Snapshot 100197
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M4XR5BR7KCA4H4A8Z2B13HH0",
"name": "Customer contact details showing up as \"Redacted\" in the Intercom Inbox",
"impact": "minor",
"status": "resolved",
"started": "2026-10-14T17:43:02Z",
"resolved": "2026-10-14T17:55:23Z",
"url": "https://www.finstatus.com/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M2N0Y11MT015N7214K8Z8PAH",
"name": "Issues with Fin for Salesforce",
"impact": "minor",
"status": "resolved",
"started": "2026-09-16T11:51:45Z",
"resolved": "2026-09-16T17:19:03Z",
"url": "https://www.finstatus.com/incidents/01M2N0Y11MT015N7214K8Z8PAH",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M23E41WACM8EA0K46V2V89QP",
"name": "Messenger Help Articles not displaying",
"impact": "minor",
"status": "resolved",
"started": "2026-09-09T15:55:55Z",
"resolved": "2026-09-09T16:05:10Z",
"url": "https://www.finstatus.com/incidents/01M23E41WACM8EA0K46V2V89QP",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M1PFX639M0HRXYGFZG9E6YW0",
"name": "Fin intermittent failures responding to first conversation messages",
"impact": "minor",
"status": "resolved",
"started": "2026-09-04T15:16:59Z",
"resolved": "2026-09-04T15:55:36Z",
"url": "https://www.finstatus.com/incidents/01M1PFX639M0HRXYGFZG9E6YW0",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M1KTSPSFBJ50NX1M13608HHH",
"name": "Fin failures in Australia region",
"impact": "critical",
"status": "resolved",
"started": "2026-09-03T14:29:36Z",
"resolved": "2026-09-03T14:41:32Z",
"url": "https://www.finstatus.com/incidents/01M1KTSPSFBJ50NX1M13608HHH",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M0Z7E7TYHZ6AHM14M297WNQA",
"name": "Fin not answering in the USA region",
"impact": "major",
"status": "resolved",
"started": "2026-08-26T14:26:29Z",
"resolved": "2026-08-26T14:49:00Z",
"url": "https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01M0E4QH1G16VAJKSDHH7T77D1",
"name": "Issues with Shopify integration",
"impact": "major",
"status": "resolved",
"started": "2026-08-19T23:12:02Z",
"resolved": "2026-08-19T23:45:02Z",
"url": "https://www.finstatus.com/incidents/01M0E4QH1G16VAJKSDHH7T77D1",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KZ4027X05FC0T5NH57QSF0EJ",
"name": "Inbox experience degraded performance",
"impact": "minor",
"status": "resolved",
"started": "2026-08-03T14:22:24Z",
"resolved": "2026-08-03T20:03:54Z",
"url": "https://www.finstatus.com/incidents/01KZ4027X05FC0T5NH57QSF0EJ",
"updates": 4
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KXK5XKQV3JZAPT7XJJRS1X5B",
"name": "Fin slowness",
"impact": "minor",
"status": "resolved",
"started": "2026-07-15T15:21:57Z",
"resolved": "2026-07-15T15:45:36Z",
"url": "https://www.finstatus.com/incidents/01KXK5XKQV3JZAPT7XJJRS1X5B",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KX567269834MWDDQVTG5BT0V",
"name": "Elevated errors affecting Helpdesk and Fin",
"impact": "minor",
"status": "resolved",
"started": "2026-07-10T04:57:44Z",
"resolved": "2026-07-10T05:21:35Z",
"url": "https://www.finstatus.com/incidents/01KX567269834MWDDQVTG5BT0V",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KVWMSY72XK8M19EJB6DXRKFM",
"name": "iOS users facing issues logging into Fin",
"impact": "minor",
"status": "resolved",
"started": "2026-06-24T11:03:51Z",
"resolved": "2026-06-24T11:57:39Z",
"url": "https://www.finstatus.com/incidents/01KVWMSY72XK8M19EJB6DXRKFM",
"updates": 4
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KVTSYEZYB8808ZXGCXN5MSJ3",
"name": "Help Center issues in Australia hosting region",
"impact": "major",
"status": "resolved",
"started": "2026-06-23T17:55:14Z",
"resolved": "2026-06-23T21:05:38Z",
"url": "https://www.finstatus.com/incidents/01KVTSYEZYB8808ZXGCXN5MSJ3",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KTY3VWEWKR24PZD733BVV6Z9",
"name": "Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)",
"impact": "minor",
"status": "resolved",
"started": "2026-06-12T14:30:36Z",
"resolved": "2026-06-12T19:13:10Z",
"url": "https://www.finstatus.com/incidents/01KTY3VWEWKR24PZD733BVV6Z9",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KTV1MRQ5B5FF50BE434VSW48",
"name": "Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions",
"impact": "major",
"status": "resolved",
"started": "2026-06-11T09:54:03Z",
"resolved": "2026-06-11T10:33:39Z",
"url": "https://www.finstatus.com/incidents/01KTV1MRQ5B5FF50BE434VSW48",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KTRTZFVZKRNTW66N1G5S8Z4M",
"name": "Login issues",
"impact": "minor",
"status": "resolved",
"started": "2026-06-10T13:19:05Z",
"resolved": "2026-06-10T16:15:38Z",
"url": "https://www.finstatus.com/incidents/01KTRTZFVZKRNTW66N1G5S8Z4M",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KQFN6VS6ARP1XBR1K1SBYY59",
"name": "Investigating: Compromised version of intercom-client npm package and intercom-php",
"impact": "minor",
"status": "resolved",
"started": "2026-04-30T16:58:00Z",
"resolved": "2026-06-08T11:53:06Z",
"url": "https://www.finstatus.com/incidents/01KQFN6VS6ARP1XBR1K1SBYY59",
"updates": 10
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KT1DN1VSSHNMAYB5N6CD69PY",
"name": "Degraded Performance Across Fin and Inbox Services",
"impact": "minor",
"status": "resolved",
"started": "2026-06-01T11:03:40Z",
"resolved": "2026-06-01T13:23:06Z",
"url": "https://www.finstatus.com/incidents/01KT1DN1VSSHNMAYB5N6CD69PY",
"updates": 5
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KS53K6R2AMPDWJB8PGQ0VM6B",
"name": "Stale reporting data",
"impact": "minor",
"status": "resolved",
"started": "2026-05-21T11:09:09Z",
"resolved": "2026-05-21T19:25:58Z",
"url": "https://www.finstatus.com/incidents/01KS53K6R2AMPDWJB8PGQ0VM6B",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KS2E66S2CR6K1TCQ1WM78RRA",
"name": "Images not loading in the inbox",
"impact": "minor",
"status": "resolved",
"started": "2026-05-20T10:16:34Z",
"resolved": "2026-05-20T10:17:53Z",
"url": "https://www.finstatus.com/incidents/01KS2E66S2CR6K1TCQ1WM78RRA",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KQ7C166NZA1BF7NGWN205C5S",
"name": "Errors on the REST API in Australia",
"impact": "major",
"status": "resolved",
"started": "2026-04-27T11:43:41Z",
"resolved": "2026-04-27T12:51:54Z",
"url": "https://www.finstatus.com/incidents/01KQ7C166NZA1BF7NGWN205C5S",
"updates": 5
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KPS6318RP9JT44WRA7A4PMV5",
"name": "Fin is experiencing issues",
"impact": "minor",
"status": "resolved",
"started": "2026-04-21T23:30:28Z",
"resolved": "2026-04-22T01:07:12Z",
"url": "https://www.finstatus.com/incidents/01KPS6318RP9JT44WRA7A4PMV5",
"updates": 4
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KPQVXJ31TJH3VH7AK9ZZ4HZ2",
"name": "Fin AI Agent Degraded",
"impact": "critical",
"status": "resolved",
"started": "2026-04-21T11:13:29Z",
"resolved": "2026-04-21T10:24:00Z",
"url": "https://www.finstatus.com/incidents/01KPQVXJ31TJH3VH7AK9ZZ4HZ2",
"updates": 2
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KP917Q2TZA6MV52X2974WT3N",
"name": "Fin is experiencing issues",
"impact": "minor",
"status": "resolved",
"started": "2026-04-15T16:57:48Z",
"resolved": "2026-04-15T17:29:03Z",
"url": "https://www.finstatus.com/incidents/01KP917Q2TZA6MV52X2974WT3N",
"updates": 3
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KP5W1CYVWF4G8F48E5RPE8Q1",
"name": "Fin is experiencing issues",
"impact": "critical",
"status": "resolved",
"started": "2026-04-14T11:29:15Z",
"resolved": "2026-04-14T14:57:57Z",
"url": "https://www.finstatus.com/incidents/01KP5W1CYVWF4G8F48E5RPE8Q1",
"updates": 8
}
},
{
"kind": "status_incident",
"evidence_id": 100197,
"data": {
"id": "01KNYKNB5B8B89ND63KJ1KY64Z",
"name": "Elevated 5xx errors on Help Center",
"impact": "minor",
"status": "resolved",
"started": "2026-04-11T15:48:10Z",
"resolved": "2026-04-11T15:48:00Z",
"url": "https://www.finstatus.com/incidents/01KNYKNB5B8B89ND63KJ1KY64Z",
"updates": 2
}
}
]
}