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Trust Center Start your security review View & download sensitive information Ask for information Overview This Trust Center documents the security, privacy and compliance controls that protect customer data across the Freshworks platform. Use the product selector above to scope the content to the product you are evaluating; cards marked 'Applies across Freshworks' describe controls that operate at the platform or corporate level rather than per product. Available immediately, with no request: our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificates, our SOC 3 report, our sub-processor list, our Data Processing Agreement and technical and organisational measures, and our security and privacy whitepaper. Available on request, usually within [1] business day(s): our SOC 1 and SOC 2 Type 2 reports and bridge letters, penetration testing attestations, network architecture and data flow documentation, our business continuity plan and disaster recovery test summary, and our completed SIG and VSA questionnaires. You do not need an existing relationship with Freshworks to request access. Where to start. If you are a CISO, begin with Compliance and Documents. If you are a security architect, begin with Data Security and Infrastructure. If you are a privacy officer, begin with Legal and Data Privacy. If you are assessing AI, begin with Legal → Subprocessors, which names our AI model providers. If you are in procurement, begin with Self-Assessments and Documents. This content is reviewed quarterly. Each card shows the date it was last reviewed. Questions we have not answered here can go to security@freshworks.com Compliance SOC 2 Type 2 Cyber Essentials Cyber Essentials Plus TX-RAMP SOC 3 CCPA EU-US DPF Swiss-US DPF UK Extension to EU-US DPF ISO/IEC 27001 SoA CSA STAR Level 1 ISO/IEC 27001:2022 SOC 1 Type 2 ISO/IEC 27701:2019 Documents Featured Documents DOCUMENTSApplication Vulnerability Assessment and Penetration Testing (VAPT) Report DOCUMENTSData Flow Diagram (DFD) DOCUMENTSInfrastructure Vulnerability Assessment and Penetration Testing (VAPT) Report DOCUMENTSNetwork Architecture Document COMPLIANCESOC 2 Type 2 COMPLIANCETX-RAMP Risk Profile Data Access Level Impact Level Recovery Time Objective View more Product Security Audit Logging Multi-Factor Authentication Role-Based Access Control View more Documents Network Architecture Document Trust Centre User Guide Data Flow Diagram (DFD) View more Self-Assessments CAIQ HECVAT Full SIG Core View more FedRAMP Readiness Contact Information Certification Package Overview (CPO) FedRAMP Marketplace Data Security Data Backups Encryption-at-rest Encryption-in-transit App Security Responsible Disclosure Code Analysis Vulnerability Assessment and Penetration Test Legal Subprocessors Data Processing Agreement Privacy Policy View more Data Privacy Data Breach Notifications Data Privacy Officer Data Protection Impact Assessment (DPIA) Infrastructure Status Monitoring Cloud Service Providers Network Time Protocol Security Grades SecurityScorecard Freshservice Training Phishing Training Secure Development Training Security Awareness Training If you need help using this Trust Center, please contact us. Contact support If you think you may have discovered a vulnerability, please send us a note. Report issue