Snapshot 92663
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "ada-support",
"evidence_id": 3815,
"data": {
"name": "Ada Support, Inc.",
"purposes": [
"Customer support and ticketing services"
],
"sections": [
"All Products"
],
"locations": [
"Toronto, Canada"
],
"data_categories": [
"Visitor, Usage, Participants"
],
"transfer_mechanisms": [
"Adequacy decision",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 3815,
"data": {
"name": "Amazon Web Services Bedrock",
"purposes": [
"Growth, Pro, and Enterprise",
"Provides Large Language Model (LLM) for the following plans:"
],
"sections": [
"Experience Analytics"
],
"locations": [
"France (AWS-EU-West-3),",
"Germany (AWS-EU-Central-1),",
"Ireland (AWS-EU-West-1),",
"Italy (AWS-EU-South-1), or",
"Ohio, USA (AWS-US-East-2), or",
"Oregon, USA (AWS-US-West-2)",
"Spain (AWS-EU-South-2),",
"Sweden (AWS-EU-North-1),",
"United Kingdom (AWS-EU-West-2),",
"Virginia, USA (AWS-US-East-1),",
"or"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 92663,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"Data hosting",
"Data hosting for Data Connect",
"Data hosting for the following plans:",
"Experience Analytics Extension to Product Analytics (“DXA Extension”)",
"Hosting of Sense Chat and Customer Data and backups",
"Pro & Enterprise",
"and"
],
"sections": [
"Conversation Intelligence",
"Experience Analytics",
"Product Analytics",
"Voice-of-Customer"
],
"services": [
"Data hosting",
"Data hosting for Data Connect"
],
"locations": [
"EU: Ireland (AWS-EU-West-1)",
"Europe: Frankfurt, Germany (AWS-EU-Central-1)",
"Europe: Ireland (AWS-EU-West-1)",
"Europe: Ireland (AWS-EU-West-1),",
"Frankfurt, Germany (AWS EU-Central-1) (at-rest only),",
"Frankfurt, Germany (AWS EU-Central-1) (at-rest only),,",
"USA: Ohio, USA (AWS-US-East-2)",
"USA: Virginia, USA (AWS-US-East-1)",
"or"
],
"data_categories": [
"Agent, Requestor",
"Visitor"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "atlassian",
"evidence_id": 3815,
"data": {
"name": "Atlassian Pty Ltd (Jira)",
"purposes": [
"Customer support and ticketing services"
],
"sections": [
"All Products"
],
"locations": [
"Sydney, Australia"
],
"data_categories": [
"Visitor, Usage, Participants"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Atoms - Retex",
"sections": [
"All Products"
],
"locations": [
"Milan, Italy"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Cardinal Path LLC",
"sections": [
"All Products"
],
"locations": [
"Illinois, USA"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Content Square Canada",
"purposes": [
"Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Toronto, Canada"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Adequacy decision",
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Content Square Israel Ltd.",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Tel Aviv, Israel"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Adequacy decision",
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Content Square SAS",
"purposes": [
"Professional Services",
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Frankfurt, Germany",
"London, UK",
"New York, USA",
"Paris, France"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"DPF",
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Content Square Singapore PTE",
"purposes": [
"Support, Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Singapore"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Content Square Spain, S.L.",
"purposes": [
"Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Madrid, Spain"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "ContentSquare DXA SAAS Solutions LLC",
"purposes": [
"Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Dubai, UAE"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "ContentSquare Egypt",
"purposes": [
"Support, Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Cairo, Egypt"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "ContentSquare Italy S.r.l.",
"purposes": [
"Support, Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Milan, Italy"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "contentsquare",
"evidence_id": 3815,
"data": {
"name": "Contentsquare Japan G.K.",
"purposes": [
"Professional Services"
],
"sections": [
"All Products"
],
"locations": [
"Tokyo, Japan"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Adequacy decision",
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Converteo SAS",
"sections": [
"All Products"
],
"locations": [
"Paris, France"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"vendor": "daily",
"evidence_id": 3815,
"data": {
"name": "Daily.co",
"purposes": [
"Hosting of recordings*"
],
"sections": [
"Voice-of-Customer"
],
"locations": [
"Europe: Ireland (AWS-EU-West-1)*"
],
"data_categories": [
"Participants"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "deepgram",
"evidence_id": 92663,
"data": {
"name": "Deepgram, Inc.",
"sections": [
"Conversation Intelligence"
],
"services": [
"Speech-to-text services"
],
"locations": [
"San Francisco, USA"
],
"data_categories": [
"Agent, Requestor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Dentsu Manchester Limited",
"sections": [
"All Products"
],
"locations": [
"Manchester, UK"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"UK SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Group Onepoint SAS",
"sections": [
"All Products"
],
"locations": [
"Paris, France"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Hotjar Germany GmbH",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"affiliate": true,
"locations": [
"Berlin, Germany"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Hotjar Netherlands BV",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"affiliate": true,
"locations": [
"Amsterdam, Netherlands"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Hotjar UK Limited",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"affiliate": true,
"locations": [
"London, UK"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Hotjar Web Portugal, Unipessoal LDA",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"affiliate": true,
"locations": [
"Porto Salvo, Portugal"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Hotjar Web Services Spain S.L.",
"purposes": [
"Support, Maintenance, Professional Services"
],
"sections": [
"All Products"
],
"affiliate": true,
"locations": [
"Barcelona, Spain"
],
"data_categories": [
"Visitor, Usage"
],
"transfer_mechanisms": [
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "level-access",
"evidence_id": 3815,
"data": {
"name": "Level Access, Inc.",
"sections": [
"All Products"
],
"locations": [
"Virginia, USA"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Loris Technologies, Ltd.",
"purposes": [
"Support, Maintenance, Professional Services and conversational intelligence services"
],
"sections": [
"All Products"
],
"locations": [
"Tel Aviv, Israel"
],
"data_categories": [
"Service Agent, End-User"
],
"transfer_mechanisms": [
"Adequacy decision",
"Intercompany SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 3815,
"data": {
"name": "Microsoft Azure",
"purposes": [
"Data hosting for the following plans:",
"Experience Analytics Extension to Product Analytics (“DXA Extension”)",
"Pro & Enterprise",
"and"
],
"sections": [
"Experience Analytics"
],
"locations": [
"Europe: Ireland (Azure-North Europe)",
"USA: Virginia, USA (Azure-East US)",
"or"
],
"data_categories": [
"Visitor"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 92663,
"data": {
"name": "Microsoft Corporation (Azure)",
"purposes": [
"Growth, Pro, and Enterprise",
"Provides Large Language Model (LLM)",
"Provides Large Language Model (LLM) for the following plans:"
],
"sections": [
"Conversation Intelligence",
"Experience Analytics",
"Voice-of-Customer"
],
"services": [
"Provides Large Language Model (LLM)"
],
"locations": [
"Arizona, USA (Azure-West US 3),",
"California, USA (Azure-West US),",
"Canada (Azure-Canada East),",
"Europe",
"France",
"France (Azure- France Central),",
"Germany (Azure-Germany West Central),",
"Illinois, USA (Azure-North Central US),",
"India (Azure-South India)",
"Italy (Azure-Italy North)",
"Japan (Azure-Japan East), or",
"Netherlands (Azure-West Europe),",
"New South Wales (Azure-Australia East)",
"Norway (Azure-Norway East),",
"Sweden (Azure-Sweden Central),",
"Switzerland (Azure-Switzerland North), or",
"Texas, USA (Azure-South Central US),",
"USA",
"United Kingdom (Azure-UK South)",
"Virginia, USA (Azure-East US 2)",
"Virginia, USA (Azure-East US), or",
"or"
],
"data_categories": [
"Agent, Requestor",
"Visitor"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 3815,
"data": {
"name": "OpenAI OpCo, LLC",
"purposes": [
"Provides Large Language Model (LLM)"
],
"sections": [
"Product Analytics"
],
"locations": [
"Europe",
"USA",
"or"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "postmark",
"evidence_id": 3815,
"data": {
"name": "Postmark",
"purposes": [
"Email delivery service"
],
"sections": [
"Voice-of-Customer"
],
"locations": [
"Chicago, USA"
],
"data_categories": [
"Participants"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 92663,
"data": {
"name": "Salesforce, Inc.",
"sections": [
"Conversation Intelligence"
],
"services": [
"Tableau Dashboard reporting feature"
],
"locations": [
"San Francisco, USA"
],
"data_categories": [
"Agent"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Scaletrix.AI (Alabs AI Privacy Limited)",
"sections": [
"All Products"
],
"locations": [
"Gurgaon, India"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "See “Product Analytics” section below for further sub-processors utilized for this feature",
"sections": [
"Experience Analytics"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 92663,
"data": {
"name": "Snowflake Inc.",
"sections": [
"Conversation Intelligence"
],
"services": [
"Data warehouse"
],
"locations": [
"USA: Ohio, USA (AWS-US-East-2)"
],
"data_categories": [
"Agent, Requestor"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Temesis SAS",
"sections": [
"All Products"
],
"locations": [
"Paris, France"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"vendor": "tremendous",
"evidence_id": 3815,
"data": {
"name": "Tremendous, LLC",
"purposes": [
"Participant rewards provider"
],
"sections": [
"Voice-of-Customer"
],
"locations": [
"New York, USA"
],
"data_categories": [
"Participants"
],
"transfer_mechanisms": [
"DPF"
]
}
},
{
"kind": "subprocessor",
"vendor": "turbopuffer",
"evidence_id": 92663,
"data": {
"name": "Turbopuffer Inc.",
"sections": [
"Conversation Intelligence"
],
"services": [
"Vector database search and index service"
],
"locations": [
"USA: Ohio, USA (AWS-US-East-2)"
],
"data_categories": [
"Agent, Requestor"
],
"transfer_mechanisms": [
"SCCs"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 3815,
"data": {
"name": "Twilio Inc.",
"purposes": [
"Data hosting"
],
"sections": [
"Voice-of-Customer"
],
"locations": [
"Dublin, Ireland"
],
"data_categories": [
"Participants"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Up Reply GmbH",
"sections": [
"All Products"
],
"locations": [
"Munich, Germany"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"N/A"
]
}
},
{
"kind": "subprocessor",
"vendor": "zendesk",
"evidence_id": 3815,
"data": {
"name": "Zendesk, Inc.",
"purposes": [
"Customer support and ticketing services"
],
"sections": [
"All Products"
],
"locations": [
"San Francisco, USA"
],
"data_categories": [
"Visitor, Usage, Participants"
],
"transfer_mechanisms": [
"DPF",
"SCCs"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 3815,
"data": {
"name": "Zilker Trail Consulting",
"sections": [
"All Products"
],
"locations": [
"Texas, USA"
],
"data_categories": [
"Visitor"
],
"transfer_mechanisms": [
"SCCs"
]
}
}
]
}