Snapshot 7320
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 7320,
"data": {
"name": "Amazon Web Services",
"sections": [
"1. Platform Sub-processors"
],
"services": [
"Cloud infrastructure hosting and enablement for CONNECT platform. Includes the following AWS-native security services: AWS GuardDuty – Threat detection and continuous monitoringAWS WAF – Web Application Firewall"
],
"locations": [
"(regions as deployed per customer instance)",
"US",
"UK",
"EU"
],
"data_categories": [
"IP addresses",
"Session and usage telemetry",
"User identifiers and login credentials"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "check-point-software-technologies",
"evidence_id": 7320,
"data": {
"name": "Check Point Software Technologies Ltd (Check Point Infinity)",
"sections": [
"2. Independent Security Sub-processors"
],
"services": [
"Malware and ransomware protection; real-time threat intelligence and network security for CONNECT infrastructure."
],
"locations": [
"US",
"Israel"
],
"data_categories": [
"Endpoint identifiers",
"IP addresses",
"Network traffic data",
"Threat intelligence data"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "gainsight-software",
"evidence_id": 7320,
"data": {
"name": "Gainsight, Inc.",
"sections": [
"3. Sub-processors Used for Providing Support Services"
],
"services": [
"Customer success and product experience software. Used to manage customer health, engagement, and adoption insights for CONNECT."
],
"locations": [
"US"
],
"data_categories": [
"Job titles",
"Product usage and adoption data",
"Usernames and email addresses"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 7320,
"data": {
"name": "Microsoft Azure (Microsoft Corporation)",
"sections": [
"1. Platform Sub-processors"
],
"services": [
"Cloud infrastructure hosting and enablement for CONNECT platform. Includes the following Azure-native security services: Microsoft Defender SmartScreen – Security monitoring, phishing and malware detection Azure Defender for Cloud – Cloud security posture management and advanced threat protection Azure Front Door – CDN, global load balancing and security (WAF, DDoS protection)"
],
"locations": [
"US, UK, EU (regions as deployed per customer instance)"
],
"data_categories": [
"IP addresses",
"Session and usage telemetry",
"User identifiers and login credentials"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "okta",
"evidence_id": 7320,
"data": {
"name": "Okta, Inc. (Auth0)",
"sections": [
"1. Platform Sub-processors"
],
"services": [
"Identity and access management, user authentication, and single sign-on (SSO) services for CONNECT platform users."
],
"locations": [
"US",
"Canada",
"India",
"EU",
"Australia",
"Japan"
],
"data_categories": [
"Authentication tokens",
"Email addresses",
"IP addresses",
"Login credentials",
"User identifiers"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "pendo",
"evidence_id": 7320,
"data": {
"name": "Pendo.io, Inc.",
"sections": [
"3. Sub-processors Used for Providing Support Services"
],
"services": [
"Product experience and digital adoption solutions. Provides in-app guidance, user analytics, and product usage insights for CONNECT."
],
"locations": [
"US"
],
"data_categories": [
"Email addresses",
"Feature adoption data",
"IP addresses",
"Product interaction and usage data",
"User identifiers"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7320,
"data": {
"name": "Poka Inc.",
"sections": [
"4. Connected Worker Sub-processor"
],
"services": [
"Service partner providing AVEVA Teamwork – connected worker platform for industrial workforce digital transformation, knowledge sharing, and operational procedures."
],
"locations": [
"Canada"
],
"data_categories": [
"Content contributions and interactions",
"Email addresses",
"Job roles and skills data",
"Training and certification records",
"Worker/user names and identifiers"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 7320,
"data": {
"name": "Salesforce, Inc.",
"sections": [
"3. Sub-processors Used for Providing Support Services"
],
"services": [
"Customer relationship management (CRM) and customer service case management for CONNECT support operations."
],
"locations": [
"US"
],
"data_categories": [
"Customer contact names",
"Email addresses and phone numbers",
"Job titles"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "servicenow",
"evidence_id": 7320,
"data": {
"name": "ServiceNow, Inc.",
"sections": [
"3. Sub-processors Used for Providing Support Services"
],
"services": [
"IT service management and ticketing system for CONNECT customer service support requests."
],
"locations": [
"US"
],
"data_categories": [
"Customer contact names",
"Email addresses",
"Issue descriptions",
"Support ticket details"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "trend-micro-us",
"evidence_id": 7320,
"data": {
"name": "Trend Micro, Inc.",
"sections": [
"2. Independent Security Sub-processors"
],
"services": [
"Antivirus, endpoint security scanning, and threat protection for CONNECT platform infrastructure."
],
"locations": [
"US",
"Japan"
],
"data_categories": [
"Endpoint identifiers",
"File metadata",
"IP addresses",
"Network traffic data"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 7320,
"data": {
"name": "Twilio Inc.",
"sections": [
"3. Sub-processors Used for Providing Support Services"
],
"services": [
"Email delivery service for CONNECT platform communications including product notifications, alerts, and system communications."
],
"locations": [
"US"
],
"data_categories": [
"Delivery metadata",
"Email addresses",
"Email content (notifications/alerts)"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7320,
"data": {
"name": "TwinThread, Inc.",
"sections": [
"1. Platform Sub-processors"
],
"services": [
"Advanced industrial analytics software powering AVEVA Advanced Analytics. Processes industrial data to deliver AI-powered predictive analytics and digital twin capabilities."
],
"locations": [
"US"
],
"data_categories": [
"Industrial telemetry data (to the extent it contains personal data)",
"Operator/end user interaction data",
"User identifiers (to the extent linked to operational data)"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
},
{
"kind": "subprocessor",
"vendor": "zuora",
"evidence_id": 7320,
"data": {
"name": "Zuora, Inc.",
"sections": [
"1. Platform Sub-processors"
],
"services": [
"Subscription management, billing, and entitlement services for CONNECT platform subscriptions (including AVEVA Flex)."
],
"locations": [
"US",
"EU"
],
"data_categories": [
"Subscription and billing data relating to end-users",
"Usage entitlement data",
"User identifiers"
],
"transfer_mechanisms": [
"EU SCCs",
"UK IDTA/Addendum"
]
}
}
]
}