Otter Meeting Agent

otter.ai

Otter Meeting Agent declares 17 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026. 3 tracked vendors name Otter Meeting Agent as a subprocessor, including MinIO, Kudosity and Whova.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

17 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud service provider and customer data storage platformUnited States
Anthropic AI
Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform.
United States
Crescendo (formerly PartnerHero) The subprocessor only has access to Customer Data in the course of customer-initiated support cases.United States / Philippines / Honduras
Crusoe Cloud service providerUnited States
Google Cloud Platform Cloud service providerUnited States
Intercom Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.United States
On24 Webinar and virtual event hosting platform.United States
OneSignal Customer engagement and push notifications.United States
OpenAI AI
Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform.
United States
PlanHat Customer Success platform for post-sales lifecycle.United States
Research Transcriptions Provider for annotating training and evaluation data for our product features.United States
Slack Internal messaging platform for communications.United States
Stripe Cloud-based Payment ProcessingUnited States
Workato Provider for building automations and integrations.United States
WorkOS Directory sync for enterprise login workflow.United States
Zendesk Cloud-based customer support services. Personal data may be contained in the customer support tickets.United States
Zuora Subscription Management & BillingUnited States

Web TechnologiesCSV · Atom

Otter Meeting Agent's homepage made 236 requests to 19 domains, 9 services controlled by another company, and 3 domains not identified.

Analytics (3): Amplitude, Google Cloud, StatsigMarketing automation (1): GetVector, Inc.Live chat (1): SalesloftCookie compliance (1): OneTrustCDN (1): jsDelivrOther (2): usually detected as Appointment scheduling: Chili Piper; JavaScript libraries: Webflow

9 third parties by category: Analytics 3Marketing automation 1Live chat 1Cookie compliance 1CDN 1Other 2

Third parties 9 · 227 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 32% of the page's requests 76
Salesloft Drift 32% of the page's requests 75
Chili Piper chilipiper.com 13% of the page's requests 30
GetVector, Inc. Vector 6% of the page's requests 13
OneTrust OneTrust 5% of the page's requests 12
Amplitude Amplitude 3% of the page's requests 8
Google Cloudsubprocessor Google Analytics Google Tag Manager 3% of the page's requests 7
jsDelivr jsDelivr 2% of the page's requests 5
Statsig Statsig <1% of the page's requests 1
Unknown 3 · 5 requests

cr-relay.comdriftapi.comusbrowserspeed.com

First party 1 · 4 requests
Otter Meeting Agent Cloudflare GSAP 3.12.5 HTTP/3 Open Graph Priority Hints Sentry Swiper Webpack core-js 3.49.0 2% of the page's requests 4

7 tracked companies loaded by the homepage are not in Otter Meeting Agent's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV · Atom

3 companies
  • Kudosity kudosity.com Meeting transcription
  • MinIO min.io AI meeting transcription; processes voice recordings, meeting transcripts, and attendee names which may contain confidential business or customer information
  • Whova whova.com demo recording transcribing tool

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Otter Meeting Agent's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 major)Aug 28: 1 incident (1 major)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 major)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 critical)Sep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 1 incident (1 minor)Oct 27: no incident reportedOct 28: no incident reportedOct 29: 1 incident (1 no impact stated)Oct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: 1 incident (1 major)Nov 8: no incident reportedNov 9: no incident reportedNov 10: 1 incident (1 critical)Nov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 8 incidents in 90 days
  • 6 major or critical
  • 2 h 38 min typical time to resolve
  • 18 h 4 min longest major
BeganIncidentImpactLasted
Site wide outagecritical58 min
Meeting notetakers are not joining meetingsmajor2 h 38 min
Sitewide outageno impact stated—
Delay in speaker tagging and processingminor2 h 49 min
Sitewide outagecritical—
Issues joining Microsoft Teams meetingsmajor18 h 4 min
Email Delivery Outagemajor1 h 8 min
Delayed Summary and Speaker taggingmajor2 h 23 min

Incidents per month

0 4 8 Dec 2025: 2 incidents (1 critical, 1 minor) · partial: our history begins Dec 11 · typical time to resolve 3 h 53 min Jan 2026: 5 incidents (4 critical, 1 minor) · typical time to resolve 1 h 43 min Feb 2026: 1 incident (1 minor) · typical time to resolve 2 h 40 min Mar 2026: 7 incidents (1 major, 5 minor, 1 no impact stated) · typical time to resolve 8 h 39 min Apr 2026: 0 incidents May 2026: 4 incidents (3 minor, 1 no impact stated) · typical time to resolve 2 days Jun 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 24 h 3 min Jul 2026: 0 incidents Aug 2026: 2 incidents (2 major) · typical time to resolve 2 h 23 min Sep 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 18 h 4 min Oct 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 2 h 49 min Nov 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 2 h 38 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Otter Meeting Agent's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Otter Meeting Agent's subprocessorsCSV · Atom

72 reported incidents in the last 30 days, by 7 of the vendors Otter Meeting Agent lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Otter Meeting Agent was involved.

DateCompanyIncidentImpactLasted
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OneSignalOneSignal AI Chat Service Interruption minor4 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
WorkOSIntermittent 503 errors in certain regions minor4 h 19 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
IntercomElevated errors and latencies in the European hosting region. major49 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
WorkatoAPI Platform Performance Degradation minor2 h 27 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
WorkatoWebhooks Performance Degradation minor2 h 42 min
IntercomSlow Fin Procedures minor23 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
WorkOSSSO Profile API Timeouts major2 h 18 min
WorkatoIntermittent errors in knowledge base search minor—
StripeElevated Issuing errors from 17:13 - 20:41 UTC minor4 h 36 min

And 47 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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Otter Meeting Agent transparency rating

It updates with the rating.

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