The subprocessor list as we last read it, on Nov 12, 2026.
Dates are when we read the list (UTC), not when Crescendo AI changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We have published no changes to this vendor's list; our first reading was Nov 6, 2026. Read Nov 12, 2026 · 8 companies named as a subprocessor · stored document
Name
Purpose
Location
First read
Partner Hero America S de RL
Honduras; Location; Purpose; Services and support
Partner Hero Central America S. de R.L. de C.V.
Honduras; Location; Purpose; Services and support
Partner Hero Eastern Europe S.R.L
Location; Purpose; Romania; Services and support
Partner Hero International LLC
Location; Purpose; Services and support; United States
Partner Hero Philippines Corporation
Location; Philippines; Purpose; Services and support
Partner Hero Services Canada
Canada; Location; Purpose; Services and support
Partner Hero South Africa (Pty) Ltd.
Location; Purpose; Services and support; South Africa
Resources
AI service provider: real time conversations, transcriptions, CX insights; AI-powered knowledge platform; Admin; Automatic speech recognition: call recordings; Azure: text-to-speech, real time conversations, transcripts, CX Insights; Both; CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications; Cache: transcripts; Cloud hosting services; Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts; Cloud-based real-time voice/WebRTC media transport and room infrastructure; processes live audio and related session metadata for voice interactions.; Description of Processing; Google Cloud Platform: cloud hosting services; Google Gemini and Vertex AI — generative AI services used for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing; Google Workspace: file storage, content collaboration, communications; Internal communications and customer-facing Slack integration messaging and conversation content.; Outbound emails, transcripts; Platform; Purpose; Real time conversations, transcripts, and CX insights; Secure BYO-PC technology; Speech-to-text, Text-to-speech, real-time conversations; Telephony: voicebot and inbound telephony; Text to Speech and Real Time conversations; Text to Speech, Real Time conversations
Amazon Nova Sonic (Amazon Web Services, Inc.); Deepgram Inc.; Elasticsearch BV; ElevenLabs Inc.; Google LLC; Groq Inc.; Guru Technologies, Inc.; HubSpot, Inc; LiveKit Incorporated; Location; Microsoft Corporation Inc.; Name; OpenAI LLC; Redis Inc.; Salesforce Inc. (Slack); Soniox Inc.; Twilio Inc.; Twilio Inc. (Sendgrid); United States; Venn US Inc.; Zendesk Inc.
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
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