Labs · status history

BigCommerce status history: reported incidents

As of 26 Oct 2026, BigCommerce's status page reported 33 incidents in the last 90 days; the latest began on Oct 24, 2026.

Checked 5 minutes ago. · BigCommerce's own status page · BigCommerce on Third Party Index

Service statusCSV · Atom

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: 1 incident (1 no impact stated)Aug 5: no incident reportedAug 6: no incident reportedAug 7: 1 incident (1 minor)Aug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: 1 incident (1 minor)Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 major)Aug 26: 2 incidents (1 minor, 1 no impact stated)Aug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 no impact stated)Sep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: 1 incident (1 critical)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: 1 incident (1 minor)Sep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 major)Sep 24: no incident reportedSep 25: no incident reportedSep 26: 1 incident (1 minor)Sep 27: 1 incident (1 minor)Sep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 no impact stated)Oct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 2 incidents (1 major, 1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 2 incidents (2 minor)Oct 13: no incident reportedOct 14: 4 incidents (3 minor, 1 no impact stated)Oct 15: 1 incident (1 minor)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 minor)Oct 21: no incident reportedOct 22: 1 incident (1 minor)Oct 23: no incident reportedOct 24: 2 incidents (1 minor, 1 no impact stated)Oct 25: no incident reportedOct 26: no incident reported

90 days agotoday

BeganIncidentImpactLasted
Search availability reduced and latency increasedminor3 h 12 min
Delays in Real-Time Event Processingno impact stated14 min
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of storesminor7 h 32 min
Search Indexing Delays Affecting a Subset of US Storesminor1 h 10 min
Delayed product updates in storefront searchminor1 min
Delayed Data in Analytics Reportsno impact stated1 h 29 min
Some storefront searches returning incomplete resultsminor1 h 29 min
Storefront Search Stability Issues for Subset of US Storesminor33 min

Incidents per month

0 8 16 Nov 2025: 7 incidents (2 major, 5 minor) · typical time to resolve 3 h 5 min Dec 2025: 5 incidents (1 critical, 1 major, 2 minor, 1 no impact stated) · typical time to resolve 24 min Jan 2026: 9 incidents (1 critical, 2 major, 5 minor, 1 no impact stated) · typical time to resolve 1 h 11 min Feb 2026: 6 incidents (4 minor, 2 no impact stated) · typical time to resolve 7 h 35 min Mar 2026: 5 incidents (4 minor, 1 no impact stated) · typical time to resolve 2 h 44 min Apr 2026: 11 incidents (7 minor, 4 no impact stated) · typical time to resolve 2 h May 2026: 15 incidents (3 major, 7 minor, 5 no impact stated) · typical time to resolve 48 min Jun 2026: 16 incidents (2 major, 13 minor, 1 no impact stated) · typical time to resolve 47 min Jul 2026: 13 incidents (2 major, 6 minor, 5 no impact stated) · typical time to resolve 4 h 30 min Aug 2026: 8 incidents (1 major, 5 minor, 2 no impact stated) · typical time to resolve 30 min Sep 2026: 8 incidents (1 critical, 2 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 22 min Oct 2026: 16 incidents (1 major, 12 minor, 3 no impact stated) · typical time to resolve 1 h 10 min Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidents
Storefront14
Control Panel6
API & Webhooks3
Checkout & Payment Processing2
Client Portal1
Email1
Reporting & Analytics1
Support Center1

As BigCommerce's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Every incident reported in the last 90 days

BeganIncidentImpactLasted
Search availability reduced and latency increasedminor3 h 12 min
Delays in Real-Time Event Processingno impact stated14 min
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of storesminor7 h 32 min
Search Indexing Delays Affecting a Subset of US Storesminor1 h 10 min
Delayed product updates in storefront searchminor1 min
Delayed Data in Analytics Reportsno impact stated1 h 29 min
Some storefront searches returning incomplete resultsminor1 h 29 min
Storefront Search Stability Issues for Subset of US Storesminor33 min
Storefront Search Stability Issues for Subset of US Storesminor28 min
Аn issue with Management API requests to add products to cartsminor59 min
Slow response times on some requestsminor41 min
Storefront Search Issuesminor1 min
QuickBooks Payments stores cannot transactmajor3 h 39 min
Search is returning server errors for a subset of storesminor2 h 30 min
Intermittent Availability Issues in Australiaminor3 h 12 min
Search is degraded on a subset of storesno impact stated—
Partial search unavailabilityminor41 min
Partial search unavailabilityminor1 h 34 min
Inaccurate product stock on category pagesmajor2 h 57 min
Webhooks Delayminor1 h 5 min
Contact Center System Outagecritical6 h 27 min
Unable to export Catalog using Modern Import/Exportmajor1 h 4 min
Delayed email delivery to Microsoft-hosted inboxesminor3 h 23 min
Search document updates delays in Control Panel and Storefront experienceno impact stated2 h 22 min
Search document updates delays in Control Panel experience.minor28 min
B2B Ninja experiencing degradation in quote functionalityno impact stated5 h 47 min
B2B Ninja Add-To-Quote On Storefront Product Page timeoutsminor1 h 37 min
Single Sign-On (Microsoft) login issue for subset of storesmajor29 min
Intermittent Availability Issues for Australian-hosted storesminor25 min
Elevated Response Times for Australia-hosted storesminor30 min
Intermittent Availability Issuesminor13 min
Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrationsno impact stated5 h 56 min
Unable to Submit Quotes on B2B Ninjano impact stated34 min

From BigCommerce's own status page, read every 5 minutes for this Labs page. We record the incidents a status page reports; we don't measure services ourselves.