Snapshot 70038
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-09T08:36:26Z",
"id": "01M4FWWXG4WW6267HHM1GAATNM",
"impact": "major",
"incident_updates": [
{
"body": "Chat history access has been restored and the system is operating normally.",
"created_at": "2026-10-09T10:51:07Z",
"display_at": "2026-10-09T10:50:00Z",
"id": "01M4G4KH614BCHVWR6VSBN7R2T",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "resolved",
"updated_at": "2026-10-09T10:51:33Z"
},
{
"body": "Chat histories currently unavailable in EU. We're working to restore them as quickly as possible.",
"created_at": "2026-10-09T10:01:06Z",
"display_at": "2026-10-09T10:01:05Z",
"id": "01M4G1QXN6GV0K61YC3BHSNS3Z",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "monitoring",
"updated_at": "2026-10-09T10:01:06Z"
},
{
"body": "We mitigated the increased increased latency and error rate in the EU region and are now monitoring the system. Agent chat histories are currently unavailable.",
"created_at": "2026-10-09T09:41:48Z",
"display_at": "2026-10-09T09:41:48Z",
"id": "01M4G0MKMN40M9A43S59QJKT6Y",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "monitoring",
"updated_at": "2026-10-09T09:41:48Z"
},
{
"body": "We identified the cause of increased slowness and error rates (including failing to log in) in the EU region and are actively working to mitigate it.",
"created_at": "2026-10-09T09:35:59Z",
"display_at": "2026-10-09T09:35:59Z",
"id": "01M4G09Y2CSWCW53FWKBMJ0F8F",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "identified",
"updated_at": "2026-10-09T09:35:59Z"
},
{
"body": "We identified the cause of the increased error rate in the eu region and are actively mitigating it.\n\nAs an effect of this chat history is temporarily not visible in the app.",
"created_at": "2026-10-09T09:31:32Z",
"display_at": "2026-10-09T09:31:32Z",
"id": "01M4G01SZJD4JCF11W0TYMWRAT",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "identified",
"updated_at": "2026-10-09T09:31:32Z"
},
{
"body": "We mitigated the increased increased error rate and are monitoring the system.",
"created_at": "2026-10-09T09:15:26Z",
"display_at": "2026-10-09T09:15:26Z",
"id": "01M4FZ4A9HY7X1WNPRY1KPKTM3",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "monitoring",
"updated_at": "2026-10-09T09:15:26Z"
},
{
"body": "We identified the cause of the increased increased error rate in the eu region and are actively mitigating it.\n\nAs an effect of this chat history is temporarily not visible in the app.",
"created_at": "2026-10-09T08:58:52Z",
"display_at": "2026-10-09T08:58:52Z",
"id": "01M4FY5ZE6QE7GY5MVZJSTH83D",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "identified",
"updated_at": "2026-10-09T08:58:52Z"
},
{
"body": "We are investigating reported slowness for some customers on the EU instance. ",
"created_at": "2026-10-09T08:36:26Z",
"display_at": "2026-10-09T08:36:26Z",
"id": "01M4FWWXG4EARQM5JKHX1B7H72",
"incident_id": "01M4FWWXG4WW6267HHM1GAATNM",
"status": "investigating",
"updated_at": "2026-10-09T08:36:26Z"
}
],
"name": "Increased error rate in EU region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-10-09T10:50:00Z",
"status": "resolved",
"updated_at": "2026-10-09T10:51:07Z"
},
{
"created_at": "2026-09-29T14:24:22Z",
"id": "01M3PRTSQWZVW388V7WG77FVKH",
"impact": "minor",
"incident_updates": [
{
"body": "Between 12:05 and 15:40 CET on September 29, users may have experienced an increase in failed document processing in the EU Region. The issue has been resolved and the service is operating normally.",
"created_at": "2026-09-29T14:24:22Z",
"display_at": "2026-09-29T13:40:00Z",
"id": "01M3PRTSQWHF7NPCCS1722PQT8",
"incident_id": "01M3PRTSQWZVW388V7WG77FVKH",
"status": "resolved",
"updated_at": "2026-09-29T14:24:22Z"
},
{
"body": "We are investigating an increase in failed document processing in the EU Region",
"created_at": "2026-09-29T14:24:22Z",
"display_at": "2026-09-29T10:05:00Z",
"id": "01M3PRTSQWHM59EWR1ZE3KQ7EB",
"incident_id": "01M3PRTSQWZVW388V7WG77FVKH",
"status": "investigating",
"updated_at": "2026-09-29T14:24:22Z"
}
],
"name": "Increase in failed document processing in the EU Region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-29T13:40:00Z",
"status": "resolved",
"updated_at": "2026-09-29T14:24:22Z"
},
{
"created_at": "2026-09-25T07:52:28Z",
"id": "01M3BRTB00HT02PTMEYTP0YAC4",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-25T11:21:44Z",
"display_at": "2026-09-25T11:21:44Z",
"id": "01M3C4SGAXTP7HBA5KVR0BHWZD",
"incident_id": "01M3BRTB00HT02PTMEYTP0YAC4",
"status": "resolved",
"updated_at": "2026-09-25T11:21:44Z"
},
{
"body": "Tabular review templates available again.",
"created_at": "2026-09-25T10:34:34Z",
"display_at": "2026-09-25T10:34:34Z",
"id": "01M3C23539P3STKE99PVR5M6YD",
"incident_id": "01M3BRTB00HT02PTMEYTP0YAC4",
"status": "monitoring",
"updated_at": "2026-09-25T10:35:15Z"
},
{
"body": "We are working to restore access.",
"created_at": "2026-09-25T07:52:28Z",
"display_at": "2026-09-25T07:52:28Z",
"id": "01M3BRTB007M88N2EDHRFE8DHQ",
"incident_id": "01M3BRTB00HT02PTMEYTP0YAC4",
"status": "identified",
"updated_at": "2026-09-25T08:28:40Z"
}
],
"name": "Tabular Review templates unavailable",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-25T11:21:44Z",
"status": "resolved",
"updated_at": "2026-09-25T11:21:44Z"
},
{
"created_at": "2026-09-22T02:18:09Z",
"id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"impact": "major",
"incident_updates": [
{
"body": "Access to the AP instance has been restored. We have resolved the issue and will continue to review the incident.",
"created_at": "2026-09-22T03:38:47Z",
"display_at": "2026-09-22T03:38:47Z",
"id": "01M33K3NVFXMAY3YVJGQS86QSW",
"incident_id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"status": "resolved",
"updated_at": "2026-09-22T03:38:47Z"
},
{
"body": "We are continuing to investigate reports that some customers are unable to log in to the AP instance. Our engineering team is working to restore access.",
"created_at": "2026-09-22T03:36:52Z",
"display_at": "2026-09-22T03:36:52Z",
"id": "01M33K05V87XYTV0C5S7SM532Z",
"incident_id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"status": "investigating",
"updated_at": "2026-09-22T03:36:52Z"
},
{
"body": "Access to the AP instance has been restored. We have resolved the issue and will continue to review the incident.",
"created_at": "2026-09-22T03:18:28Z",
"display_at": "2026-09-22T03:18:28Z",
"id": "01M33HYFPDKZ1B1M2PGJF6K1R7",
"incident_id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"status": "resolved",
"updated_at": "2026-09-22T03:18:28Z"
},
{
"body": "We've identified the root cause and are working to mitigate it",
"created_at": "2026-09-22T03:12:06Z",
"display_at": "2026-09-22T03:12:06Z",
"id": "01M33HJTH5GS1ZJQVBBZTY3JJ5",
"incident_id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"status": "identified",
"updated_at": "2026-09-22T03:12:06Z"
},
{
"body": "We are investigating an issue preventing some customers from logging in to the AP instance. Our engineering team is working to restore access.",
"created_at": "2026-09-22T02:18:09Z",
"display_at": "2026-09-22T02:18:09Z",
"id": "01M33EG0RY875CAJXF3K2T7PXF",
"incident_id": "01M33EG0RY6ZQYCWHF17DX0SX4",
"status": "investigating",
"updated_at": "2026-09-22T02:18:09Z"
}
],
"name": "Unavailability for some tenants on AP",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-22T03:18:28Z",
"status": "resolved",
"updated_at": "2026-09-22T03:38:47Z"
},
{
"created_at": "2026-09-21T15:44:44Z",
"id": "01M32A87903HTVECWPK4R2RMSV",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-21T16:29:02Z",
"display_at": "2026-09-21T16:29:02Z",
"id": "01M32CSAV4J9Y7EY6D6GTJPSWE",
"incident_id": "01M32A87903HTVECWPK4R2RMSV",
"status": "resolved",
"updated_at": "2026-09-21T16:29:02Z"
},
{
"body": "We mitigated the increased increased error rate in the XX Region and are monitoring the system.",
"created_at": "2026-09-21T15:56:16Z",
"display_at": "2026-09-21T15:56:16Z",
"id": "01M32AXAFFQN90471P09Z3BZZ7",
"incident_id": "01M32A87903HTVECWPK4R2RMSV",
"status": "monitoring",
"updated_at": "2026-09-21T15:56:16Z"
},
{
"body": "We are investigating an increased error rate and latency in the US Region. Customers on dedicated storage are not affected.",
"created_at": "2026-09-21T15:44:44Z",
"display_at": "2026-09-21T15:44:44Z",
"id": "01M32A87906771NYEHXK7C8KRF",
"incident_id": "01M32A87903HTVECWPK4R2RMSV",
"status": "investigating",
"updated_at": "2026-09-21T15:44:44Z"
}
],
"name": "Increased Latency and Errors in US region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-21T16:29:02Z",
"status": "resolved",
"updated_at": "2026-09-21T16:29:02Z"
},
{
"created_at": "2026-09-16T01:58:25Z",
"id": "01M2KYZKCPJS35YZEZ2G5PAX58",
"impact": "major",
"incident_updates": [
{
"body": "We mitigate the issue and the service is operating normally.",
"created_at": "2026-09-16T05:31:02Z",
"display_at": "2026-09-16T05:31:02Z",
"id": "01M2MB4X8AX0SHS5EJS0590R7W",
"incident_id": "01M2KYZKCPJS35YZEZ2G5PAX58",
"status": "resolved",
"updated_at": "2026-09-16T05:31:02Z"
},
{
"body": "We continue to work to resolve the issue. We have identified a path to resolution and are carrying out the steps needed to restore service.",
"created_at": "2026-09-16T05:11:12Z",
"display_at": "2026-09-16T05:11:12Z",
"id": "01M2MA0K4STRKZWXSW601J8MVY",
"incident_id": "01M2KYZKCPJS35YZEZ2G5PAX58",
"status": "identified",
"updated_at": "2026-09-16T05:11:12Z"
},
{
"body": "We identified the cause of the increased increased error rate with Agent responses in the AU Region and are actively working to resolve the issue. ",
"created_at": "2026-09-16T03:28:12Z",
"display_at": "2026-09-16T03:28:12Z",
"id": "01M2M43ZTMMAXV7ZQDJGSQ99F8",
"incident_id": "01M2KYZKCPJS35YZEZ2G5PAX58",
"status": "identified",
"updated_at": "2026-09-16T03:28:12Z"
},
{
"body": "Customers using the AU instance may be unable to send messages or receive agent responses. We are investigating and working to restore service.",
"created_at": "2026-09-16T01:58:25Z",
"display_at": "2026-09-16T01:58:25Z",
"id": "01M2KYZKCPT12PGHSYJBJAWHRT",
"incident_id": "01M2KYZKCPJS35YZEZ2G5PAX58",
"status": "investigating",
"updated_at": "2026-09-16T01:58:25Z"
}
],
"name": "Elevated agent error rate in the AU Region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-16T05:31:02Z",
"status": "resolved",
"updated_at": "2026-09-16T05:31:02Z"
},
{
"created_at": "2026-09-15T21:51:31Z",
"id": "01M2KGVG9EZMFVZJWQV6ZDT82H",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-16T04:42:49Z",
"display_at": "2026-09-16T04:42:49Z",
"id": "01M2M8CKD471KJB8E7ESG99ZW7",
"incident_id": "01M2KGVG9EZMFVZJWQV6ZDT82H",
"status": "resolved",
"updated_at": "2026-09-16T04:42:49Z"
},
{
"body": "The add-ins are listed on Microsoft's marketplace again, and we are monitoring for any remaining availability issues.",
"created_at": "2026-09-16T01:23:53Z",
"display_at": "2026-09-16T01:23:53Z",
"id": "01M2KX0BWF2XVCX1QGAEY2DVN0",
"incident_id": "01M2KGVG9EZMFVZJWQV6ZDT82H",
"status": "monitoring",
"updated_at": "2026-09-16T01:23:53Z"
},
{
"body": "We identified the cause of the issue impacting availability of our Word and Outlook add-ins for some users and are actively working with Microsoft to have them listed again.",
"created_at": "2026-09-16T00:29:26Z",
"display_at": "2026-09-16T00:29:26Z",
"id": "01M2KSWMPPDPFF73Y0KF79TRBZ",
"incident_id": "01M2KGVG9EZMFVZJWQV6ZDT82H",
"status": "identified",
"updated_at": "2026-09-16T00:29:26Z"
},
{
"body": "We’ve identified an issue affecting the availability of our Word and Outlook add-ins for some users",
"created_at": "2026-09-15T21:51:31Z",
"display_at": "2026-09-15T21:51:31Z",
"id": "01M2KGVG9E2CXMB0Q05GNHJQ8Y",
"incident_id": "01M2KGVG9EZMFVZJWQV6ZDT82H",
"status": "identified",
"updated_at": "2026-09-15T22:40:46Z"
}
],
"name": "Outlook \u0026 Word add-in unavailable for some users",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-16T04:42:49Z",
"status": "resolved",
"updated_at": "2026-09-16T04:42:49Z"
},
{
"created_at": "2026-09-14T07:43:53Z",
"id": "01M2FDYQK1BETQDXWCBEFPRAKK",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-14T08:58:49Z",
"display_at": "2026-09-14T08:58:49Z",
"id": "01M2FJ7XS7F1YQADCH71S3D0CW",
"incident_id": "01M2FDYQK1BETQDXWCBEFPRAKK",
"status": "resolved",
"updated_at": "2026-09-14T08:58:49Z"
},
{
"body": "We identified the cause and are working on a remediation. This affects invitations and other functionality that relies on email delivery.",
"created_at": "2026-09-14T07:43:53Z",
"display_at": "2026-09-14T07:43:53Z",
"id": "01M2FDYQK1KFNDYH739G0KCZ82",
"incident_id": "01M2FDYQK1BETQDXWCBEFPRAKK",
"status": "identified",
"updated_at": "2026-09-14T07:43:53Z"
}
],
"name": "Email delivery unavailable",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-14T08:58:49Z",
"status": "resolved",
"updated_at": "2026-09-14T08:58:49Z"
},
{
"created_at": "2026-09-13T19:19:51Z",
"id": "01M2E3CB0ZVX5J6REZWM5RXN9N",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-13T21:06:32Z",
"display_at": "2026-09-13T21:06:32Z",
"id": "01M2E9FP5W28W96F83XTAKGZMB",
"incident_id": "01M2E3CB0ZVX5J6REZWM5RXN9N",
"status": "resolved",
"updated_at": "2026-09-13T21:06:32Z"
},
{
"body": "We mitigated the increased increased error rate in the EU Region and are monitoring the system.",
"created_at": "2026-09-13T19:59:16Z",
"display_at": "2026-09-13T19:59:16Z",
"id": "01M2E5MH86DAE3T37N0G25MM2A",
"incident_id": "01M2E3CB0ZVX5J6REZWM5RXN9N",
"status": "monitoring",
"updated_at": "2026-09-13T19:59:16Z"
},
{
"body": "We are investigating an increased error rate for tabular review runs in the EU region.",
"created_at": "2026-09-13T19:19:51Z",
"display_at": "2026-09-13T19:19:51Z",
"id": "01M2E3CB0ZWA3AR1RJHAA7ARQ8",
"incident_id": "01M2E3CB0ZVX5J6REZWM5RXN9N",
"status": "investigating",
"updated_at": "2026-09-13T19:19:51Z"
}
],
"name": "Decreased performance of tabular review",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-13T21:06:32Z",
"status": "resolved",
"updated_at": "2026-09-13T21:06:32Z"
},
{
"created_at": "2026-09-04T06:47:23Z",
"id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-09-04T09:19:52Z",
"display_at": "2026-09-04T09:19:52Z",
"id": "01M1NVF9KX2T52VE9YMXCYW7SE",
"incident_id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"status": "resolved",
"updated_at": "2026-09-04T09:19:52Z"
},
{
"body": "We continue to investigate increased latency and errors affecting the AP instance. We are working with our cloud provider and testing mitigation options for connectivity to services in Australia East. Some users may continue to experience slow or failed logins and slow page loads.",
"created_at": "2026-09-04T08:35:13Z",
"display_at": "2026-09-04T08:35:13Z",
"id": "01M1NRXH2DK1X8XAR23BBV27SR",
"incident_id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"status": "identified",
"updated_at": "2026-09-04T08:35:13Z"
},
{
"body": "We are continuing to investigate increased latency and errors affecting the AP instance. Our team is working with our cloud provider and exploring mitigation options. Some users may continue to experience slow or failed logins and slow page loads.",
"created_at": "2026-09-04T07:32:01Z",
"display_at": "2026-09-04T07:32:01Z",
"id": "01M1NN9SFP8ABJD827QVNS5T89",
"incident_id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"status": "identified",
"updated_at": "2026-09-04T07:32:01Z"
},
{
"body": "We identified the cause of the increased latency in the AP Region and are actively mitigating it.",
"created_at": "2026-09-04T06:52:04Z",
"display_at": "2026-09-04T06:52:04Z",
"id": "01M1NK0NBAY8VMCETFHZY4VTHF",
"incident_id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"status": "identified",
"updated_at": "2026-09-04T06:52:04Z"
},
{
"body": "We are investigating an increase in the latency while logging in the AP Region.",
"created_at": "2026-09-04T06:47:23Z",
"display_at": "2026-09-04T06:47:23Z",
"id": "01M1NJR31M9D13M9G32C7V1FJE",
"incident_id": "01M1NJR31M0ZR5NWTHQKMXM6JN",
"status": "investigating",
"updated_at": "2026-09-04T06:47:23Z"
}
],
"name": "Increased Latency and Errors in AP Region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-09-04T09:19:52Z",
"status": "resolved",
"updated_at": "2026-09-04T09:37:31Z"
},
{
"created_at": "2026-08-25T11:04:06Z",
"id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-08-25T11:35:12Z",
"display_at": "2026-08-25T11:35:12Z",
"id": "01M0WB7X2T5NANFZDXFP2NCNJF",
"incident_id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"status": "resolved",
"updated_at": "2026-08-25T11:35:12Z"
},
{
"body": "Incident resolved.",
"created_at": "2026-08-25T11:32:04Z",
"display_at": "2026-08-25T11:32:04Z",
"id": "01M0WB24R5Z8DSZGT6V1JW8F18",
"incident_id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"status": "investigating",
"updated_at": "2026-08-25T11:32:04Z"
},
{
"body": "**Agent service is facing issues across all regions**",
"created_at": "2026-08-25T11:06:57Z",
"display_at": "2026-08-25T11:06:57Z",
"id": "01M0W9M5EPAJRK5FFV97T6NBT4",
"incident_id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"status": "investigating",
"updated_at": "2026-08-25T11:06:57Z"
},
{
"body": "We are investigating an increased error rate in the XX Region.",
"created_at": "2026-08-25T11:05:48Z",
"display_at": "2026-08-25T11:05:48Z",
"id": "01M0W9J2KHWK8360PA1F07G0AC",
"incident_id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"status": "investigating",
"updated_at": "2026-08-25T11:05:48Z"
},
{
"body": "Agent service is facing issues across all regions",
"created_at": "2026-08-25T11:04:06Z",
"display_at": "2026-08-25T11:04:06Z",
"id": "01M0W9EYHZPAMJB211Z9W1AEEF",
"incident_id": "01M0W9EYHZ56D5RCPN0CQ2V1EV",
"status": "investigating",
"updated_at": "2026-08-25T11:04:06Z"
}
],
"name": "Agent service is facing issues across all regions",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-08-25T11:35:12Z",
"status": "resolved",
"updated_at": "2026-08-25T11:35:12Z"
},
{
"created_at": "2026-08-25T03:51:00Z",
"id": "01M0VGNXC3KZNVAR3FZ45810ZK",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-08-25T04:18:31Z",
"display_at": "2026-08-25T04:18:31Z",
"id": "01M0VJ8A4866XTGTWFTXESMNBE",
"incident_id": "01M0VGNXC3KZNVAR3FZ45810ZK",
"status": "resolved",
"updated_at": "2026-08-25T04:18:31Z"
},
{
"body": "We mitigated the increased increased error rate in the AP Region and are monitoring the system.",
"created_at": "2026-08-25T03:53:36Z",
"display_at": "2026-08-25T03:53:36Z",
"id": "01M0VGTP5ZJHG7ENWN6JZKZQQG",
"incident_id": "01M0VGNXC3KZNVAR3FZ45810ZK",
"status": "monitoring",
"updated_at": "2026-08-25T03:53:36Z"
},
{
"body": "We identified the cause of the increased increased error rate in the AP Region and are actively mitigating it.",
"created_at": "2026-08-25T03:53:16Z",
"display_at": "2026-08-25T03:53:16Z",
"id": "01M0VGT2JHRX9WF596KR4W8ESD",
"incident_id": "01M0VGNXC3KZNVAR3FZ45810ZK",
"status": "identified",
"updated_at": "2026-08-25T03:53:16Z"
},
{
"body": "We are investigating an increased error rate in logins in the AP region for certain clients",
"created_at": "2026-08-25T03:51:00Z",
"display_at": "2026-08-25T03:51:00Z",
"id": "01M0VGNXC3KKTJ0HXD5090GB33",
"incident_id": "01M0VGNXC3KZNVAR3FZ45810ZK",
"status": "investigating",
"updated_at": "2026-08-25T03:51:00Z"
}
],
"name": "Login issues",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-08-25T04:18:31Z",
"status": "resolved",
"updated_at": "2026-08-25T04:18:31Z"
},
{
"created_at": "2026-08-12T08:54:46Z",
"id": "01KZTJWSD4ZEADG77WZP2PY7QD",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-08-12T09:00:04Z",
"display_at": "2026-08-12T09:00:04Z",
"id": "01KZTK6FVQH56RXXHHZFFQ43C3",
"incident_id": "01KZTJWSD4ZEADG77WZP2PY7QD",
"status": "resolved",
"updated_at": "2026-08-12T09:00:04Z"
},
{
"body": "EU \u0026 US fully operational",
"created_at": "2026-08-12T08:58:58Z",
"display_at": "2026-08-12T08:58:58Z",
"id": "01KZTK4FNJR0R93PPDZZ3WSJ0B",
"incident_id": "01KZTJWSD4ZEADG77WZP2PY7QD",
"status": "identified",
"updated_at": "2026-08-12T08:58:58Z"
},
{
"body": "We're aware of an issue affecting file uploads and Word Add-ins. Our team is actively working on a fix and we'll post updates here as we have them.",
"created_at": "2026-08-12T08:54:46Z",
"display_at": "2026-08-12T08:54:46Z",
"id": "01KZTJWSD4SKN8MZ549XNWZM5A",
"incident_id": "01KZTJWSD4ZEADG77WZP2PY7QD",
"status": "identified",
"updated_at": "2026-08-12T08:54:46Z"
}
],
"name": "File uploads and Add-ins not working",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-08-12T09:00:04Z",
"status": "resolved",
"updated_at": "2026-08-12T09:00:04Z"
},
{
"created_at": "2026-07-31T13:39:55Z",
"id": "01KYW6E9E6V0ZDZKW4PM8NC2WT",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-07-31T14:03:24Z",
"display_at": "2026-07-31T14:03:24Z",
"id": "01KYW7S9BBV7AXHCYX9YQ91P5G",
"incident_id": "01KYW6E9E6V0ZDZKW4PM8NC2WT",
"status": "resolved",
"updated_at": "2026-07-31T14:03:24Z"
},
{
"body": "We are investigating unavailability of drafting tools for certain customers on the EU instance.",
"created_at": "2026-07-31T13:39:55Z",
"display_at": "2026-07-31T13:39:55Z",
"id": "01KYW6E9E6TDWRYC7KV11N558P",
"incident_id": "01KYW6E9E6V0ZDZKW4PM8NC2WT",
"status": "investigating",
"updated_at": "2026-07-31T13:39:55Z"
}
],
"name": "Drafting tools unavailable",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-07-31T14:03:24Z",
"status": "resolved",
"updated_at": "2026-07-31T14:03:24Z"
},
{
"created_at": "2026-07-16T18:57:04Z",
"id": "01KXP4M7Y4NW957Y691047M327",
"impact": "minor",
"incident_updates": [
{
"body": "Between 16:59 and 18:38 CEST on July 16, 2026, some users were unable to open previous chats from their chat history or access historical workflows. The issue has been resolved and the service is operating normally. We apologize for any disruption and have a number of follow-up actions to ensure that this won't happen again.",
"created_at": "2026-07-16T18:57:04Z",
"display_at": "2026-07-16T16:38:00Z",
"id": "01KXP4M7Y4JAGWJDMMBZ333Y2E",
"incident_id": "01KXP4M7Y4NW957Y691047M327",
"status": "resolved",
"updated_at": "2026-07-16T19:01:50Z"
}
],
"name": "Increased error rate when opening previous chats from chat history",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-07-16T16:38:00Z",
"status": "resolved",
"updated_at": "2026-07-16T18:57:04Z"
},
{
"created_at": "2026-07-08T10:24:09Z",
"id": "01KX0M39FVR0YG57CEDBYVB5T8",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-07-08T10:39:37Z",
"display_at": "2026-07-08T10:39:37Z",
"id": "01KX0MZM6A7604HMSDJ7T2ZF6M",
"incident_id": "01KX0M39FVR0YG57CEDBYVB5T8",
"status": "resolved",
"updated_at": "2026-07-08T10:39:37Z"
},
{
"body": "We are investigating an increase in file processing latencies in the EU Region.",
"created_at": "2026-07-08T10:24:09Z",
"display_at": "2026-07-08T10:24:09Z",
"id": "01KX0M39FVFQ2886XWQE05659H",
"incident_id": "01KX0M39FVR0YG57CEDBYVB5T8",
"status": "investigating",
"updated_at": "2026-07-08T10:24:09Z"
}
],
"name": "Investigating increased file processing latencies in the EU Region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-07-08T10:39:37Z",
"status": "resolved",
"updated_at": "2026-07-08T10:39:37Z"
},
{
"created_at": "2026-06-29T05:02:28Z",
"id": "01KW8W3T28964BB9PF7CB9YMHA",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-29T05:10:21Z",
"display_at": "2026-06-29T05:10:21Z",
"id": "01KW8WJ7HK7TAFC2ZT6QHJB9ZB",
"incident_id": "01KW8W3T28964BB9PF7CB9YMHA",
"status": "resolved",
"updated_at": "2026-06-29T05:10:21Z"
},
{
"body": "We are investigating an increased error rate in file uploads for customers in the AU region.",
"created_at": "2026-06-29T05:02:28Z",
"display_at": "2026-06-29T05:02:28Z",
"id": "01KW8W3T28CVSWDDFF7BE0RJWH",
"incident_id": "01KW8W3T28964BB9PF7CB9YMHA",
"status": "investigating",
"updated_at": "2026-06-29T05:02:28Z"
}
],
"name": "File uploads unavailable",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-29T05:10:21Z",
"status": "resolved",
"updated_at": "2026-06-29T05:10:21Z"
},
{
"created_at": "2026-06-23T15:17:49Z",
"id": "01KVTGY874WJDAA28C78QMKVVZ",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-23T15:27:57Z",
"display_at": "2026-06-23T15:27:57Z",
"id": "01KVTHGST5ZNTGFDSEKVFC9JY4",
"incident_id": "01KVTGY874WJDAA28C78QMKVVZ",
"status": "resolved",
"updated_at": "2026-06-23T15:27:57Z"
},
{
"body": "We identified the cause of the degradation of the agent in the eu region and applying a fix.",
"created_at": "2026-06-23T15:17:49Z",
"display_at": "2026-06-23T15:17:49Z",
"id": "01KVTGY874TRAYW6YZ4Y922QVT",
"incident_id": "01KVTGY874WJDAA28C78QMKVVZ",
"status": "identified",
"updated_at": "2026-06-23T15:17:49Z"
}
],
"name": "Agent in eu region degraded",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-23T15:27:57Z",
"status": "resolved",
"updated_at": "2026-06-23T15:27:57Z"
},
{
"created_at": "2026-06-23T14:23:22Z",
"id": "01KVTDTHBVAXEB0705KTNMTKX1",
"impact": "major",
"incident_updates": [
{
"body": "We identified and fixed the root cause. Functionality is fully restored.",
"created_at": "2026-06-23T14:23:22Z",
"display_at": "2026-06-23T14:15:00Z",
"id": "01KVTDTHBV1BXSRB0FME4J85DT",
"incident_id": "01KVTDTHBVAXEB0705KTNMTKX1",
"status": "resolved",
"updated_at": "2026-06-23T14:23:22Z"
},
{
"body": "We are investigating the Assistant being unavailable across all regions.",
"created_at": "2026-06-23T14:23:22Z",
"display_at": "2026-06-23T13:59:00Z",
"id": "01KVTDTHBV3M18F6GSJNMQZX4Z",
"incident_id": "01KVTDTHBVAXEB0705KTNMTKX1",
"status": "investigating",
"updated_at": "2026-06-23T14:23:22Z"
}
],
"name": "Assistant unavailable",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-23T14:15:00Z",
"status": "resolved",
"updated_at": "2026-06-23T14:23:22Z"
},
{
"created_at": "2026-06-22T03:42:53Z",
"id": "01KVPPS2D57E3YRXFP9MKECNHJ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-22T04:10:25Z",
"display_at": "2026-06-22T03:45:00Z",
"id": "01KVPRBFB89QSCJG9K8YH00314",
"incident_id": "01KVPPS2D57E3YRXFP9MKECNHJ",
"status": "resolved",
"updated_at": "2026-06-22T04:11:52Z"
},
{
"body": "We mitigated the decreased performance in the AP Region and are monitoring the system.",
"created_at": "2026-06-22T03:51:33Z",
"display_at": "2026-06-22T03:38:00Z",
"id": "01KVPQ8XX70FGV3329BK27RZ1G",
"incident_id": "01KVPPS2D57E3YRXFP9MKECNHJ",
"status": "monitoring",
"updated_at": "2026-06-22T04:11:16Z"
},
{
"body": "We identified the cause of the decreased performance in the AP region and are actively mitigating it.",
"created_at": "2026-06-22T03:49:51Z",
"display_at": "2026-06-22T03:29:00Z",
"id": "01KVPQ5T9ERN95TZRH487G6QWQ",
"incident_id": "01KVPPS2D57E3YRXFP9MKECNHJ",
"status": "identified",
"updated_at": "2026-06-22T04:11:03Z"
},
{
"body": "We are investigating decreased performance in the AP shared region.",
"created_at": "2026-06-22T03:42:53Z",
"display_at": "2026-06-22T03:24:00Z",
"id": "01KVPPS2D5FQZT1HX2A4GZ74AT",
"incident_id": "01KVPPS2D57E3YRXFP9MKECNHJ",
"status": "investigating",
"updated_at": "2026-06-22T04:10:53Z"
}
],
"name": "Degraded performance on shared AP instance",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-22T03:45:00Z",
"status": "resolved",
"updated_at": "2026-06-22T04:10:25Z"
},
{
"created_at": "2026-06-18T08:54:21Z",
"id": "01KVCZ0G3PKRV1QXNJKFM6H8GA",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-18T09:40:19Z",
"display_at": "2026-06-18T09:24:00Z",
"id": "01KVD1MNM4DSHWVDQ88D5BNK2N",
"incident_id": "01KVCZ0G3PKRV1QXNJKFM6H8GA",
"status": "resolved",
"updated_at": "2026-06-18T09:41:22Z"
},
{
"body": "We are investigating an increased error rate in the AU Region.",
"created_at": "2026-06-18T08:54:21Z",
"display_at": "2026-06-18T08:54:21Z",
"id": "01KVCZ0G3PC6HV2Z72CBMH1NH1",
"incident_id": "01KVCZ0G3PKRV1QXNJKFM6H8GA",
"status": "investigating",
"updated_at": "2026-06-18T08:54:21Z"
}
],
"name": "Increased error rate in responses from Agent in AU ",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-18T09:24:00Z",
"status": "resolved",
"updated_at": "2026-06-18T09:40:19Z"
},
{
"created_at": "2026-06-17T14:30:26Z",
"id": "01KVAZV59MRXD74CE3642WDMDC",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-17T14:46:45Z",
"display_at": "2026-06-17T14:46:45Z",
"id": "01KVB0S1G3CGGG8MN59KGBSZTK",
"incident_id": "01KVAZV59MRXD74CE3642WDMDC",
"status": "resolved",
"updated_at": "2026-06-17T14:46:45Z"
},
{
"body": "We have mitigated the slowness for the Agent. The Assistant is slowly recovering.",
"created_at": "2026-06-17T14:42:44Z",
"display_at": "2026-06-17T14:42:44Z",
"id": "01KVB0HPFDCDYVX3P6Z2RYMDQF",
"incident_id": "01KVAZV59MRXD74CE3642WDMDC",
"status": "monitoring",
"updated_at": "2026-06-17T14:42:44Z"
},
{
"body": "We are investigating slow Assistant and Agent responses and are working on mitigations.",
"created_at": "2026-06-17T14:30:26Z",
"display_at": "2026-06-17T14:30:26Z",
"id": "01KVAZV59MK8TH0QDHMZMZRTWS",
"incident_id": "01KVAZV59MRXD74CE3642WDMDC",
"status": "identified",
"updated_at": "2026-06-17T14:30:26Z"
}
],
"name": "Agent and Assistant slow responses",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-17T14:46:45Z",
"status": "resolved",
"updated_at": "2026-06-17T14:46:45Z"
},
{
"created_at": "2026-06-17T10:04:38Z",
"id": "01KVAGMFC2XYR8ZGM23WSMVWG4",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the system is operating normally.",
"created_at": "2026-06-17T10:24:16Z",
"display_at": "2026-06-17T10:24:16Z",
"id": "01KVAHRDXXAWP68MGZGGN8BNP4",
"incident_id": "01KVAGMFC2XYR8ZGM23WSMVWG4",
"status": "resolved",
"updated_at": "2026-06-17T10:24:16Z"
},
{
"body": "We mitigated the increased increased error rate and are monitoring the system.",
"created_at": "2026-06-17T10:22:04Z",
"display_at": "2026-06-17T10:22:04Z",
"id": "01KVAHMC9MV2NQBE00DHDS5RA5",
"incident_id": "01KVAGMFC2XYR8ZGM23WSMVWG4",
"status": "monitoring",
"updated_at": "2026-06-17T10:22:04Z"
},
{
"body": "We identified the cause of the increased increased latencies and are working to mitigate the impact",
"created_at": "2026-06-17T10:17:47Z",
"display_at": "2026-06-17T10:17:47Z",
"id": "01KVAHCHQEEPYMXCRNPXYK5XQK",
"incident_id": "01KVAGMFC2XYR8ZGM23WSMVWG4",
"status": "identified",
"updated_at": "2026-06-17T10:17:47Z"
},
{
"body": "We are investigating an increased latency rate in responses from the Agent and Assistant in the US and EU Regions.",
"created_at": "2026-06-17T10:04:38Z",
"display_at": "2026-06-17T10:04:38Z",
"id": "01KVAGMFC2N14HEJR70YRFAHZ4",
"incident_id": "01KVAGMFC2XYR8ZGM23WSMVWG4",
"status": "investigating",
"updated_at": "2026-06-17T10:04:38Z"
}
],
"name": "Increased latency in responses from Agent and Assistant",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-06-17T10:24:16Z",
"status": "resolved",
"updated_at": "2026-06-17T10:24:16Z"
},
{
"created_at": "2026-05-13T11:39:48Z",
"id": "01KRGJ5JPK169TQE0WNTJZ17M7",
"impact": "major",
"incident_updates": [
{
"body": "Between 11:49 and 11:58 CEST on May 13, 2026, some users received errors while trying to access Legora in the EU Region. The issue has been resolved and the service is operating normally. We apologize for any disruption and have a number of follow-up actions to ensure that this won't happen again.",
"created_at": "2026-05-13T11:39:48Z",
"display_at": "2026-05-13T09:49:00Z",
"id": "01KRGJ5JPK25XB6DYZQC8Y24JC",
"incident_id": "01KRGJ5JPK169TQE0WNTJZ17M7",
"status": "resolved",
"updated_at": "2026-05-13T11:39:48Z"
}
],
"name": "Increased error rate while trying to access EU Region",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-05-13T09:49:00Z",
"status": "resolved",
"updated_at": "2026-05-13T11:39:48Z"
},
{
"created_at": "2026-05-06T13:08:04Z",
"id": "01KQYPE5A74WASN0VF99NAMPPM",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the service is operating normally. ",
"created_at": "2026-05-06T13:24:06Z",
"display_at": "2026-05-06T13:24:06Z",
"id": "01KQYQBGVMYX0EBHA8Q7QAP1V5",
"incident_id": "01KQYPE5A74WASN0VF99NAMPPM",
"status": "resolved",
"updated_at": "2026-05-06T13:24:06Z"
},
{
"body": "We identified the issue, are monitoring recovery, and the system is now operating normally. ",
"created_at": "2026-05-06T13:14:04Z",
"display_at": "2026-05-06T13:14:04Z",
"id": "01KQYPS4X2ZKMJ3WGBJ4KHRMVM",
"incident_id": "01KQYPE5A74WASN0VF99NAMPPM",
"status": "monitoring",
"updated_at": "2026-05-06T13:14:04Z"
},
{
"body": "We are investigating an increase in Assistant response latency in the EU Region",
"created_at": "2026-05-06T13:08:04Z",
"display_at": "2026-05-06T13:08:04Z",
"id": "01KQYPE5A7KA1N0QEHSY4KNP9S",
"incident_id": "01KQYPE5A74WASN0VF99NAMPPM",
"status": "investigating",
"updated_at": "2026-05-06T13:15:32Z"
}
],
"name": "Increased latency for Assistant in EU",
"page_id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"resolved_at": "2026-05-06T13:24:06Z",
"status": "resolved",
"updated_at": "2026-05-06T13:24:06Z"
}
],
"page": {
"id": "01KCHC5K6TW6N1T2QQDH95KN9B",
"name": "Legora",
"updated_at": "2026-10-09T10:50:00Z",
"url": "https://status.legora.com/"
}
}