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Skip to navigationSkip to main content Fenergo’s Trust Center Welcome to Fenergo’s Trust Center, a centralized hub that provides clear and transparent insight into our security, privacy, and compliance practices. It reflects our commitment to safeguarding customer data, meeting regulatory expectations, and maintaining the highest standards of trust across everything we do. trust@fenergo.com Privacy PolicyOpens in new tab Subprocessors Amazon Web Services, Inc. • Purpose: Critical cloud hosting and platform services. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Customer Personal Data. Customers select their AWS region: US, Canada, EU, Singapore, UAE, or Australia. Amazon Web Services (AWS) is a comprehensive, on-demand cloud platform designed to provide flexible and scalable, IT infrastructure such as computing power, storage, and databases over the internet. Elastic International BV • Purpose: Search engine (Elasticsearch Service). Applicable Service(s): Fenergo SaaS - Applicable only when Transaction Monitoring is purchased. Types of Personal Data Processed: Customer Personal Data. EU or US, based on selected AWS region Elasticsearch is a distributed search and analytics engine designed to store, search, and analyze large volumes of data in near real time. Okta Inc. • Purpose: Identity provider as a service (Auth0 Service). Applicable Service(s): Fenergo SaaS - Applicable only when the Fenergo portal is purchased. Types of Personal Data Processed: Customer Personal Data - User authentication profile only. EU, US or Australia based on selected AWS region Okta is a cloud-based identity and access management (IAM) company that helps organizations securely authenticate users and control access to applications and devices (e.g., SSO and MFA). Sinch AB • Purpose: Platform specific email notifications (Mailgun Service). Applicable Service(s): Fenergo SaaS - Applicable where email notifications are in use. Types of Personal Data Processed: Customer Personal Data - Business contact information & content of the email notification. EU or US, based on selected AWS region Sinch AB is a communications platform (CPaaS) that lets businesses send customer notifications via APIs, especially SMS/voice and email from their applications. Atlassian Pty Ltd • Purpose: Customer support ticketing platform (Jira Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email, contact number). Data hosted in multiple locations* (US, Canada, EEA, UK, AU, Brazil, Singapore, South Korea, India, Japan) Jira by Atlassian is a work management and issue-tracking tool teams use to plan, track, and deliver software (and other projects) using workflows, backlogs, and agile boards. Gainsight, Inc. • Purpose: Product experience platform (analytics and adoption). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs). EU Gainsight is a Product Experience (PX) and customer success platform used to capture, analyze, and act on user behavior within software applications. Trustwave Holdings Limited • Purpose: Security monitoring and advanced threat detection. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses). EU - Trustwave employees operate out of Canada, US, EU and UK but the data is stored in the EU. Trustwave focuses on providing managed detection and response (MDR), managed security services (MSS), database security, and email security to organizations around the globe. Microsoft Corporation • Purpose: Security monitoring tool (Sentinel Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses). EU Microsoft Sentinel is a cloud-native SIEM solution that delivers scalable security across multicloud and multiplatform environments. Intercom R&D Unlimited Company • Purpose: Customer facing conversational AI assistant & support ticketing system (Phased replacement for Atlassian (Jira)). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts. EU Intercom is an AI-driven customer service and communication platform that helps businesses support, engage, and onboard customers through a unified suite. Phased replacement for Atlassian (Jira). 1-9 of 9 results Showresults per page All subprocessors Amazon Web Services, Inc. Amazon Web Services (AWS) is a comprehensive, on-demand cloud platform designed to provide flexible and scalable, IT infrastructure such as computing power, storage, and databases over the internet. Purpose: Critical cloud hosting and platform services. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Customer Personal Data. Customers select their AWS region: US, Canada, EU, Singapore, UAE, or Australia. https://www.aws.com Elastic International BV Elasticsearch is a distributed search and analytics engine designed to store, search, and analyze large volumes of data in near real time. Purpose: Search engine (Elasticsearch Service). Applicable Service(s): Fenergo SaaS - Applicable only when Transaction Monitoring is purchased. Types of Personal Data Processed: Customer Personal Data. EU or US, based on selected AWS region https://www.elastic.co/ Okta Inc. Okta is a cloud-based identity and access management (IAM) company that helps organizations securely authenticate users and control access to applications and devices (e.g., SSO and MFA). Purpose: Identity provider as a service (Auth0 Service). Applicable Service(s): Fenergo SaaS - Applicable only when the Fenergo portal is purchased. Types of Personal Data Processed: Customer Personal Data - User authentication profile only. EU, US or Australia based on selected AWS region https://www.okta.com/ Sinch AB Sinch AB is a communications platform (CPaaS) that lets businesses send customer notifications via APIs, especially SMS/voice and email from their applications. Purpose: Platform specific email notifications (Mailgun Service). Applicable Service(s): Fenergo SaaS - Applicable where email notifications are in use. Types of Personal Data Processed: Customer Personal Data - Business contact information & content of the email notification. EU or US, based on selected AWS region https://sinch.com/ Atlassian Pty Ltd Jira by Atlassian is a work management and issue-tracking tool teams use to plan, track, and deliver software (and other projects) using workflows, backlogs, and agile boards. Purpose: Customer support ticketing platform (Jira Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email, contact number). Data hosted in multiple locations* (US, Canada, EEA, UK, AU, Brazil, Singapore, South Korea, India, Japan) https://www.atlassian.com/ Gainsight, Inc. Gainsight is a Product Experience (PX) and customer success platform used to capture, analyze, and act on user behavior within software applications. Purpose: Product experience platform (analytics and adoption). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs). EU https://www.gainsight.com/ Trustwave Holdings Limited Trustwave focuses on providing managed detection and response (MDR), managed security services (MSS), database security, and email security to organizations around the globe. Purpose: Security monitoring and advanced threat detection. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses). EU - Trustwave employees operate out of Canada, US, EU and UK but the data is stored in the EU. https://www.levelblue.com/ Microsoft Corporation Microsoft Sentinel is a cloud-native SIEM solution that delivers scalable security across multicloud and multiplatform environments. Purpose: Security monitoring tool (Sentinel Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses). EU https://www.microsoft.com Intercom R&D Unlimited Company Intercom is an AI-driven customer service and communication platform that helps businesses support, engage, and onboard customers through a unified suite. Phased replacement for Atlassian (Jira). Purpose: Customer facing conversational AI assistant & support ticketing system (Phased replacement for Atlassian (Jira)). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts. EU https://www.intercom.com/