Mux
Transparency
Breakdown
| Subprocessor list | not found | 0 / 30 |
| Processing locations | no list | 0 / 8 |
| Purposes | no list | 0 / 7 |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 50 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Mux's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/mux"><img src="https://thirdpartyindex.com/badge/mux.svg" alt="Mux transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/mux)Compliance
- Certified
- Says it complies with
Certifications as Mux's trust center lists them; reports are usually shared on request (evidence)
No tracked subprocessors.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center conveyor | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
None extracted.
Listed as a subprocessor by (11)
Purposes as each company states them.
Accelevents Event Platform accelevents.com RTMP video provider for delivering videobroadcasts and storing video assets.
Conveo conveo.ai **Processing Activity Description** Video storing, encoding, and streaming **Data Residency / Processing Location** EU and US **Headquarters Location** San Francisco, United States; Video encoding and playback
Employment Hero employmenthero.com Processing Activity: Recording, processing, and storing candidate introduction videos for seamless job application evaluations. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design
Great Question greatquestion.com Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform.; Video transcoding and hosting
HubSpot hubspot.com Video Functionality
InEvent inevent.com RTMP Video streaming and storage
RingCentral ringcentral.com A/V Ingestion, Transcoding & Distribution
Smartsheet smartsheet.com Video transcoding
Typeform typeform.com (Optional processing)\ Response Data\ Customer Data; Storing Video Questions and Answers
Vimeo vimeo.com Quality of experience
Zuddl zuddl.com A/V Ingestion, Transcoding & Streaming
Service status
- 8 incidents in 90 days
- 4 major or critical
- 12 h 3 min typical time to resolve
- 21 h 53 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Elevated webhook delivery latency | minor | 44 min | |
| Mux Data CSV Exports Delayed | none | 25 h 35 min | |
| Asset Creation Slowness in Certain Region | minor | 18 min | |
| video live and playback issues | critical | 21 h 53 min | |
| Video Playback Issues | major | 2 h 52 min | |
| Live stream disruptions | minor | 12 h 3 min | |
| Live Stream Disruptions | major | 20 h 32 min | |
| Mux Data beacon collection issues | major | 2 h 37 min |
As Mux's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.