Snapshot 11181
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "We have received reports from customers that some of our Australian domains are being blocked due to a mistake in Google Safe Browsing.\nAfter thoroughly reviewing our sites and security configurations, we have confirmed that this is a false positive. This categorization by Google is an error.\nWe have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google:\n\nTo report as a mistake:\n1.When you see the warning page, click “Details” at the bottom left.\n2.Click “Let us know”.\n3.Choose \"This site is safe\" and then press Submit.\n\nTo bypass the warning and access the portal:\n1.Click “Details”.\n2.Select “Visit this unsafe site”.\n\nWe will provide updates here as soon as more information is available.",
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"body": "We have heard back from Google that our site was reviewed and found to contain no issues and the warnings have been removed. All functionality has returned to normal. \n\nOur team will continue to work with Google to understand why the false positive occurred in case there is anything we can do to prevent similar future incidents from occurring\n\nWe apologize for any inconvenience this has caused",
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"body": "An update for our Outlook Add-in has been released and access to login has been restored. While some features are unavailable, the ability to send secure files is restored.\n\nSendSafely’s documentation on the Outlook Add-in has been updated to reflect these changes:\nhttps://sendsafely.zendesk.com/hc/en-us/articles/24618218120077-The-new-SendSafely-Outlook-add-inhttps://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in\n\nPlease Note: The SendSafely Outlook add-in must be installed by a Microsoft Administrator from the Microsoft 365 admin center. Installation instructions are available from Microsoft here.\nhttps://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide%C2%A0\n\nDue to recent Microsoft updates to the Outlook Add-in framework, the SendSafely Add-in for Outlook is only available and supported for use by Microsoft work and school accounts whose administrator has installed the add-in via the Microsoft 365 admin center.",
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"body": "On May 29, 2025, SendSafely became aware of an issue affecting Microsoft Outlook. This issue appears to be affecting multiple 3rd party vendor applications and may impact the functionality of our new SendSafely Outlook add-in. As such we’ve temporarily disabled the SendSafely Outlook add-in for all users as we investigate.\n\nNote - The legacy SendSafely plugin for Outlook Classic is not impacted by this Microsoft issue. To understand what version you are using refer to this Help Center Article: https://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in",
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],
"body": "SendSafely identified an issue with some packages that caused the packages to expire early. A fix has been released to resolve this, and the team is working to restore the correct state of packages.",
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"body": "SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of SendSafely Packages. \n\nWe are working on a fix and expect to have these services fully restored soon.",
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"body": "A service disruption in our AWS infrastructure resulted in connectivity errors for some customers hosted in our Australian data center between 6:19 PM PDT and 7:36 PM PDT. Normal service has since been restored for all AU customers.",
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