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Subprocessors Effective March 31, 2026 See also: Terms of service Otter.ai engages the third-party entities in the table below to perform limited activities in connection with the Services provided. This page provides important information about the entity name, location and role of each subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superceding written agreement between Customer and Otter.ai (the “Agreement”). Core Infrastructure Subprocessors Otter.ai uses the following subprocessor to support product features and to provide the infrastructure that helps with the delivery of our Services. Entity name Subprocessing Activities Entity Country Amazon Web Services, Inc. Cloud service provider and customer data storage platform United States Other Subprocessors Otter.ai uses the following subprocessors to perform other Service functions such as handling customer initiated support requests. Entity name Subprocessing Activities Entity Country Zendesk Cloud-based customer support services. Personal data may be contained in the customer support tickets. United States OneSignal Customer engagement and push notifications. United States Stripe Cloud-based Payment Processing United States Zuora Subscription Management & Billing United States Slack Internal messaging platform for communications. United States Anthropic Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform. United States OpenAI Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform. United States Intercom Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. United States Research Transcriptions Provider for annotating training and evaluation data for our product features. United States Workato Provider for building automations and integrations. United States Google Cloud Platform Cloud service provider United States Crusoe Cloud service provider United States Crescendo (formerly PartnerHero) The subprocessor only has access to Customer Data in the course of customer-initiated support cases. United States / Philippines / Honduras WorkOS Directory sync for enterprise login workflow. United States PlanHat Customer Success platform for post-sales lifecycle. United States On24 Webinar and virtual event hosting platform. United States Updates As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates. Use cases Sales Education Media SDR Agent Recruiting Agent Resources Help Center Careers Press Blog Download Desktop App iOS app Android app Chrome extension Social LinkedIn YouTube X © 2026 Otter.ai IncPrivacy policyTerms of serviceSoftware service agreementJPCookie settingsStatus