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Critical Start Trust Center Start your security review View & download sensitive information Ask for information Overview Welcome to Critical Start's Critical Start Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Critical Start Trust Center to learn about our security posture and request access to our security documentation. Compliance CIS Controls 8.1 Documents REPORTSISO27001 Certification REPORTSISO27001 ISMS 2025 REPORTSPCI DSS REPORTSPCI-DSS Responsibility Matrix-External REPORTSPCI-DSS Responsibility Matrix-Internal REPORTSSOC 2 Report SELF-ASSESSMENTSSIG Lite LEGALCyber Insurance LEGALData Processing Agreement LEGALService-Level Agreement LEGALSubprocessors POLICIESAcceptable Use Policy Product Security We pay great attention to enterprise features such as access control and single sign on. We are happy to provide more details about our enterprise features upon request. Reports PCI-DSS Responsibility Matrix-External ISO27001 ISMS 2025 ISO27001 Certification View more Self-Assessments SIG Lite Data Security We follow industry best practices for data security. We are happy to provide more details about our data security practices upon request. App Security We take application security seriously and are putting together a program to monitor internal apps. AI We take the usage of AI seriously in our organization and work to ensure security and reliability of the AI. ESG We prioritize and take environmental, social, and governance (ESG) considerations seriously in our operations and decision-making processes. Legal Subprocessors Cyber Insurance Data Processing Agreement View more Data Privacy Privacy of customer data is top of mind. We follow industry best practices and follow all applicable privacy regulations. Access Control Access is tightly monitored and controlled at our company. We are happy to provide more details about our access control practices upon request. Infrastructure We take great care to work with best-in-class infrastructure providers that provide secure computing and storage. We are happy to provide more details about our infrastructure upon request. Endpoint Security We follow industry best practices for endpoint security. We are happy to provide more details about our endpoint security practices upon request. Network Security We protect our corporate network against external & internal threats. Corporate Security We implement internal measures and practices to maintain a high standard of security. Policies Acceptable Use Policy Security Grades We are constantly monitoring the security of our website. We will post our grades from public security rating agencies when they become available. Incident Response We have a dedicated team that responds to security incidents. We are happy to provide more details about our incident response practices upon request. Risk Management We have a dedicated team that manages security risks. We are happy to provide more details about our risk management practices upon request. Asset Management We have strict asset management policies in place to ensure that all assets are accounted for and secure. BC/DR We have a business continuity plan in place to ensure that we can continue to operate in the event of a disaster. Training We provide security awareness training to all employees to ensure that they are aware of security best practices. Change Management We have a change and configuration management process in place to ensure that changes are properly reviewed and approved. Physical & Environment We have physical and environmental controls in place to ensure that our data centers are secure and reliable. Continuous Monitoring We continuously monitor our systems for security threats and vulnerabilities. We are happy to provide more details about our continuous monitoring practices upon request. Subprocessors