11YTDZVMJKEYSD8CP09",
"incident_id": "01KYTDEFV9W75A4RP36KYXMGDR",
"status": "investigating",
"updated_at": "2026-07-30T23:31:05Z"
},
{
"body": "We’re investigating an issue affecting autoscaling performance. Services remain available, though some customers may experience temporary degradation in quality. Our team is actively working to identify and mitigate the issue, and we’ll provide updates as they become available.",
"created_at": "2026-07-30T21:03:53Z",
"display_at": "2026-07-30T21:03:53Z",
"id": "01KYTDEFV9GMZFV8BC4ZGJ0961",
"incident_id": "01KYTDEFV9W75A4RP36KYXMGDR",
"status": "investigating",
"updated_at": "2026-07-30T21:03:53Z"
}
],
"name": "Autoscaling performance investigation",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-31T03:31:00Z",
"status": "resolved",
"updated_at": "2026-08-04T00:47:27Z"
},
{
"created_at": "2026-07-29T22:17:52Z",
"id": "01KYQZ97RPSZBJRPEQGVGJANZP",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-29T22:39:34Z",
"display_at": "2026-07-29T22:39:34Z",
"id": "01KYR0GZGBNDAF3NY7QTKANS1W",
"incident_id": "01KYQZ97RPSZBJRPEQGVGJANZP",
"status": "resolved",
"updated_at": "2026-07-29T22:39:34Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-29T22:23:04Z",
"display_at": "2026-07-29T22:23:04Z",
"id": "01KYQZJRAM345H4A9BK4QTVESY",
"incident_id": "01KYQZ97RPSZBJRPEQGVGJANZP",
"status": "monitoring",
"updated_at": "2026-07-29T22:23:04Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-29T22:19:45Z",
"display_at": "2026-07-29T22:19:45Z",
"id": "01KYQZCNZ9WKZH72AD0TE6JFBG",
"incident_id": "01KYQZ97RPSZBJRPEQGVGJANZP",
"status": "monitoring",
"updated_at": "2026-07-29T22:19:45Z"
},
{
"body": "We are investigating an outage with our underlying infrastructure provider that impacted TTS traffic in the US.",
"created_at": "2026-07-29T22:17:52Z",
"display_at": "2026-07-29T21:58:00Z",
"id": "01KYQZ97RPT4EHR9FJGGENHXWW",
"incident_id": "01KYQZ97RPSZBJRPEQGVGJANZP",
"status": "investigating",
"updated_at": "2026-07-29T22:41:09Z"
}
],
"name": "Partial TTS Outage in the US",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-29T22:39:34Z",
"status": "resolved",
"updated_at": "2026-07-30T22:25:11Z"
},
{
"created_at": "2026-07-22T23:43:06Z",
"id": "01KY63C8VAXKFYPV2DNBDY1M6Y",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-23T00:45:08Z",
"display_at": "2026-07-23T00:45:08Z",
"id": "01KY66XVJWD4HA5B804G491JVH",
"incident_id": "01KY63C8VAXKFYPV2DNBDY1M6Y",
"status": "resolved",
"updated_at": "2026-07-23T00:45:08Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-23T00:17:20Z",
"display_at": "2026-07-23T00:17:20Z",
"id": "01KY65AYND9PCZF0G2FXG1ZR45",
"incident_id": "01KY63C8VAXKFYPV2DNBDY1M6Y",
"status": "monitoring",
"updated_at": "2026-07-23T00:17:20Z"
},
{
"body": "Issue initiating new agent deployments via the CLI has been identified and a fix is being implemented. Calls are not impacted.",
"created_at": "2026-07-22T23:43:06Z",
"display_at": "2026-07-22T23:43:06Z",
"id": "01KY63C8VAEGKJ4PDWG5E5P5BS",
"incident_id": "01KY63C8VAXKFYPV2DNBDY1M6Y",
"status": "identified",
"updated_at": "2026-07-22T23:43:06Z"
}
],
"name": "Agent deployments via CLI are failing",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-23T00:45:08Z",
"status": "resolved",
"updated_at": "2026-07-23T00:45:08Z"
},
{
"created_at": "2026-07-21T16:03:12Z",
"id": "01KY2PNF0WZM5BPTBDEA61DTE7",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-21T17:27:55Z",
"display_at": "2026-07-21T17:27:55Z",
"id": "01KY2VGK48DVDADPZN6EG4NM7T",
"incident_id": "01KY2PNF0WZM5BPTBDEA61DTE7",
"status": "resolved",
"updated_at": "2026-07-21T17:27:55Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-21T16:17:51Z",
"display_at": "2026-07-21T16:17:51Z",
"id": "01KY2QG9JCE5WTFQ92XZ1N6CNJ",
"incident_id": "01KY2PNF0WZM5BPTBDEA61DTE7",
"status": "monitoring",
"updated_at": "2026-07-21T16:17:51Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-07-21T16:03:12Z",
"display_at": "2026-07-21T16:03:12Z",
"id": "01KY2PNF0WY54Y8GQE8HXR8KD8",
"incident_id": "01KY2PNF0WZM5BPTBDEA61DTE7",
"status": "investigating",
"updated_at": "2026-07-21T16:03:12Z"
}
],
"name": "Users are unable to login to the playground",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-21T17:27:55Z",
"status": "resolved",
"updated_at": "2026-07-21T17:27:55Z"
},
{
"created_at": "2026-07-20T17:51:35Z",
"id": "01KY0AF6JYC7B8V9MDZ9WHW47Q",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-20T18:09:25Z",
"display_at": "2026-07-20T18:09:25Z",
"id": "01KY0BFVE9D04NNMT2YGYKFQWW",
"incident_id": "01KY0AF6JYC7B8V9MDZ9WHW47Q",
"status": "resolved",
"updated_at": "2026-07-20T18:09:25Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-20T18:01:25Z",
"display_at": "2026-07-20T18:01:25Z",
"id": "01KY0B172SGKAW6YWJKNFGJ0ME",
"incident_id": "01KY0AF6JYC7B8V9MDZ9WHW47Q",
"status": "monitoring",
"updated_at": "2026-07-20T18:01:25Z"
},
{
"body": "We are investigating the issue.",
"created_at": "2026-07-20T17:51:35Z",
"display_at": "2026-07-20T17:51:35Z",
"id": "01KY0AF6JYMHCERR9X7N6QHXTY",
"incident_id": "01KY0AF6JYC7B8V9MDZ9WHW47Q",
"status": "investigating",
"updated_at": "2026-07-20T17:51:35Z"
}
],
"name": "Sonic Latest Unavailable in EU region",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-20T18:09:25Z",
"status": "resolved",
"updated_at": "2026-07-20T18:09:25Z"
},
{
"created_at": "2026-07-17T20:13:11Z",
"id": "01KXRVCA9YDD93Y6MKEMY57V8T",
"impact": "critical",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-17T20:36:35Z",
"display_at": "2026-07-17T20:36:35Z",
"id": "01KXRWQ5R0JBJ7GEG1CQAHAB96",
"incident_id": "01KXRVCA9YDD93Y6MKEMY57V8T",
"status": "resolved",
"updated_at": "2026-07-17T20:36:35Z"
},
{
"body": "We have mitigated the issue on our end and are continuing to monitor the state of our service.",
"created_at": "2026-07-17T20:29:23Z",
"display_at": "2026-07-17T20:29:23Z",
"id": "01KXRWA02T0GYEDNN2FVB4H38K",
"incident_id": "01KXRVCA9YDD93Y6MKEMY57V8T",
"status": "monitoring",
"updated_at": "2026-07-17T20:29:23Z"
},
{
"body": "We are investigating the issue and what components are affected.",
"created_at": "2026-07-17T20:13:11Z",
"display_at": "2026-07-17T20:13:11Z",
"id": "01KXRVCA9YA66PKPKQVWWB4QCM",
"incident_id": "01KXRVCA9YDD93Y6MKEMY57V8T",
"status": "investigating",
"updated_at": "2026-07-17T20:13:11Z"
}
],
"name": "Database read timeouts",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2026-07-17T20:36:35Z",
"status": "resolved",
"updated_at": "2026-07-17T20:36:35Z"
},
{
"created_at": "2026-07-10T17:15:43Z",
"id": "01KX6GEASXTD017VP61F3ETNYM",
"impact": "critical",
"incident_updates": [
{
"body": "Root cause was identified. Solution has been working for the last ~4-5 hours so marking this as resolved.",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-08-09T23:38:35Z",
"id": "01KX6GEASXW2ZATQQ4PPCPZ02V",
"incident_id": "01KX6GEASXTD017VP61F3ETNYM",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"body": "A stop-gap has been implemented, still root causing.",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-08-09T17:55:45Z",
"id": "01KX6GEASX3QQTQBQ7GR9SGTSM",
"incident_id": "01KX6GEASXTD017VP61F3ETNYM",
"status": "monitoring",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"body": "Production API has gone down",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-08-09T17:28:40Z",
"id": "01KX6GEASX1JQ0J5DP1CKMAN0E",
"incident_id": "01KX6GEASXTD017VP61F3ETNYM",
"status": "investigating",
"updated_at": "2026-07-13T23:09:42Z"
}
],
"name": "Production API Outage",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-08-09T23:38:35Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"created_at": "2026-07-10T17:15:43Z",
"id": "01KX6GEB1F08D75VY08ZW836X0",
"impact": "critical",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-08-07T19:54:35Z",
"id": "01KX6GEB1FWKC8QKXXFVVFPQZ0",
"incident_id": "01KX6GEB1F08D75VY08ZW836X0",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"body": "Will monitor until Vercel is back up",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-08-07T19:37:50Z",
"id": "01KX6GEB1F27MDKNJYHG0PP69H",
"incident_id": "01KX6GEB1F08D75VY08ZW836X0",
"status": "monitoring",
"updated_at": "2026-07-13T23:09:42Z"
}
],
"name": "Vercel Outage",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-08-07T19:54:35Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"created_at": "2026-07-10T17:15:43Z",
"id": "01KX6GEB6B9HF5KNB7DM1NA6VA",
"impact": "none",
"incident_updates": [
{
"body": "Confirmed the deployed fix works as intended. Reported user issues have been resolved.",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-07-25T13:48:03Z",
"id": "01KX6GEB6B17A8R1F0Q4FD2NEP",
"incident_id": "01KX6GEB6B9HF5KNB7DM1NA6VA",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"body": "A fix has been deployed, tests in production look good waiting for user feedback.",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-07-25T13:44:03Z",
"id": "01KX6GEB6BEHFQ9E2W08TYSFX8",
"incident_id": "01KX6GEB6B9HF5KNB7DM1NA6VA",
"status": "monitoring",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"body": "A recent deploy has caused some users to report issues with voice cloning. We are currently investigating",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-07-25T13:23:39Z",
"id": "01KX6GEB6BG3A20QN4X5BJAAY8",
"incident_id": "01KX6GEB6B9HF5KNB7DM1NA6VA",
"status": "investigating",
"updated_at": "2026-07-13T23:09:42Z"
}
],
"name": "Voice Cloning Issues",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-07-25T13:48:03Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:42Z"
},
{
"created_at": "2026-07-10T17:15:43Z",
"id": "01KX6GEBCFJT7VVKS16BN68R7D",
"impact": "none",
"incident_updates": [
{
"body": "Cartesia server was down for ~8-10 minutes",
"created_at": "2026-07-10T17:15:43Z",
"display_at": "2024-07-25T13:30:00Z",
"id": "01KX6GEBCFBEH8HFFEY53SMPP7",
"incident_id": "01KX6GEBCFJT7VVKS16BN68R7D",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
}
],
"name": "API Server Down",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-07-25T13:30:00Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"created_at": "2026-07-10T17:15:43Z",
"id": "01KX6GEBFES67E3WX51VNVWT3G",
"impact": "major",
"incident_updates": [
{
"body": "Incident's been resolved.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-24T21:22:58Z",
"id": "01KX6GEBFESCKZJVXK5JXPS0VK",
"incident_id": "01KX6GEBFES67E3WX51VNVWT3G",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"body": "Fix has been deployed, validated on a few test accounts and waiting for user feedback.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-24T21:07:46Z",
"id": "01KX6GEBFEQS1V22WV6W23YMWJ",
"incident_id": "01KX6GEBFES67E3WX51VNVWT3G",
"status": "monitoring",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"body": "The Playground is currently down for a subsection of users. We've identified the issue and are rolling back the change.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-24T20:53:56Z",
"id": "01KX6GEBFEDE785HFB2CYGNRZ2",
"incident_id": "01KX6GEBFES67E3WX51VNVWT3G",
"status": "identified",
"updated_at": "2026-07-13T23:09:43Z"
}
],
"name": "Playground Down",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-07-24T21:22:58Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"created_at": "2026-07-10T17:15:44Z",
"id": "01KX6GEBNJX862WX9TZYEXW8BF",
"impact": "none",
"incident_updates": [
{
"body": "When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-17T18:09:08Z",
"id": "01KX6GEBNJHJDYPB4RXM5PXJ1C",
"incident_id": "01KX6GEBNJX862WX9TZYEXW8BF",
"status": "investigating",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"body": "Empathize with those affected and let them know everything is operating as normal.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-17T17:43:09Z",
"id": "01KX6GEBNJ434V5C50YKBCSGBH",
"incident_id": "01KX6GEBNJX862WX9TZYEXW8BF",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"body": "As you continue to work through the incident, update your customers frequently.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-17T17:39:08Z",
"id": "01KX6GEBNJQD2KF72EXZHKRTQS",
"incident_id": "01KX6GEBNJX862WX9TZYEXW8BF",
"status": "identified",
"updated_at": "2026-07-13T23:09:43Z"
},
{
"body": "Let your users know once a fix is in place, and keep communication clear and precise.",
"created_at": "2026-07-10T17:15:44Z",
"display_at": "2024-07-17T17:33:09Z",
"id": "01KX6GEBNJ16K3TJQT5ED7P5HV",
"incident_id": "01KX6GEBNJX862WX9TZYEXW8BF",
"status": "monitoring",
"updated_at": "2026-07-13T23:09:43Z"
}
],
"name": "This is an example incident",
"page_id": "01KX6GDFW7BZ3S41V8F4182XZK",
"resolved_at": "2024-07-17T17:43:09Z",
"status": "resolved",
"updated_at": "2026-07-13T23:09:43Z"
}
],
"page": {
"id": "01KX6GDFW7BZ3S41V8F4182XZK",
"name": "Cartesia",
"updated_at": "2026-10-07T22:23:00Z",
"url": "https://status.cartesia.ai/"
}
}