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Learn More about Benny Czarny's Book Cybersecurity Upside Down Learn More We utilize artificial intelligence for site translations, and while we strive for accuracy, they may not always be 100% precise. Your understanding is appreciated. Home/ Legal / Subprocessors OPSWAT Legal Center Terms of Service Third Party EULAEnd of Sale and End of Life Policy for On-Site OPSWAT ProductsMetadefender Kiosk Hardware Replacement Addendum Professional Services Terms and Conditions Professional Services Data Sheet Free Tools Terms of Use OPSWAT Inc. Community Terms of Service For Specific Programs and Services Cybersecurity Assessment Terms of ServiceOPSWAT IN-PERSON EVENT Terms & ConditionsOPSWAT Academy Scholarship Program Terms and Conditions AI Chatbot Terms of Use Privacy Policy OPSWAT Cookies Policy OPSWAT Candidate Privacy Notice CCPA Privacy Notice CCPA Privacy Notice for Employees and Job Candidates Data Processing Agreement (Customers) Subprocessor List GDPR FAQ Product Compliance & Certifications Export Classification Supplier Code of Conduct Statement Against Slavery and Human Trafficking Copyright and Trademarks Patents Subprocessors Last Updated: April 16, 2026 Please see below for a list of third-party subprocessors and affiliates that OPSWAT Inc. (“OPSWAT”) may use to process personal information from OPSWAT’s customers in the course of providing OPSWAT’s products and services. For more information regarding how OPSWAT processes personal information, please review OPSWAT’s Privacy Policy. Subscribe to RSS notifications of changes to this page How to subscribe to RSS notifications: To subscribe to RSS notifications, you’ll need to copy the link to RSS notifications above and paste it into your RSS feed reader of choice to monitor for updates. Third Party Subprocessors Full Company Name Relevant Products/Services Location(s) of Processing Related Processing Activities Salesforce, Inc. Customer Support Professional Services USA Salesforce provides the identity provider function and the platform through which support requests are submitted via My OPSWAT. OPSWAT Customer Support may respond to support requests through Salesforce. Salesforce may also be used for providing remote installation of purchased OPSWAT products/services. Effective April 30, 2026, this subprocessor will be discontinued. SugarCRM, Inc. (including relevant SugarCRM group entities) Customer Support USA SugarCRM provides the platform through which support-related requests and customer communications are managed by OPSWAT. OPSWAT Customer Support may use SugarCRM to review, track, and respond to support-related requests and related communications through SugarCRM. Atlassian, Inc. Customer Support USA Atlassian provides the platform through which OPSWAT Customer Support shares the Customer submitted information via My OPSWAT or Services with the OPSWAT engineering team for investigation. Amazon Web Services, Inc. All OPSWAT products requiring license keys; all OPSWAT cloud services products For licensing: USA For MyOPSWAT: USA For MetaDefender Cloud: USA, Canada, Germany, or Australia (customer's option) For MetaDefender Cloud (Community): USA For My OPSWAT Central Management: USA or Sweden (customer's option) For MetaDefender Cloud Email Security: USA or Germany (customer's option) Amazon provides hosted user management services such as login and registration. Amazon also provides the data centers used to host its cloud services products Microsoft Corporation Customer Support USA Microsoft provides Microsoft Office 365 products, Outlook, Teams, and Power BI, which may be used to collaborate internally and investigate support requests. Coralogix Inc. All OPSWAT products requiring license keys USA Coralogix provides the tools used to monitor logs for our license activation server and our cloud services. Functional Software Inc. d/b/a Sentry.io MetaDefender Cloud USA Sentry.io provides the hosted application where MetaDefender Cloud pushes production logs. WorkRamp, Inc. OPSWAT Academy USA WorkRamp provides the platform for OPSWAT Academy. Twilio Inc. MetaAccess OT USA Twilio is used to send text messages for multi-factor authentication, if such authentication method is selected by customers. Webroot Inc. MetaDefender Cloud USA Webroot is one of the engines OPSWAT uses for processing the IP addresses of our MetaDefender Cloud users for URL/IP reputation. Botpress Inc. Customer Support USA OPSWAT will use Botpress to develop and operate our AI-powered chatbot. The chatbot will be available on the My OPSWAT platform and our case management site, my.opswat.com and opswat.com. It will serve as a resource for customers, providing answers to technical questions about OPSWAT products. NinjaOne, LLC Professional Services USA NinjaOne provides the hosted tool used to manage OPSWAT devices for the purposes of providing managed services as requested by the customer. MongoDB Inc. MetaDefender Cloud USA MongoDB Atlas is a fully managed database solution used to support MetaDefender Cloud product. ClickHouse, Inc. MetaDefender Cloud USA ClickHouse is used to store and process application logs and statistical data generated through the operations for our services of MetaDefender Cloud. Splashtop Inc. Professional Services USA OPSWAT uses the Splashtop utility to remotely connect to a customer's endpoint for the purposes of providing professional services as requested by the customer. Five Rivers IT, Inc. Professional Services USA Five Rivers provides implementation and cybersecurity assessment services for OPSWAT products on behalf of OPSWAT. Wiz Inc. All OPSWAT cloud services products USA Wiz provides tools that secure our cloud products, services, infrastructure and their configurations. OPSWAT Branches and Affiliates The following OPSWAT branches and affiliates provide technical and operational support: OPSWAT Kft. (Hungary) H-8200 Veszprém Zrínyi Miklós utca 3. Hungary OPSWAT Software Vietnam Limited Liability Company (Vietnam) 17th Floor, Sai Gon Giai Phong Newspaper Building 436 – 438 Nguyen Thi Minh Khai Street Ward 5, District 3, Ho Chi Minh City, Vietnam OPSWAT Technologies, SRL. (Romania) 2nd Consiliul Europei Square, 2nd floor United Business Center 0 (UBC 0) 300627 Timișoara, Romania OPSWAT Inc. Taiwan (Branch) 17F, No. 206, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110058, Taiwan (R.O.C.) OPSWAT India Private Limited (India) K-17, Back Side Ground Floor, South Extension Part-2, Delhi, South Delhi, Delhi, India, 110049 OPSWAT Technologies Ltd. (Israel) 4 Totseret HaArets St. B.S.R. City Towers, Building T, 30th Floor, Petah Tikvah 4951735 OPSWAT Japan K.K. 4F, Morishigyo Building, 2-11-6 Kanada-Nishiki cho, Chiyoda-ku, Tokyo OPSWAT ARABIA For Information Technology (Saudi Arabia) 3074 Prince Mohammed Bin Abdulaziz, Olaya Tower, Towe B Level 29, Riyadh 12213, Kingdom of Saudi Arabia Back to Legal Loading...