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Legal Menu Legal Home For Everyone For Customers Notice of Updates to SearchStax Service Level Agreements We've made updates to our Managed Search and Site Search Service Level Agreements. Please review the updated agreements: Managed Search SLA | Site Search SLA For questions, please contact SearchStax Support . Sub-Processors Last Revision Date – 2025/10/08 SearchStax, Inc. (“SearchStax”) uses certain Sub-Processors to assist it in providing to its customers the Services as described in the Subscription Services Agreement (https://www.searchstax.com/legal/subscription-services-agreement/) or Terms of Use available at https://www.searchstax.com/legal/terms/ (https://www.searchstax.com/legal/terms/)or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement. A Sub-Processor is a third-party data Processor engaged by SearchStax, including entities from within the SearchStax group, who has or potentially will have access to or process Customer Content (which may contain Personal Data). SearchStax engages different types of Sub-Processors to perform various functions as explained in the tables below. INFRASTRUCTURE: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Content: SUBPROCESSOR CORPORATE LOCATION Amazon Web Services, Inc. USA Microsoft Corporation USA Google, Inc. USA PROCESSING OF CUSTOMER CONTENT: We work with various subprocessors that monitor, maintain and otherwise support the Services. In order to provide this functionality, these Sub-Processors may, but not necessarily will, have access to Customer Content: SUBPROCESSOR CORPORATE LOCATION PURPOSE Atlassian Pty Ltd. USA Bug Tracking Datadog, Inc. USA Service Monitoring and Alerting Microsoft Azure USA Used OpenAI models and development Mixpanel, Inc. USA Customer Account Administration and Support MongoDB USA Used for AI models and productivity through Voyage AI Zendesk, Inc. USA Customer Account Administration and Support SEARCHSTAX GROUP SUB-PROCESSORS COMPANY NAME LOCATION SearchStax, Inc. USA SearchStax India Pvt. Ltd. India