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New in Public Preview – PostgreSQL Support and TiDB Cloud Filesystem Start for Free Sub-Processors and Affiliates for TiDB Cloud Services Last updated on August 5, 2025 To see update history, click here. To provide you with TiDB Cloud Services, we engage the following Sub-Processors and Affiliates listed below to process your CSA Personal Data. 1. Sub-Processors We partner with major IaaS providers to deliver the Cloud services and carefully assess each of our vendors to ensure they meet our security and compliance standards. 1.1 Cloud Providers Sub-Processor Description of Processing Location Amazon Web Services (AWS) Cloud hosting and infrastructure provider Brazil, Germany, Japan, South Korea, Singapore, United States Google Cloud Cloud hosting and infrastructure provider Japan, Singapore, United States 1.2 Other Sub-processors Sub-Processor Description of Processing Location Google If you engage in email support to us and include your CSA Personal Data in the email support (database logs, query outputs, etc.), your CSA Personal Data will be processed by Google. United States Salesforce If you engage in support within the Salesforce portal and include your CSA Personal Data in the support, your CSA Personal Data will be processed by Salesforce. United States, Singapore, Japan Zendesk If you issue any support tickets to us and include your CSA Personal Data in the support tickets, your CSA Personal Data will be processed by Zendesk. United States Stripe If you pay for our services via credit card, your CSA Personal Data will be processed by Stripe. United States Sentry PingCAP uses Sentry to monitor Front-end & back-end errors United States Auth0 Authentication Provider (SAML SSO) United States 2. PingCAP Affiliates Affiliate Entity Location PingCAP (US), Inc. United States PingCAP Kabushiki-Kaisha Japan PingCAP Pte. Ltd. Singapore PingCAP Sdn Bhd (Malaysia) Malaysia For transparency, Beijing PingCAP Xingchen Technology and Development Co., Ltd., maintains separate operations from all other entities and does not provide cloud services.