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Skip to main content BlackBerry Subprocessors BlackBerry Subprocessors Last revised: July 2, 2026 BlackBerry and its affiliates engage third-party service providers (“Subprocesssor”) to process data on behalf of our customers to support the delivery of products and services they have requested. These Subprocessors agree to process customer data for specific activities, and in accordance with instructions communicated by BlackBerry, and the terms of a written contract. The following is a listing of Subprocessors by BlackBerry Solution Secure Communications BlackBerry UEM Cloud BlackBerry UEM On-premises BlackBerry Dynamics Apps BlackBerry Workspaces BBM Enterprise Critical Event Management BlackBerry AtHoc Transportation Tracking BlackBerry Radar Technical Support Services Secure Communications BlackBerry UEM Cloud Customer data processed will be stored in the geographic region selected by the customer prior to being provisioned. Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider End user contact information and device activation data United States AWS Cloud Security Center Amazon Web Services Subprocessors Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States Email delivery service provider Email addresses United States MessageBird Security Overview MessageBird Subprocessors Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States Cloud service provider in customer’s selected region User account information and data collected by the operation of the service Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States Azure Security Azure Privacy Microsoft Online Services Subprocessors BlackBerry UEM On-premises Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider End user contact information and device activation data United States AWS Cloud Security Center Amazon Web Services Subprocessors Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications service provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States Cloud service provider User account information. Canada, Ireland Azure Security Azure Privacy Microsoft Online Services Subprocessors BlackBerry Dynamics Apps Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider End user contact information and device activation data United States AWS Cloud Security Center Amazon Web Services Subprocessors Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications service provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors BlackBerry Workspaces Customer data will be stored in the geographic region selected by the customer prior to being provisioned. Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider in customer’s selected region End user contact information and data collected by the operation of the service United States AWS Cloud Security Center Amazon Web Services Subprocessors Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications service provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States Email delivery service provider Email addresses United States MessageBird Security Overview MessageBird Subprocessors Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States Cloud service provider in customer’s selected region End user contact information and data collected by the operation of the service Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States Azure Security Azure Privacy Microsoft Online Services Subprocessors BBM Enterprise Name Purpose Data Processed Location Additional Information Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications service provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States Email delivery service provider Email addresses United States MessageBird Security Overview MessageBird Subprocessors Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States Cloud service provider in customer’s selected region End user contact information and data collected by the operation of the service Canada, Netherlands, United States Azure Security Azure Privacy Microsoft Online Services Subprocessors Critical Event Management BlackBerry AtHoc Customer data will be stored in the geographic region selected by the customer prior to being provisioned. Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider in customer’s selected region End user contact information and data collected by the operation of the service Canada, Germany, United Kingdom, United States AWS Cloud Security Center Amazon Web Services Subprocessors Equinix Equinix Services, Inc. 1 Lagoon Drive Redwood City, CA 04065 United States Infrastructure service provider for Telephony Alerting System (TAS) Phone numbers France, The Netherlands Equinix Metal Security Overview Equinix Metal Subprocessors Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States Mobile app notifications provider Message notification identifiers United States Privacy and Security in Firebase Firebase Subprocessors Infobip Infobip Inc. 300 Elliott Ave W, Suite 200 Seattle, WA 98119 SMS notification service provider Mobile phone numbers Ireland, United States Infobip Privacy Infobip Subprocessors MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States Email delivery service provider Email addresses Ireland, United States MessageBird Security Overview MessageBird Subprocessors Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States Cloud service provider to deliver BBM Enterprise alerts BBM IDs United Kingdom, United States Azure Security Azure Privacy Microsoft Online Services Subprocessors Verizon Verizon Canada 2400-1 Adelaide St E Toronto, ON, M5C 2V9 Canada Telephony service provider Telephony Alerting System (TAS) Phone numbers France, The Netherlands Verizon Security Summary Verizon Subprocessors & Affiliates Transportation Tracking BlackBerry Radar Name Purpose Data Processed Location Additional Information Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States Cloud service provider End user contact information and data collected by the operation of the service United States AWS Cloud Security Center Amazon Web Services Subprocessors Technical Support Services BlackBerry provides customer support along with all enterprise software subscriptions to provide access to technical experts. Name Purpose Data Processed Location Additional Information Salesforce Salesforce.com Canada Corporation 10 Bay Street, Suite 400 Toronto, ON, M5J 2R8 Canada Issue management portal service provider Named caller contact information and information requested to resolve customer issue Canada Salesforce Trust Center Salesforce Infrastructure and Sub-processors Change History Date Change April 1, 2025 Added Amazon Web Services as a Subprocessor for BlackBerry Dynamics Apps February 3, 2025 Removed Subprocessors related to Cylance offerings Added Arctic Wolf as a Subprocessor for CylancePROTECT Mobile for UEM Added link to Subprocessor listing for each Subprocessor Updated location of Salesforce to Canada September 3, 2024 Updated Subprocessors for BlackBerry AtHoc, BlackBerry Radar, and Cybersecurity Professional Services. Listed Subprocessors engaged for UEM Cloud and UEM On-premises separately. Added corporate address for Subprocessors. Removed deprecated subprocessors. January 1, 2024 Updated Databricks scope as a Subprocessor. August 18, 2023 Added Databricks, Inc. as Subprocessor for CylanceOPTICS customers with tenants located in Australia, Germany and the United States. January 1, 2023 Updated listing of Subprocessors provided by service based on internal reviews. Related Links BlackBerry Sales, Support and License Agreements BlackBerry Solutions Sub-processors BlackBerry Cookie Notice BlackBerry Product Privacy Data Sheets BlackBerry Privacy Resources BlackBerry Transparency Report BlackBerry Customer DPA