Mux

mux.com

We monitor the subprocessor list Mux publishes, but our recent checks could not read it. 29 tracked vendors name Mux as a subprocessor, including HubSpot, Typeform and Smartsheet.

Subprocessors

None extracted.

Web TechnologiesCSV · Atom

Mux's homepage made 226 requests to 23 domains, and 11 services controlled by another company.

Analytics (7): Contentsquare, Fullstory, HubSpot, Reo.Dev, Clay, Heap, LinkedInAdvertising (1): Google CloudCookie compliance (1): CookieYesOther (2): usually detected as CMS: Sanity; reviewed as Widgets: Statuspage

11 third parties by category: Analytics 7Advertising 1Cookie compliance 1Other 2

Third parties 11 · 87 requests
Sanity sanity.io 11% of the page's requests 25
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 8% of the page's requests 19
CookieYes CookieYes 4% of the page's requests 9
Contentsquare Contentsquare 3% of the page's requests 6
Fullstory FullStory 3% of the page's requests 6
HubSpot HubSpot HubSpot Analytics 3% of the page's requests 6
Reo.Dev Reo.Dev 2% of the page's requests 5
Clay Clay Web Intent 2% of the page's requests 4
Heap Heap 4.23.12 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Statuspage statuspage.io <1% of the page's requests 1
First party 1 · 139 requests
Mux HSTS Mux Next.js 16.3.8 Next.js App Router Open Graph Priority Hints Prism RSS Radix UI React Sanity Sanity.io Sentry Turbopack Vercel Vercel Analytics Vercel Speed Insights 1.3.1 Webpack 62% of the page's requests 139

10 tracked companies loaded by the homepage are not in Mux's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (29)CSV · Atom

29 companies
  • Accelevents Event Platform accelevents.com RTMP video provider for delivering videobroadcasts and storing video assets.
  • Arcade arcade.software Media and content; Video hosting, transcoding, streaming, and transcription of customer-recorded media.
  • Bizzabo bizzabo.com Video streaming service
  • Blended Teaching blended-teaching.com video hosting, streaming and playback analytics
  • Conveo conveo.ai Processing Activity Description Video storing, encoding, and streaming Data Residency / Processing Location EU and US Headquarters Location San Francisco, United States; Video encoding and playback
  • Day AI day.ai Video hosting and playback
  • Employment Hero employmenthero.com Processing Activity: Recording, processing, and storing candidate introduction videos for seamless job application evaluations. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design
  • Great Question greatquestion.com Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform.; Video transcoding and hosting
  • HeyMarvin heymarvin.com Mux is used as a sub-processor to enable the livestream feature within the platform.
  • HubSpot hubspot.com Video Functionality
  • InEvent inevent.com RTMP Video streaming and storage
  • Interact interactsoftware.com Enhanced video capabilities
  • JWX jwx.com Encoding and content delivery network
  • Letter AI letter.ai Video processing
  • MangoApps mangoapps.com Live Video Streaming (HLS)
  • ParentSquare parentsquare.com Data provided solely for processing of video content displayed in the application.
  • Pitch pitch.com Video transmission software
  • Productlane productlane.com Video hosting, encoding, and playback for recordings uploaded to threads and changelogs
  • RingCentral ringcentral.com A/V Ingestion, Transcoding & Distribution
  • ScreenSteps screensteps.com Cloud service for processing, storing, and delivering video.; Engineering
  • Smartsheet smartsheet.com Video transcoding
  • Sprig sprig.com Cloud Service that is used to power the voice and video components of our product; Video Hosting and Related Processing Activities
  • SproutVideo sproutvideo.com
  • Supered supered.io Uploaded Video (Optional)
  • Synthesia synthesia.io Video content delivery network
  • Typeform typeform.com (Optional processing)\ Response Data\ Customer Data; Storing Video Questions and Answers
  • Vimeo vimeo.com Quality of experience
  • Waybook waybook.com Video processing, hosting and transcription for Waybook Shots and video content
  • Zuddl zuddl.com A/V Ingestion, Transcoding & Streaming

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Mux's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 no impact stated)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 major)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 2 incidents (2 major)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: 1 incident (1 critical)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: 1 incident (1 major)Nov 4: 2 incidents (1 major, 1 minor)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 6 major or critical
  • 1 h 25 min typical time to resolve
  • 3 h 3 min longest major
BeganIncidentImpactLasted
RTMP and SRT live stream disconnectsminor2 h 39 min
RTMP and SRT live streams disconnectionmajor1 h 10 min
Delays in some video processing tasksmajor1 h 16 min
Elevated Mux Video Errorscritical2 h 23 min
Mux Data Collection Latencymajor1 h 25 min
Degraded VOD playbackmajor33 min
Elevated API Latencyminor1 h
Elevated errors on Direct Uploadsmajor3 h 3 min

Incidents per month

0 3 6 Dec 2025: 2 incidents (2 minor) · typical time to resolve 2 h 16 min Jan 2026: 4 incidents (3 minor, 1 no impact stated) · typical time to resolve 5 h 9 min Feb 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 1 h 29 min Mar 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 3 h 6 min Apr 2026: 6 incidents (1 major, 5 minor) · typical time to resolve 3 h 8 min May 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 1 h 48 min Jun 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 3 h 2 min Jul 2026: 6 incidents (1 critical, 3 major, 2 minor) · typical time to resolve 12 h 3 min Aug 2026: 1 incident (1 no impact stated) · typical time to resolve 25 h 35 min Sep 2026: 1 incident (1 minor) · typical time to resolve 44 min Oct 2026: 5 incidents (1 critical, 3 major, 1 minor) · typical time to resolve 1 h 25 min Nov 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 1 h 16 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Mux Video - VOD6
Mux Video - Live4
Mux Data - Data Collection2
Mux Dashboard1

As Mux's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for Mux's site

Mux transparency rating

It updates with the rating.

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