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Skip to navigationSkip to main content boost.ai: Conversations you can trust We deliver on what we promise our Customers We specialise in regulated industries, safety & security We enable customers to always have hybrid control We have the platform to empower existing teams security@boost.ai Privacy PolicyOpens in new tab Security and compliance is a key part of who we are and what we deliver. Our goal has always been to make the best solution for enterprises and to do that you also have to be best in class on security and compliance. Boost.ai’s conversational AI includes robust and adjustable security and privacy protection mechanisms. Note that the Trust Center is updated continuously as we extend the scope of our services and compliance frameworks. You can subscribe for updates. Compliance ISO 27001:2022 ISO 27701:2019 SOC 2 GDPR O OWASP EU AI ACT ISAE 3402 FSQS HIPAA Resources View all Attestations and Reports ISAE 3402-II - 2025 - Assurance Report View 8 more Security & privacy Privacy and security features of the boost.ai AI Agent Technical and organizational measures - boost.ai Customer Data Usage Policy Assessment for the use of Presis Sub-processor assessments Assessment of the use of AWS for cloud hosting Assessment of the use of ElevenLabs for the voice offering Assessment of the use of LiveKit for the Voice offering Assessment of the use of Microsoft for Generative AI, TTS and STT services View 4 more US relevant only Assessment of the use of AWS for Cloud hosting Services-USA.pdf Other Accessibility features of the boost.ai chat panel Legal and contractual documents Enterprise Service Level Agreement Enterprise Service Level Agreement (NAM) Regulatory compliance Boost.ai: Overview of support for DORA compliance. Assessment on the EU AI Act Sustainability Other resources Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 145 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 60 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 65 more Product security controls Internal security procedures Continuity and disaster recovery plans tested Cybersecurity insurance maintained Configuration management system established View 34 more Internal security procedures controls Data and privacy Customer data deleted upon leaving Data classification policy established Asset disposal procedures utilized View 30 more Data and privacy controls Subprocessors View all Amazon Web Services EMEA SARL • Cloud and hosting provider EU/EEA or US For EU/EEA customers including the UK, the processing location is Ireland with back up in Germany. For US customers contracting with Boost.ai, Inc location of processing is US. Microsoft Ireland Operations, Ltd • Provision of generative AI services, Speech-to-Text, Text-to-Speech and other voice features, to the extent elected by the customer, and backup of data. EU/EEA or US For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. OpenAI Ireland Limited • Provision of generative AI services and voice-to-voice for voice agents. EU/EEA or US This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. Adobe Systems Software Ireland Limited • Use of PDFs for knowledge sync. Ireland This sub-processor is only applicable for customer's that use PDF for knowledge sync. Updates View all Compliance Publication of updated version of our AI Act Assessment Published July 24, 2026 In light of the 2 August 2026 AI Act implementation date approaching, the EU Digital Omnibus on AI and new guidelines from the EU regarding AI Act Article 50 transparency requirements, we have updated our AI Act Assessment to reflect these new developments. The AI Act Assessment can be requested by customers and partners through the Trust Center. Privacy AWS location is now set to EU/EEA Published July 24, 2026 The processing location for Amazon Web Services (AWS) has been updated to the EU/EEA region in general. Privacy New optional sub-processor: Soniox Published July 24, 2026 Soniox has been added to the sub-processor list as a new optional STT and TTS sub-processor for customers who use the boost.ai voice gateway. General Introducing Trust Center Updates Published October 1, 2025 We are introducing the Trust Center Updates feature, enabling us to share important news about our security, privacy, and trust practices. Subscribe to stay informed as we increase transparency and provide more direct ways to communicate with you.