Freshworks
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 95 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Freshworks's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/freshworks"><img src="https://thirdpartyindex.com/badge/freshworks.svg" alt="Freshworks transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/freshworks)Compliance
- Certified
- Says it complies with
Certifications as Freshworks's trust center lists them; reports are usually shared on request (evidence)
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. | US, EU, AUS, IND, ME | |
| Appcues, Inc. | Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | |
| Automattic Inc. | Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. | US, EU | |
| Calendly, LLC | Calendly allows the user to book meetings; Freshworks’ Sales rather than sharing their; a preferred way to interact live with; and setting up the account. It is also used to; demo the product for customers. Calendly is; information via email or chat.; with the Freshworks' teams for onboarding | US | |
| Cloudflare, Inc | Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. | US, EU, AUS, IND, ME | |
| Databricks, Inc. | Customer data within our data lake; Databricks is used to process and store; customers for data storage and governance,; environment. It provides services to our; machine learning workloads, and analytics; operations; scalable data transformations (ETL), | US, EU, AUS, IND, ME | |
| Dropbox, Inc. | Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. | US, EU, AUS | |
| e6data Inc | analytics data lake platform. The service is; and analytics features in its products.; e6data provides a high-performance SQL; query engine that runs on top of the; support dynamic and on-the-go reporting; used by Freshworks to provide the ability to | US, EU, AUS, IND, ME | |
| FullContact Inc. | Customers who have an independent; Privacy Policy of Freshworks Inc.; Processing of data by FullContact Inc., is not; and active subscription with FullContact Inc.; can integrate their account with the; covered under the Terms of Service and; social or publicly available information.; supported Freshworks products. This allows; the customers to enrich the contacts that; they maintain in our products with other | US | |
| Google LLC | FireHydrant including AI computing; Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.; Google Cloud Services and Google; Google Fonts is a catalog of open-source fonts and icons, which makes it easy to integrate expressive type and icons seamlessly.; Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. This enables the agent to provide multilingual support.; Vertex provide infrastructure and; cloud computing services for; services using Anthropic Models. | US; US, EU; US, EU, AUS, IND | |
| Hertza L.L.C. D/B/A ZeroBounce | Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations | EU | |
| Inline Manual Ltd. | Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | US | |
| Mailgun Technologies Inc. | Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users. | US | |
| Merge API, Inc. | 3rd party applications via; Merge API is a platform which helps; and its customers can integrate to; enable integration between; freshworks products and other; marketplace apps through Merge Connector API.; software applications. Freshworks | US, EU | |
| Microsoft Corporation | Cosmos Data (Microsoft Corporation) is used by Freshworks to process customer activity events — such as messages received, conversations resolved, or assignments made — so they can be reflected in near real-time dashboards within the product, typically within a few minutes.; Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console. | US, EU, AUS, IND; US, EU, IND, AUS | |
| Rchilli Inc. | RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System. | US | |
| SendGrid, Inc. | FireHydrant.; SendGrid provides transactional; The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so.; email delivery services within | US; US, EU | |
| Snowflake Inc. | Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. | US, EU, AUS, IND | |
| Twilio Inc. | Twilio provides a platform to; Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.; calls, SMS, or Whatsapp messaging; programmatically initiate and receive; through FireHydrant. | US | |
| Wiz Inc. | It provides visibility into workloads, data,; Management, vulnerability management,; Wiz is used to continuously scan and; analyse cloud environments for; and identities, enabling proactive; identification and prioritization of security; issues.; misconfigurations, and exposure detection.; risks,including Data Security Posture | US, EU, AUS, IND, ME | |
| Workato Inc. | Freshworks products and other software. It; Through Workato connectors, Freshworks; Workato is an integration platform that will; and customers can connect with multiple; apps.; be used to build integrations between; is also a workflow automation provider. | US, EU |
Listed as a subprocessor by (11)
Purposes as each company states them.
Alcide alcide.io
Bitwarden bitwarden.com Customer relationship management
ChargeBee chargebee.com Call support and communication platform (Freshcaller): It is used to track and manage customer support interactions through calls.; Chat support and communication platform (Freshchat): It is used to track and manage customer support interactions through in-app chat.; Email support and communication platform (Freshdesk): It is used to track and manage customer support interactions through emails.
CloudBlue cloudblue.com
Digicert digicert.com Provide customer support ticketing
Kentico kentico.com
Outreach outreach.io Customer support ticketing system
Participatory Culture Foundation pculture.org
Rapid7 rapid7.com
TransferMate transfermate.com To assist with case management, sales pipeline and marketing.
Zyte zyte.com Issue reporting and tracking tool
Changes
None since tracking began.