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Riverbed Subprocessors
Last updated September 18, 2026
Riverbed Technology LLC (or one of its affiliates listed below) (“Riverbed”) engages certain infrastructure subprocessors, platform
subprocessors and customer success subprocessors to provide product and services offerings to its customers. The applicability of
the subprocessors below depends on one or more of the following: data center region, the offering purchased, and the offering-specific
features that a customer enables and/or opts to use.
Contents
Third Parties ................................................................................................................................................................... 1
Aternity EUEM............................................................................................................................................................ 1
Aternity Mobile ........................................................................................................................................................... 2
Aternity UJI................................................................................................................................................................. 3
NPM+ ......................................................................................................................................................................... 3
Riverbed APM+ (f/k/a Riverbed APM) ........................................................................................................................ 3
Riverbed Data Express .............................................................................................................................................. 4
Riverbed IQ (f/k/a Riverbed IQ Ops) .......................................................................................................................... 4
SteelHead SaaS (f/k/a SaaS Accelerator) .................................................................................................................. 4
Support Services ........................................................................................................................................................ 4
Riverbed Affiliates ........................................................................................................................................................... 5
Notification of Subprocessor Updates............................................................................................................................. 5
Non-Riverbed Technology .............................................................................................................................................. 5
FAQ ................................................................................................................................................................................ 5
Third Parties
Aternity EUEM
Subprocessor Processing Description Processing Additional Details
Location
Amazon Web Services, Cloud hosting and infrastructure United States Customers may select an AWS data
Inc. provider Australia center region from the options at left.
Canada
Germany
Sweden
Singapore
UK*
Kingdom of
Saudi Arabia**
Amazon Web Services, Generative AI model inference See Additional This applies where a customer enables
Inc. services Details use of the AI features; customer’s data
may be processed in the regions specified
here The new data processing regions will
correspond to the customer’s underlying
AWS data center region selection as
shown in the linked table. Not available for
customers in the Kingdom of Saudi Arabia.
Riverbed Subprocessors List, version 09182026
Databricks, Inc. Product data pipeline and analytics See Additional Maps to a customer’s underlying data
services Details center region selection unless customer
has selected Sweden or the Kingdom of
Saudi Arabia. If customer has selected
Sweden or the Kingdom of Saudi Arabia,
Databricks is not used.
Microsoft Corporation Cloud hosting and infrastructure United States Applies only if a customer enables one or
provider Australia more of Aternity’s optional features that
Canada leverage Microsoft Azure services, such
Germany as the Intelligent Service Desk capabilities
UK or Self Service capabilities. The region will
map to the customer’s existing data center
region if listed at left; if customer’s data center
region is not listed, then customers may select
an Azure data center region from the options
at left. .
Salesforce, Inc. (as In-product help functionality United States The type of personal data processed by
successor to Zoomin Salesforce is limited solely to public IP
Software, Inc.) addresses.
WalkMe, Inc. In-product contextual guidance and United States The type of personal data processed by
workflow support functionality WalkMe is limited solely to public IP
addresses.
*Available to select UK government customers only.
**Data is stored on equipment in the Kingdom of Saudi Arabia in an AWS colocation facility operated by Etihad Etisalat Company
(Mobily).
Aternity Mobile
Subprocessor Processing Description Processing Additional Details
Location
Amazon Web Cloud hosting and infrastructure United States If customer has Aternity EUEM, maps to
Services, Inc. provider Australia a customer’s underlying AWS data
Canada center region selection for Aternity
Germany EUEM if listed at left.
Sweden
Singapore Otherwise, customer may select an AWS
UK* data center region from the options at
Ireland** left.
Databricks, Inc. Product data pipeline and See Additional Details Maps to a customer’s underlying data
analytics services center region selection unless customer
has selected Sweden or Ireland. If
customer has selected Sweden or
Ireland, Databricks is not used.
Microsoft Corporation Cloud hosting and infrastructure United States Applies only if a customer enables one
provider Australia or more of Aternity’s optional features
Canada that leverage Microsoft Azure services,
Germany such as the Intelligent Service Desk
UK capabilities or Self Service capabilities.
The region will map to the customer’s
existing data center region if listed at left;
if customer’s data center region is not
listed, then customers may select an
Azure data center region from the
options at left. Not available for
customers in the Ireland data center
region.
Salesforce, Inc. (as In-product help functionality United States The type of personal data processed by
successor to Zoomin Salesforce is limited solely to public IP
Software, Inc.) addresses. Not available for customers in
the Ireland data center region.
WalkMe, Inc. In-product contextual guidance United States The type of personal data processed by
and workflow support functionality WalkMe is limited solely to public IP
addresses. Not available for customers
in the Ireland data center region.
*Available to select UK government customers only.
**Only available to existing Aternity Mobile customers already deployed in Ireland instance. For customers in the Ireland instance,
no other subprocessors are used.
Riverbed Subprocessors List, version 09182026
Aternity UJI
Subprocessor Processing Description Processing Location
Amazon Web Services, Inc. Cloud hosting and infrastructure provider United States
Australia
Germany
UK
Blue Triangle Technologies, Inc. Online customer journey analytics platform United States
Google LLC Cloud hosting and infrastructure provider United States
Germany
Snowflake Computing Database PaaS United States
Germany
NPM+
Subprocessor Processing Description Processing Additional Details
Location
Amazon Web Services, Inc. Cloud hosting and infrastructure United States Customers may select an AWS data
provider Australia center region from the options at left.
Canada
Germany
Singapore
UK*
Clickhouse, Inc. Cloud database United States Maps to a customer’s underlying AWS
Australia data center region selection to the extent
Germany customer has chosen one of the options
Singapore at left. For customers in the Canada
UK* data center region, data is processed in
the United States.
Databricks, Inc. Product data pipeline and See Additional Maps to a customer’s underlying AWS
analytics services Details data center region selection.
Microsoft Corporation Cloud hosting and infrastructure United States Applies only if a customer enables use of
provider Australia IQ analytics for NPM+ data. Customers
Canada may select an Azure data center region
Germany from the options at left.
UK
Salesforce, Inc. (as In-product help functionality United States The type of personal data processed by
successor to Zoomin Salesforce is limited solely to public IP
Software, Inc.) addresses.
WalkMe, Inc. In-product contextual guidance United States The type of personal data processed by
and workflow support WalkMe is limited solely to public IP
functionality addresses.
*Available to select UK government customers only
Riverbed APM+ (f/k/a Riverbed APM)
Subprocessor Processing Description Processing Additional Details
Location
Amazon Web Cloud hosting and infrastructure United States Customers may select an AWS data
Services, Inc. provider Australia center region from the options at left.
Canada
Germany
Sweden
Singapore
UK*
*Available to select UK government customers only
Riverbed Subprocessors List, version 09182026
Riverbed Data Express
Subprocessor Processing Description Processing Location
Oracle America, Inc. Cloud hosting and infrastructure provider United States
Riverbed IQ (f/k/a Riverbed IQ Ops)
Subprocessor Processing Description Processing Additional Details
Location
Amazon Web Cloud hosting and infrastructure United States Maps to a customer’s underlying AWS
Services, Inc. provider Australia data center region selection.
Canada
Germany
Singapore
Sweden
UK
Amazon Web Generative AI model inference See Additional This applies where a customer enables use
Services, Inc. services Details of the AI features; customer’s data may be
processed in the regions specified here.
The new data processing regions will
correspond to the customer’s underlying
AWS data center region selection as
shown in the linked table. Not available for
customers in the Kingdom of Saudi Arabia.
Microsoft Cloud hosting and infrastructure United States Applies only if a customer enables use of
Corporation provider Australia IQ analytics
Canada
Germany UK
SteelHead SaaS (f/k/a SaaS Accelerator)
Subprocessor Processing Description Processing Location Additional Details
Amazon Web Cloud hosting and United States Customers may select an AWS data center
Services, Inc. infrastructure provider Australia region from the options at left in which the
Germany infrastructure for SteelHead SaaS Manager
Singapore (i.e., control and management console) is
hosted.
Microsoft Infrastructure for SaaS United States Where a customer’s third-party SaaS
Corporation Accelerator’s accelerator Australia application is hosted dictates the Azure
service clusters Amsterdam data center region in which the
Brazil infrastructure for SteelHead SaaS’s
Canada accelerator service clusters is hosted.
India
Japan
Singapore
South Korea
United Arab Emirates
United Kingdom
Riverbed Subprocessors List, version 09182026
Support Services
Subprocessor Processing Description Processing Additional Details
Location
inContact, Inc. (d/b/a Support case routing platform United States The type of personal data processed by
NICE inContact) NICE inContact is limited to technical
support contact data.
Salesforce, inc. Customer account and support United States The type of personal data processed by
administration platform SFDC is limited to that incidentally included in
support data.
Riverbed Affiliates
Depending on a customer’s geographic location and/or the nature of the offering being provided, Riverbed may also engage one or
more of the following affiliates as subprocessors to provide technical and operational support.
• Riverbed Technology Pvt Ltd. – India
• Riverbed Technology Labs SRL – Romania
• Riverbed Technology Pte. Ltd. – Singapore
• Aternity Information Systems Ltd. – Israel
Notification of Subprocessor Updates
Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of
Subprocessor updates by emailing contracts@riverbed.com with the subject: “Request to Subscribe to Subprocessor Notifications.”
Non-Riverbed Technology
Please note that certain Riverbed offerings may be integrated with third-party technology not provided by Riverbed. Such integrations
are optional (at customer’s election) and subject to the third-party’s terms, including without limitation the list of applicable
subprocessors (if any), accompanying such third-party technology.
FAQ
For additional information about recent changes to this page, please see our FAQ.
Riverbed Subprocessors List, version 09182026