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AI you can trust, built in from day 1. Swantide allows companies of any size to adopt enterprise-level trust, with customer success built in. Security Enterprise-grade security, by design. SOC 2 Type II Certified Independent auditors verified Swantide's security controls under the AICPA's Security Trust Services Category over an extended observation period, and we maintain that posture continuously. What our SOC 2 Type II report covers Access controls: least-privilege, authentication, and authorization Change management: reviewed and approved changes to production systems Risk assessment & monitoring: ongoing risk identification and continuous monitoring Incident response: documented detection and response procedures Vendor oversight: risk review of subservice and hosting providers What Swantide reads Field names and types Flow configurations Object structures and relationships Automation logic and validation rules Dependencies across the metadata graph Metadata-Only by Design Swantide operates at the configuration layer of your org, never at the business data layer. We never see your data at all — and as a result, destructive data changes are prevented by design and AI never has the chance to mishandle a record it can't see. Move faster on configuration work without putting your data at risk. Your Org Stays Yours Your org configuration powers your team's outputs, and nothing else. We never train models on customer data, never share configuration across accounts, and never retain session data beyond what's needed to serve you. What you build with Swantide stays competitively yours. Our data use commitments Your data is never accessed by Swantide or used to train AI models Your org config is never shared across customer accounts Session data is not retained beyond operational need What your security team gets Passwordless login Instant revocation: uninstall the package Full visibility into who is using Swantide and how, with controls to restrict access to specific features You Control Access. Always. Swantide is delivered as a Salesforce managed package, operating entirely inside Salesforce's security model. You have full visibility into who is using Swantide and how — and you can control access to specific Swantide features at the user or team level. You decide what Swantide can see, and you can revoke it instantly. Personalized Customer Success Trust means knowing you have support. Adopting AI is a journey, not a switch you flip. Our Customer Success team works alongside yours at every step, so the value keeps compounding long after go-live. Hands-on onboarding We host personalized trainings with your team and run real working sessions, showing you how to use Swantide on the actual tickets your team is working on. Personalized Support and Anti-Pattern Analysis We identify anti-patterns in how your team is using Swantide and give personalized feedback to fix them. React to any AI message with a thumbs up or down and get a personal response back. We can even set up a shared Slack channel so our teams work side by side. Product roadmap reviews We'll walk you through how the Swantide platform is evolving and the new features we're releasing, so your team is always getting the most out of it. Usage, Adoption & ROI See the value, quantified. Swantide is reshaping how companies own and manage Salesforce. We're empowering teams to get more done and become a destination for the best Salesforce talent, lowering cost of ownership and driving value from your investment in Salesforce. Visibility into usage & adoption is one way we help drive transformation. We show you exactly how your team is using Swantide, complete with a heat map across use cases that surfaces where adoption is strong and where the next opportunities are. From sessions and hours saved to tasks completed by account, you get full visibility into the outcomes Swantide is driving, so the return on your investment is never a guess. Swantide AI Time Savings Total Sessions · 30d 814 Hours Saved · 30d 1,086 Credited Sessions 796 Zeroed Sessions 18 Hours Saved by Customer Account 7d 30d 60d 90d Cred. Zero Acme Consulting 133.4 394 698.4 1,385 279 5 Vandelay Industries 3 10.7 92.7 140.5 183.2 69 3 Salusa Secundus 3 21.8 86.6 141.6 170.7 61 3 Vought Consulting 4 36.4 51 51 51 37 1 Sterling Cooper 4 17.4 50.1 80.1 111 34 2 Sabre Holdings 4 8 42.9 42.9 42.9 24 1 Skynet Solutions 3 7.2 40.8 51.8 57.4 21 2 Umbrella Advisors 4 5 36.2 40.1 50.4 31 1 Time Saved Across the Development Lifecycle New projects and ongoing management Discovery / Design Requirement identified — Discovery 181h AD Create design docs 98h A Impact analysis 149h AD Design sign off — Development & Testing Scoping & sprint planning 32h Build 136h AAd Testing 177h A Deployment Push to production 71h AAd Training & Enablement Training 48h D Resource creation 233h DA Adoption of a process — Ongoing Success Ongoing support 74h A Q&A 85h AD Troubleshooting 322h A Team member onboarding 19h D fewer → more hours none saved AAI AssistantDDocumentationAdAI AdminWWorkflows