SendSafely
Certifications and attestations: SOC 2PCI DSS
Says it complies with: HIPAA, GDPR, CCPA/CPRA
As listed on SendSafely's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For SendSafely's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/sendsafely"><img src="https://thirdpartyindex.com/badge/sendsafely.svg" alt="SendSafely transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/sendsafely)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum safebase | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services (AWS) | Platform Hosting | Australia (AWS Region); Germany (AWS Region),; Ireland (AWS region),; United States (AWS region), | |
| Ask Nicely | Customer Feedback & Satisfaction Measurement | United States | |
| CrewBloom | 24/7 Customer Support | Philippines | |
| Data Dog | System Metrics and Logging | United States | |
| Corporate Email, Business Operations & Website Analytics | United States | ||
| HubSpot | Customer Relationship Management Platform (CRM) | United States | |
| Intercom, Inc | Customer Support Chatbot | United States | |
| LunaWeb | PDF Invoice Generation | Germany | |
| MailChimp | Email Campaigns | United States | |
| MixMax | Sales Email Automation | United States | |
| PandaDoc | eSignature platform | United States | |
| Productboard | Product Roadmap Management & Feature Request Tracking | United States | |
| Slack | Internal Team Communication & Collaboration | United States | |
| Stripe | Automated Payment, Subscription, & Billing Management | United States | |
| Twilio | SMS Delivery | United States | |
| Vitally | Customer Success Platform | United States/Sweden | |
| Xero | Invoicing & Online Bookkeeping | United States | |
| Zapier | Sales Lead Processing & Invoice Generation | United States | |
| Zendesk | Customer Support & Ticketing | United States | |
| Zendesk Sell | Customer Relationship Management Platform (CRM) | United States |
Listed as a subprocessor by (9)
Purposes as each company states them.
Airtable airtable.com Data security services
Capsule8 capsule8.com Technical support helpdesk and filesharing system
Confluent confluent.io Customer Support Portal
Klaviyo klaviyo.com File Sharing Encryption Platform (Customer Optional)
SOPHOS sophos.com Technical support helpdesk and filesharing system
WorkOS workos.com Customer Support Tool; Support and account management
Yugabyte yugabyte.com Customer communications
Zoom zoom.us Encrypted file transfer service
Zscaler zscaler.com
Service status
1 incident in the last 90 days (0 major or critical, 1 minor, 0 with no stated impact) · typically resolved in 23 h 6 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Service Degradation affecting Audit Log in the EU | minor | 23 h 6 min evidence | |
| Service Disruption affecting US Portal Authentication | minor | 2 h 48 min evidence | |
| AWS Outage affecting some SendSafely services and our upstream providers | none | 11 h 12 min evidence |
As SendSafely's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.