Snapshot 99848
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{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "jsk5kxb8khxb",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Intermittent phone lines issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:51\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
},
{
"code": "kxsdblhz4092",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance - Link11 WAAP Ashburn (ASH) - 5 October 2026 - At Risk",
"timestamp": "Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "fsfys71gvzyj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance: Telephony System",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "5d09h092jvmb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance: Ticketing System",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "cby1vcr7qfxr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent connectivity issues in SG locations",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e20:55\u003c/var\u003e - \u003cvar data-var='time'\u003e22:47\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "sx7zqm31249v",
"impact": "major",
"message": "Aug 16, 2026 - 15:20 UTC\nAll customer BGP sessions have been re-enabled and have re-established successfully. Infrastructure Protection services at FFM7 are fully active again, and transit connections have been restored. All services are operating normally.\n \nWe will continue to monitor system health closely over the coming hours before resolving this incident.\n \nPlease note: traffic statistics from the incident timeframe may currently not be displayed for some services. We are investigating whether this data can be restored and will handle this separately from the incident itself - live traffic data and reporting are working normally.\n \nThank you for your patience during this incident. A root cause analysis will be made available to affected customers once our investigation is complete.\n \nIf you are experiencing any residual issues, please contact our support team through the usual channels.",
"name": "Connection issues in FFM7 (FR5)",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e05:09\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:18\u003c/var\u003e UTC"
},
{
"code": "hlt1c5jkzz1c",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance FFM7 - Restoring Full Hardware Redundancy",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "crhtw0bgs2hn",
"impact": "minor",
"message": "Dear valued customer,\n\nThe backbone routing has been restored and we are awaiting updates and details on what occurred.\n\nWe sincerely apologize for this situation and promise you to undertake all necessary actions to avoid such inconveniences in the future.\n\nIf you have any further questions, write to us at support@link11.com.",
"name": "[Investigating] Potential Issue – [Link11 WAAP / Secure CDN]",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e - \u003cvar data-var='time'\u003e22:14\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-07-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "wh8g3fnvtmxl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance HKG3 - Restoring Full Hardware Redundancy",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "80q6zt5n5fvq",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Elevated time out error rate",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:41\u003c/var\u003e - \u003cvar data-var='time'\u003e14:10\u003c/var\u003e UTC"
},
{
"code": "rx92xpt80s0y",
"impact": "none",
"message": "We are continuing to monitor for any further issues.",
"name": "Degraded Performance on Selected Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:24\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "yhtq14sw3fsk",
"impact": "major",
"message": "This incident has been resolved. All operations have been fully restored, and our systems are performing normally. The root cause was identified as a load balancer configuration change which has been reverted. We thank you for your patience and apologize for any disruption caused.",
"name": "Elevated Error Rates / Connectivity Disruption to Multiple Sites",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:54\u003c/var\u003e UTC"
},
{
"code": "h65cp8glly2c",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] London Cluster Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "zm6253mv34tm",
"impact": "major",
"message": "The Miami site and associated services remain fully reachable. All transport lines have now been restored, and the site is once again operating with full redundancy. \n\nThis incident is now resolved; no further updates will follow.",
"name": "Connectivity issues at Miami site",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:46\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "f9t103js71m4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance — NYC Location — 28 April 2026",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "35nm387xdl3n",
"impact": "none",
"message": "The issue has been resolved and all services are operating normally. We will continue to monitor and have initiated a full post-incident review to prevent recurrence.\nPost-incident details, including the Root Cause Analysis (RCA) and the Post-Incident Improvement Plan (PIIP), are available upon request via Link11 Support or your designated account contact.",
"name": "INCIDENT-2025075: Missing Netflow Data",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:43\u003c/var\u003e - \u003cvar data-var='time'\u003e23:52\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "lxnn7xk0tlyd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Link11 Scheduled Maintenance – Autoreroute – 25 March, 21:00–23:00 UTC",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e UTC"
},
{
"code": "7j6btx36pt9n",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DSS2 platform, Intermittent issues with LN proxies",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e02:23\u003c/var\u003e - \u003cvar data-var='time'\u003e03:28\u003c/var\u003e UTC"
},
{
"code": "h5r21w6vjy3x",
"impact": "none",
"message": "Restarting the affected network services resolved the immediate issue and service has been confirmed stabilized. Nevertheless, at this point in time, the exact trigger is not yet confirmed. Our team is actively investigating contributing factors and implementing additional monitoring and safeguards to react once needed.",
"name": "Connectivity Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:32\u003c/var\u003e - \u003cvar data-var='time'\u003e17:02\u003c/var\u003e UTC"
},
{
"code": "w1b6rmmkck4j",
"impact": "minor",
"message": "The connectivity issues impacting parts of the Link11 Backbone have been fully resolved.\nFollowing our previous mitigation steps, our engineering teams deployed a permanent fix to the affected systems. After implementing and verifying the correction, the systems were successfully brought back into production and reintegrated into our infrastructure.\nAll components have been running stable since 06:30 UTC, and no further anomalies have been observed. We continue to monitor the platform closely, but no additional impact is expected.\nThank you for your patience and cooperation throughout this incident.",
"name": "General Connectivity Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "2s1dpjtpnj29",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Network Expansion at NYC1 – Capacity Increase",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "n5wyjc8rvlhv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Service - Zurich 10G Linecard",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:05\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e UTC"
},
{
"code": "60vkk071fcsf",
"impact": "none",
"message": "Link11 experienced an issue within the NetFlow processing system that led to possible false positive attack‑mode triggers at 15:15 UTC across several customer environments on the DDoS infrastructure platform.\nThe underlying issue has been resolved, and all systems are operating normally again.\nWe are continuing to investigate the root cause and will share a detailed RCA as soon as the analysis is completed.",
"name": "NetFlow Processing Incident",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:48\u003c/var\u003e - \u003cvar data-var='time'\u003e17:48\u003c/var\u003e UTC"
},
{
"code": "q92cq0n3v9b4",
"impact": "none",
"message": "The issue has been resolved. This was limited to an internal logging issue and did not affect customers or protection.",
"name": "NetFlow Attack Mode Detection Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - \u003cvar data-var='time'\u003e15:43\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "841b5d9zsn74",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Network Performance Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:42\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:18\u003c/var\u003e UTC"
},
{
"code": "z23d37dygkyj",
"impact": "minor",
"message": "This incident has been resolved. \nThank you for your understanding and patience.",
"name": "Reporting System Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:18\u003c/var\u003e UTC"
},
{
"code": "gg6j41knhtm2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Dragonfly Upgrade",
"timestamp": "Jan \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "6dswtrgxb965",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Important Notice: Holiday Network Freeze (No Service Impact)",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "rt05nx4hnz2l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DDosproxy and Bot Mitigation service interruption",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - \u003cvar data-var='time'\u003e13:47\u003c/var\u003e UTC"
},
{
"code": "wkxwwlmv6fnr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Network Expansion at FFM14 – Capacity Increase",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "vs1gxz1p9fqb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Network Expansion at FFM14 – Capacity Increase",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "t96gwk8txm19",
"impact": "minor",
"message": "Dear valued customer,\nIt was a false alert regarding the mitigation, it was never impacted, there was an issue with displaying the data. It is fixed now.",
"name": "Bot management mitigation issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e20:11\u003c/var\u003e - \u003cvar data-var='time'\u003e22:14\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}