Snapshot 224710
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero America S de RL",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Honduras",
"Location",
"Purpose",
"Services and support"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero Central America S. de R.L. de C.V.",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Honduras",
"Location",
"Purpose",
"Services and support"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero Eastern Europe S.R.L",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Location",
"Purpose",
"Romania",
"Services and support"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero International LLC",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Location",
"Purpose",
"Services and support",
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero Philippines Corporation",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Location",
"Philippines",
"Purpose",
"Services and support"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero Services Canada",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Canada",
"Location",
"Purpose",
"Services and support"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Partner Hero South Africa (Pty) Ltd.",
"sections": [
"Crescendo Affiliates"
],
"locations": [
"Location",
"Purpose",
"Services and support",
"South Africa"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 224710,
"data": {
"name": "Resources",
"purposes": [
"AI service provider: real time conversations, transcriptions, CX insights",
"AI-powered knowledge platform",
"Admin",
"Automatic speech recognition: call recordings",
"Azure: text-to-speech, real time conversations, transcripts, CX Insights",
"Both",
"CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications",
"Cache: transcripts",
"Cloud hosting services",
"Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts",
"Cloud-based real-time voice/WebRTC media transport and room infrastructure; processes live audio and related session metadata for voice interactions.",
"Description of Processing",
"Google Cloud Platform: cloud hosting services",
"Google Gemini and Vertex AI — generative AI services used for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing",
"Google Workspace: file storage, content collaboration, communications",
"Internal communications and customer-facing Slack integration messaging and conversation content.",
"Outbound emails, transcripts",
"Platform",
"Purpose",
"Real time conversations, transcripts, and CX insights",
"Secure BYO-PC technology",
"Speech-to-text, Text-to-speech, real-time conversations",
"Telephony: voicebot and inbound telephony",
"Text to Speech and Real Time conversations",
"Text to Speech, Real Time conversations"
],
"sections": [
"Crescendo Authorized Sub-processors"
],
"locations": [
"Amazon Nova Sonic (Amazon Web Services, Inc.)",
"Deepgram Inc.",
"Elasticsearch BV",
"ElevenLabs Inc.",
"Google LLC",
"Groq Inc.",
"Guru Technologies, Inc.",
"HubSpot, Inc",
"LiveKit Incorporated",
"Location",
"Microsoft Corporation Inc.",
"Name",
"OpenAI LLC",
"Redis Inc.",
"Salesforce Inc. (Slack)",
"Soniox Inc.",
"Twilio Inc.",
"Twilio Inc. (Sendgrid)",
"United States",
"Venn US Inc.",
"Zendesk Inc."
]
}
}
]
}