EBSCO

ebsco.com

EBSCO declares 11 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Snowflake and Amplitude. No published changes since we first read it on Nov 6, 2026.

Subprocessors CSV of EBSCO's subprocessors · Atom feed of EBSCO's subprocessors DORA draft CSV of EBSCO's subprocessors as declared by EBSCO what's this? · 

11 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. (AWS) EBSCO products primarily use AWS for data storage and software delivery.United States
Amplitude, Inc. Application metrics and analysis toolUnited States
EPAM Systems, Inc. Software development supportIndia, Europe
InfoSys Limited Software development supportIndia
Jisc Commercial Limited SSO Authentication for OpenAthens subscribers onlyUK
MaxMind, Inc. IP AuthenticationUnited States
Navisite, LLC Software delivery platform, hosting and servicesUnited States
NISC Export Services Pvt. Ltd. (NES) Customer supportIndia
OneTrust, LLC Data Subject Access Right request softwareUnited States
Osano, Inc. (IP Address and Cookie Preferences only); Cookie managementIreland
Snowflake, Inc. Data warehousingUnited States

Web TechnologiesCSV of EBSCO's web technologies · Atom feed of EBSCO's web technologies

EBSCO's homepage made 58 requests to 6 domains, and 3 services controlled by another company.

Analytics (2): Google Cloud, AmplitudeCookie compliance (1): Osano

3 third parties by category: Analytics 2Cookie compliance 1

Third parties 3 · 15 requests
Google Cloud Google Analytics Google Tag Manager 10% of the page's requests 6
Osanosubprocessor Osano 10% of the page's requests 6
Amplitudesubprocessor Amplitude 5% of the page's requests 3
First party 1 · 43 requests
EBSCO Amazon CloudFront Amazon Web Services Framer Motion HSTS HTTP/3 Lucide Next.js 16.2.4 Next.js App Router Open Graph Priority Hints React Turbopack Webpack lit-html 2.8.0 74% of the page's requests 43

1 tracked company loaded by the homepage is not in EBSCO's subprocessor list. A website can use a service without it processing customer data.

Service statusCSV of EBSCO's status page incidents · Atom feed of EBSCO's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 major)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 critical)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: 1 incident (1 critical)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 major)Oct 21: 1 incident (1 major)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 1 incident (1 minor)Oct 27: 1 incident (1 no impact stated)Oct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 9 incidents in 90 days
  • 6 major or critical
  • 4 h 59 min typical time to resolve
  • 2 days longest major
BeganIncidentImpactLasted
GOBI Service Issue - Investigatingno impact statedongoing
Service Issue Reported – Full Text Finder and additional servicesminor26 h 49 min
Service Issue Reported – Stacks Access Issuesmajor22 h 4 min
Service Issue Reported – #5129147 OpenAthens Authenticated EBSCO Discovery Service/EBSCOhost Access Issuesmajor49 min
Service Issue Reported – EBSCONETcritical1 h 3 min
Service Issue Reported – Mosaiccritical59 min
Service Issue Reported – ***STACKS***no impact stated4 h 59 min
Service Issue Reported – EBSCO System error when accessing persistent linksmajor55 min

Incidents per month

0 3 6 Dec 2025: 2 incidents (2 major) · typical time to resolve 1 h 14 min Jan 2026: 2 incidents (2 minor) · typical time to resolve 4 days Feb 2026: 0 incidents Mar 2026: 6 incidents (2 major, 2 minor, 2 no impact stated) · typical time to resolve 37 min Apr 2026: 1 incident (1 minor) · typical time to resolve 23 h 22 min May 2026: 4 incidents (1 critical, 1 major, 1 minor, 1 no impact stated) · typical time to resolve 1 h 5 min Jun 2026: 2 incidents (2 major) · typical time to resolve 24 h 22 min Jul 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 51 min Aug 2026: 3 incidents (2 major, 1 no impact stated) · typical time to resolve 23 min Sep 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 4 h 59 min Oct 2026: 6 incidents (2 critical, 2 major, 1 minor, 1 no impact stated) · typical time to resolve 1 h 3 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
EBSCO Discovery Service2
EBSCONET2
EBSCOhost Research Databases2
Publication Finder2
Stacks2
Additional Services1
Full Text Finder Resolver1
GOBI1

As EBSCO's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by EBSCO's subprocessorsCSV of incidents reported by vendors EBSCO lists · Atom feed of incidents reported by vendors EBSCO lists

22 reported incidents in the last 30 days, by 4 of the vendors EBSCO lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that EBSCO was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
AmplitudeSession Replay capturing more sessions than configured minor28 min
AmplitudeDelayed S3 export minor1 h 49 min
SnowflakeINC20000321 minor3 h 25 min
SnowflakeINC20000319 minor21 h 27 min
AmplitudeData Ingestion Delays minor1 h 15 min
AmplitudeDelayed/Blocked Event Delivery to Amazon Kinesis Destination no impact stated1 h 7 min
AmplitudeStreaming to External Destinations Unavailable no impact stated4 h 37 min
AmplitudeAmplitude Website Outage no impact stated1 min
AmplitudeNotice: Amplitude not impacted by recent PHP vulnerabilities no impact stated1 min
OsanoPartial Outage - Degraded Service minor7 min
SnowflakeINC20000301 critical5 h 3 min
SnowflakeINC20000299 minor50 min
AmplitudeExport API returns 500 errors across multiple organizations minor8 min
SnowflakeINC20000294 critical8 h 52 min
SnowflakeINC20000290 minor44 min
AmplitudeWe are actively investigating an issue with our ingestion systems lagging minor1 h 55 min
SnowflakeINC20000287 critical29 min
AmplitudeDegraded Performance- Funnel charts renders as white text on a white/near-white background in light theme no impact stated1 min
SnowflakeINC20000277 minor2 days
MaxMindNetwork degradation in us-east region no impact stated—

Who is around them.

ChangesCSV of EBSCO's changes · Atom feed of EBSCO's changes

See the list as we read it on any date: Time machine

None since tracking began.

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EBSCO transparency rating

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