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Trust & Security Security. Trust. Transparency. That’s the PROS Promise – and we don’t make it lightly. Our promise is built on a foundation of secure technology, best practices, trained personnel and compliance. Proven leadership We’ve purpose-built our solutions on platforms designed to be profoundly secure, then hired brilliant minds in security and trust to maintain them. PROS has assembled a world-class team to ensure the most advanced, robust safety for your data. PROS breathes trust because we believe robust security awareness enables us to offer you more services and better solutions – all to help your enterprise outperform. Our certifications include: Learn about PROS Cloud With a broad range of offer and pricing optimization solutions, PROS Cloud applications provide powerful capabilities to help you achieve your business goals with confidence. Read More Security From product to platform to physical security, PROS applies internationally-recognized security standards and then asks: What else can we do? Our cloud utilizes strategically positioned data centers, including within the global Microsoft Azure network, to minimize latency and provide primary and secondary pairs for backup. We regularly test key controls, systems and procedures in our information security program to validate their effectiveness in addressing threats and risks. We conduct frequent internal audits, annual independent third-party audits and rolling risk assessments in order to continuously monitor the threat landscape. We base PROS Secure Development Lifecycle (SDL) on industry best practices and tailor it to fit the Agile methodology, including threat modeling, security testing at the code level to ensure vulnerabilities are identified early and regular vulnerability scanning of the PROS Cloud environment. We hand you full IT service management, including stack monitoring and operations, disaster recovery and capacity management – all with an application-level SLA. Our secure architecture includes access control, multi-factor authentication, encryption and state-of-the-art defenses against cyber-attacks. PROS provides the security and availability features you demand of a mission-critical application: SOC2 and ISO 27001 certified environments with ITIL incident and change management. Strict enforcement of information security policies and annual security training for all employees. Customer instances and data logically isolated. PCI and HIPAA compliant environments available, if needed. Industry standard firewalls and intrusion detection/prevention PROS Cloud for Travel Secure Solutions You Can Rely On Download Solutions Guide Ethics Reporting PROS is committed to conducting business and developing and using AI ethically and transparently. Employees, customers, partners, suppliers, and other third parties may use the PROS Ethics Hotline to report concerns related to ethical AI use, business practices, or potential violations of law or PROS policies. Reports may be submitted confidentially and, where permitted, anonymously through EthicsPoint, an independent third-party reporting service. Report an Ethics Concern Ethics Hotline 844-936-0726 PROS Legal legal@pros.com Compliance ISO 27001 certified: complete compatibility with the global standard for asset and information security as specified by the International Organization for Standardization. Compliant with the CSA Star standard: the Cloud Security Alliance means a thorough, independent third-party auditor has assessed and approved PROS cloud security. Robust Business Continuity and Disaster Recovery planning, including system tests, training drills and continuous improvement exercises. GDPR compliant: adherence to the most rigorous set of international regulations set forth in General Data Protection Regulations. SOC2 certified: our internal controls are guaranteed secure, confidential and effective by the Trust Service Criteria. Master control matrix helps identify and unify security controls across multiple international and industry standards. External Vulnerability Disclosure Policy We are committed to safeguarding our customers and partners. Our External Vulnerability Disclosure Policy outlines how security researchers can report vulnerabilities responsibly, ensuring transparency and protection across our cloud solutions. Read Policy Additional Resources View All Resources PROS Cloud for Travel: Secure Cloud Solutions Airlines Can Rely On PROS ensures top-tier data protection through rigorous security, governance, and compliance, meeting global standards and earning customer trust. read guide PROS Recognized for Cybersecurity Excellence PROS earned the CSO50 Award for integrating cybersecurity into its culture, enhancing resilience against evolving cyber threats. read more PROS Information Security Guide PROS ensures secure cloud solutions through strong security principles, transparency, and best practices to build trust and protect customer data. read guide