Twenty

twenty.com

Twenty declares 10 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Nov 6, 2026.

Subprocessors CSV of Twenty's subprocessors · Atom feed of Twenty's subprocessors DORA draft CSV of Twenty's subprocessors as declared by Twenty what's this? · 

10 third parties.

NamePurposeLocationListed since
Amazon Web Services
AWS hosts all Customer Personal Data stored in the Twenty CRM — including contacts, companies, notes, activities, attachments — together with related backups and logs. Data is hosted in Germany (Frankfurt, eu-central-1). AWS is always engaged.
Anthropic AI
Anthropic processes Customer Personal Data only when a workspace enables AI features and a user runs an AI action — in which case only the specific records or text needed for that action are sent. When AI features are disabled, Anthropic is not a sub-processor. Processed in the United States. Customer data is not used to train Anthropic's models. Transfers are covered by the EU Standard Contractual Clauses.
Azure
Microsoft Azure provides Azure Foundry inference for Twenty AI features when requests are routed to Azure. Data may include prompts, responses, and CRM content supplied as context. Processing locations depend on the model and deployment: Global deployments may process outside the EU even when the Azure resource is in Germany. Retention and abuse monitoring depend on the service and approved account configuration.
ClickHouse
ClickHouse stores Twenty's audit logs, which record activity within the CRM and can contain Customer Personal Data (for example, the content or identifiers associated with a logged action). Processed in Germany. Always engaged. Transfers outside the EEA are covered by the EU Standard Contractual Clauses where applicable.
Cloudflare
Cloudflare processes Customer Personal Data only in transit — request and response content — together with connection metadata such as IP addresses and request headers, in order to route, cache, and protect traffic. As a content delivery network, processing occurs worldwide across Cloudflare's global edge network. Always engaged. Transfers outside the EEA are covered by the EU Standard Contractual Clauses and the EU–US Data Privacy Framework.
Google Cloud Platform AI
Google provides Maps look-ups, Google sign-in, and Gemini models for Twenty AI features when the relevant Google service is used. Data may include address or location queries, authentication information, and, for Gemini inference, prompts, responses, and CRM content supplied as context. Processing locations and data-handling terms depend on the Google service and API used; this entry does not guarantee Germany-only processing for Gemini.
Mistral AI
Mistral processes Customer Personal Data only when a workspace enables AI features and a user runs an AI action; only the data needed for that action is sent. When AI features are disabled, Mistral is not a sub-processor. Processed in France. Customer data is not used to train Mistral's models. As an EU-based provider with EU hosting, no transfer outside the EEA is required for this processing.
OpenAI AI
OpenAI processes Customer Personal Data only when a workspace enables AI features and a user runs an AI action; only the data needed for that action is sent. When AI features are disabled, OpenAI is not a sub-processor. Processed in the United States and the EU. Customer data is not used to train OpenAI's models. Transfers are covered by the EU Standard Contractual Clauses.
Sentry
Sentry receives error and performance events, including stack traces and request context. Customer Personal Data is not expected to be included, but it may incidentally appear if present at the moment an error occurs; Twenty minimizes this through data scrubbing. Processed in the European Union (Frankfurt, Germany). Always engaged. Sentry is a US company, so any remote access from outside the EU, for example for support, is covered by the EU Standard Contractual Clauses and the EU–US Data Privacy Framework.
TypeSafe
Typesafe AI, Inc. provides AI evaluation and monitoring. Data may include prompts, responses, and contextual CRM data in AI interactions submitted for evaluation. Processing locations, retention, and applicable contractual safeguards are being verified.

Web TechnologiesCSV of Twenty's web technologies · Atom feed of Twenty's web technologies

Twenty's homepage made 129 requests to 4 domains, and 2 services controlled by another company.

Analytics (1): CloudflareCDN (1): jsDelivr

2 third parties by category: Analytics 1CDN 1

Third parties 2 · 2 requests
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
First party 1 · 127 requests
Twenty Cloudflare HSTS HTTP/3 Next.js 16.4.1 Next.js App Router Open Graph Priority Hints React Three.js 184 Turbopack Webpack 98% of the page's requests 127

1 tracked company loaded by the homepage is not in Twenty's subprocessor list. A website can use a service without it processing customer data.

Incidents reported by Twenty's subprocessorsCSV of incidents reported by vendors Twenty lists · Atom feed of incidents reported by vendors Twenty lists

62 reported incidents in the last 30 days, by 5 of the vendors Twenty lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Twenty was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
SentryAccount emails not being delivered major42 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SentryEU region replay ingestion latency minor48 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
SentryIngestion delays across all data minor1 h 10 min
SentryDelays in spans and transactions processing major1 h 45 min
SentrySentry.io dashboard and API is down critical1 h 32 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
ClickHouseSQL Console database connection outage minor49 min
SentrySentry dashboard is down critical4 h 21 min
TypeSafe AISystem overload minor1 h 15 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min

And 37 more. All of them: CSV · Who is around them.

ChangesCSV of Twenty's changes · Atom feed of Twenty's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Twenty's site

Twenty transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/twenty"><img src="https://thirdpartyindex.com/badge/twenty.svg" alt="Twenty transparency rating on Third Party Index" height="20"></a>
[![Twenty transparency rating on Third Party Index](https://thirdpartyindex.com/badge/twenty.svg)](https://thirdpartyindex.com/vendors/twenty)