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Bites Learning — Sub-processors
Last updated 30 August 2026
The third parties listed below are engaged by Bites Learning as sub-processors of customer personal data under our Data Processing
Addendum (https://www.mybites.io/dpa). The categories of personal data processed are set out in Appendix 1 of the DPA.
SUB-PROCESSOR SERVICE / PURPOSE DATA CATEGORIES PROCESSING SUB-PROCESSOR DPA
LOCATION
Amazon Web Cloud infrastructure: Account, learning-engagement and EU / US aws.amazon.com/compliance/data-proc
Services, Inc. production database, content data essing-addendum
application hosting, file and
media storage
MongoDB, Inc. Managed database service Content and derived index data EU / US mongodb.com/legal/dpa
supporting in-product retrieval
Google LLC Product event and analytics Learning-engagement and usage data EU / US cloud.google.com/terms/data-processin
(Google Cloud / data warehouse g-addendum
BigQuery)
Datadog, Inc. Platform observability and Log and performance data US datadoghq.com/legal/data-processing-a
monitoring ddendum
Twilio Inc. Two-factor authentication, Contact data US twilio.com/legal/data-protection-addend
(including one-time passcodes, um
SendGrid) transactional communications
Microsoft Azure OpenAI Service: AI Content and usage data EU / US microsoft.com/licensing/docs/view/Micr
Corporation generation for in-product osoft-Products-and-Services-Data-Prot
ection-Addendum-DPA
features. Power BI: embedded
analytics and reporting
Replicate, Inc. AI image and video generation Content data US Available on request
for in-product features
Intercom Inc. In-product support and Account and support data EU / US intercom.com/legal/data-protection-add
ticketing endum
ElevenLabs, Inc. AI text-to-speech voiceovers Content data US elevenlabs.io/dpa
Smartlook s.r.o. In-product session analytics Usage data EU smartlook.com/legal/data-processing-a
with masked input capture greement
Bites provides prior notification of any new or replacement sub-processor in accordance with Section 8 of the DPA. To subscribe to these notifications, email
legal@mybites.io.