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Skip to navigationSkip to main content Embrace Embrace bridges the gap for SRE and DevOps teams struggling to integrate insights from user-facing apps due to outdated tools. Built with a user-first focus and powered by OpenTelemetry, Embrace's mobile and web observability solution enables teams to capture essential data and understand real customer impact across systems. support@embrace.io Privacy PolicyOpens in new tab Philosophy At Embrace, we believe there is a wealth of actionable, nonintrusive data that, if collected responsibly and presented well, provides a wonderful opportunity for mobile teams to identify and solve the issues that lead to poor user experiences. We collect data because mobile is a vast field of ever-changing variables. Without understanding exactly how users experienced an app across every session, it is impossible to discover every issue that affects them. PII Policy Embrace does not store user information. We are not in the business of collecting user information for the purpose of selling targeted advertising or data. We are 100% aligned to the interests of mobile teams and their users. Embrace exists for one purpose — to provide mobile teams the data and enhanced support they need to ship the best apps possible. This data includes only what is necessary to monitor and debug mobile apps. Device environment information. Examples include OS, region, app version, CPU, memory, battery, and network connectivity. In-app technical events. Examples include views/activities, network calls, logs, and web views. In-app user actions. Examples include taps, button presses, swipes, and user flows. Compliance SOC 2 Type II GDPR CCPA Resources View all Documents Architecture Diagram SOC 2 Type II Information Security Policy Secure Development Policy Legal Terms of Service Opens in new tab Data Processing Addendum Opens in new tab Privacy Policy Opens in new tab Links System Status Opens in new tab Documentation Opens in new tab GitHub Opens in new tab Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 17 more Infrastructure security controls Organizational security Asset disposal procedures utilized Portable media encrypted Anti-malware technology utilized View 8 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Cybersecurity insurance maintained Configuration management system established View 27 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Device environment information. Examples include OS, region, app version, CPU, memory, battery, and network connectivity. In-app technical events. Examples include views/activities, network calls, logs, and web views. In-app user actions. Examples include taps, button presses, swipes, and user flows. Customer personally identifiable information Credit card information Personal health information Subprocessors View all Amazon Web Services • Cloud provider United States, European Union FAQ Media View all Solve every mobile app issue with Embrace Opens in new tab