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Skip to navigationSkip to main content Model ML Our product was designed for security-first enterprises. We follow best practices for privacy and security that align with global regulatory requirements. If you have any questions about security, privacy, or compliance, please don't hesitate to reach out to security@modelml.com. security@modelml.com Privacy PolicyOpens in new tab Compliance SOC 2 ISO 27001:2022 GDPR CCPA Resources View all Engagement Letter SOC 2 Type II ISO 27001:2022 Certificate Security Assessment - Web Application (2026) Security Assessment - MCP (2026) Security Assessment - Email Agent (2026) Controls FAQ Updates View all Incident Model ML Operational Published October 29, 2025 We previously experienced a service interruption caused by a global Microsoft Azure outage affecting Azure Front Door (AFD) services, which began around 16:00 UTC on October 29, 2025. No customer data was impacted. The outage affected only access to the Model ML web application and did not compromise data security or privacy. Microsoft has resolved the underlying Azure issue as of 19:57 UTC on 29 October 2025, and normal access to Model ML has been restored. For any questions, please contact security@modelml.com. Incident Model ML Availability Published October 29, 2025 We’re aware that some users are currently unable to access the Model ML web application. This is due to a global Microsoft Azure outage affecting Azure Front Door (AFD) services, which began around 16:00 UTC on October 29, 2025. Your data remains secure and unaffected. The Microsoft Azure outage solely impacted user access to the Model ML platform and did not impact data security and privacy. Microsoft has identified the cause and is now rolling out a fix, per its latest update provided at approximately 18:53 UTC. We expect access to be restored once Azure completes its deployment. If you have any questions, please do not hesitate to reach out to security@modelml.com.