Snapshot 111031
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{
"pages": [
{
"end_time": "2026-10-31T23:59:59-07:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "z2yhjxdj9gg6",
"impact": "minor",
"message": "At approximately 2 pm Central, some customers reported issues placing order using a delivery template. The issue is now resolved, and Engineering teams are continuing to monitor performance.",
"name": "Issues places order using delivery template",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - \u003cvar data-var='time'\u003e15:02\u003c/var\u003e PDT"
},
{
"code": "wj2tf7f5qm1j",
"impact": "minor",
"message": "Between 9:30 and 10:40 AM Central, Customers reported the inability to log in to Tango Portal. \u2028The issue is now resolved, and Engineering teams are continuing to monitor performance. \u2028\u2028For customers encountering access issues during and around this timeframe, please try logging in again.",
"name": "Portal Log in issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e08:56\u003c/var\u003e PDT"
},
{
"code": "8md04zrq3mm8",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Tango Orders are failing",
"timestamp": "Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e - \u003cvar data-var='time'\u003e14:48\u003c/var\u003e PDT"
},
{
"code": "5fq51yn8kxwv",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Orders are failing",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:26\u003c/var\u003e - \u003cvar data-var='time'\u003e22:02\u003c/var\u003e PDT"
},
{
"code": "tw49x1wrnjd0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Notification: Open Loop and Physical Gift Card Orders",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e22:30\u003c/var\u003e PDT"
},
{
"code": "m7swvl3q0z7h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Orders for certain items are failing",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:39\u003c/var\u003e - \u003cvar data-var='time'\u003e13:55\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "j9n39n6bm1rs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Order history and account transactions may be missing some data",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e14:29\u003c/var\u003e - \u003cvar data-var='time'\u003e16:25\u003c/var\u003e PDT"
},
{
"code": "92y96gq3gb6r",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Customers unable to login to Tango Portal",
"timestamp": "Aug \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - \u003cvar data-var='time'\u003e13:03\u003c/var\u003e PDT"
},
{
"code": "7tr0y67q9dtp",
"impact": "major",
"message": "This incident is resolved now.",
"name": "Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:13\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e PDT"
},
{
"code": "tgztzz6zdpr7",
"impact": "major",
"message": "This incident is resolved now.",
"name": "Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:21\u003c/var\u003e PDT"
},
{
"code": "pfvg67l3dhn5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Disbursement Link redemptions are failing",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:15\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:58\u003c/var\u003e PDT"
},
{
"code": "t1s3fct0p0bv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some customers experiencing slower load times for Tango portal",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e12:50\u003c/var\u003e PDT"
},
{
"code": "4h43pl6wq32r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Errors redeeming landing pages",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:06\u003c/var\u003e - \u003cvar data-var='time'\u003e08:50\u003c/var\u003e PDT"
},
{
"code": "brs1334dq6jb",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Some Disbursement Link redemptions are failing",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:12\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "ypf4y9mtgk4w",
"impact": "none",
"message": "Customers were unable to login into Tango portal due to an internal service error",
"name": "Customers unable to log in to portal due to service failure",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - \u003cvar data-var='time'\u003e07:45\u003c/var\u003e PDT"
},
{
"code": "2l8gh97cmqvg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Orders placed for items with fees are failing via Tango portal",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - \u003cvar data-var='time'\u003e15:10\u003c/var\u003e PDT"
},
{
"code": "rkft4njh3jqd",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Some Credit Card Registrations are Failing",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:14\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "zl8460rchyxd",
"impact": "minor",
"message": "The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally.\nWe will continue to monitor the experience to ensure ongoing stability.",
"name": "Degraded Performance in Reward Link Physical Checkout",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e20:10\u003c/var\u003e - \u003cvar data-var='time'\u003e21:23\u003c/var\u003e PDT"
},
{
"code": "gvzx9fw53bln",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Tango Portal ACH Funding is Experiencing Issues",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e PDT"
},
{
"code": "15fdyg81tx4r",
"impact": "minor",
"message": "This issue has been investigated and resolved. Services are restored.",
"name": "Intermittent issues with sending Physical Reward Link Redemptions",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e - \u003cvar data-var='time'\u003e14:45\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "fvh2vwthym4m",
"impact": "major",
"message": "The issue has been fixed.",
"name": "Some users experiencing ACH errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e - \u003cvar data-var='time'\u003e08:59\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "98xrxcpkq4ms",
"impact": "none",
"message": "This was a supplier issue and not a Tango platform issue",
"name": "Customers experiencing Supplier Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - \u003cvar data-var='time'\u003e15:15\u003c/var\u003e PDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "8ggrgjlbklwk",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Receiving 422 error codes when placing orders",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e20:57\u003c/var\u003e - \u003cvar data-var='time'\u003e21:18\u003c/var\u003e PST"
},
{
"code": "6r3drwkd1bsc",
"impact": "none",
"message": "This incedent has benn resolved.",
"name": "Tango API credentials are not visible in the Portal for users with custom roles",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e20:55\u003c/var\u003e PST"
},
{
"code": "4y2v39m36zc3",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Tango Portal Login Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:20\u003c/var\u003e - \u003cvar data-var='time'\u003e13:52\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-08:00",
"months": [
{
"incidents": [],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "myx3wsmnb7tz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Engineering is investigating a potential partial outage related to our payment processing provider.",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e PST"
},
{
"code": "x2thwsrt6j5q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Incorrect Currency Conversion for Global Choice products",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:05\u003c/var\u003e - \u003cvar data-var='time'\u003e08:52\u003c/var\u003e PST"
},
{
"code": "yyk7sy6j6vft",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Tango Portal Text OTP failing",
"timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:46\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e PST"
},
{
"code": "5hbyf5syrszl",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Global choice link exchange rates are in error",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - \u003cvar data-var='time'\u003e16:13\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "24h523lbb7wq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some customers experiencing issues with funding",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e14:56\u003c/var\u003e PST"
},
{
"code": "x0vtwjvrn945",
"impact": "critical",
"message": "This issue is resolved now.",
"name": "Core service is failing on Sandbox",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:15\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e PST"
},
{
"code": "5dhs5k6660vv",
"impact": "major",
"message": "This issue is resolved now.",
"name": "Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:35\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:53\u003c/var\u003e PST"
},
{
"code": "ygtyb93pvcr3",
"impact": "major",
"message": "This has been resolved now.",
"name": "Starting Saturday morning, credit carding and ACH fundings are failing.",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:43\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e PST"
},
{
"code": "vgcj3kpwq3mk",
"impact": "none",
"message": "This incident has been resolved.",
"name": "404 errors generating reports",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:19\u003c/var\u003e - \u003cvar data-var='time'\u003e14:58\u003c/var\u003e PST"
},
{
"code": "bp70pl94ks50",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some recipients who were prompted to complete a tax form were unable to do so",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:15\u003c/var\u003e - \u003cvar data-var='time'\u003e12:15\u003c/var\u003e PST"
},
{
"code": "rzxhq93v1cl5",
"impact": "minor",
"message": "After validation and monitoring, we are completing this incident.",
"name": "Error in Portal when adding to Cart",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:26\u003c/var\u003e - \u003cvar data-var='time'\u003e15:16\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}