Snapshot 123140
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{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "h59sq7zs1943",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Dust API conversations and messages are slow",
"timestamp": "Oct \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:38\u003c/var\u003e - \u003cvar data-var='time'\u003e13:39\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "psf0bjwwn6ll",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Pods and conversations inaccessible",
"timestamp": "Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e13:34\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "98grrrcl59vw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "High latency on Dust",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e UTC"
},
{
"code": "3kbj2kpk6jvt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "High latency on Dust",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e - \u003cvar data-var='time'\u003e08:32\u003c/var\u003e UTC"
},
{
"code": "l9m8w3w068vn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "High latency on Dust",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:10\u003c/var\u003e - \u003cvar data-var='time'\u003e17:28\u003c/var\u003e UTC"
},
{
"code": "xb7v7r6n1lh3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent executions fail with \"The model is not supported\"",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:21\u003c/var\u003e - \u003cvar data-var='time'\u003e08:05\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-07-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "tlhhtvcd86wd",
"impact": "minor",
"message": "Back to normal",
"name": "High latency in Europe region",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:04\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e UTC"
},
{
"code": "4hh3d08b48b8",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Error when navigating Dust",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:35\u003c/var\u003e - \u003cvar data-var='time'\u003e13:39\u003c/var\u003e UTC"
},
{
"code": "0gpzl6xhm3hf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Computer use unavailable in new conversations",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e - \u003cvar data-var='time'\u003e13:54\u003c/var\u003e UTC"
},
{
"code": "1c8kx6x6l382",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Degraded performance of Dust platform",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e - \u003cvar data-var='time'\u003e10:24\u003c/var\u003e UTC"
},
{
"code": "qdfmyqsb28pz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Computer Errors",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e14:06\u003c/var\u003e UTC"
},
{
"code": "9zq0zscvbnb1",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Errors when agents read documents from connected data sources",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:28\u003c/var\u003e - \u003cvar data-var='time'\u003e20:11\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "hwpjmn0zc71c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Computer unavailable in new conversations",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e19:38\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
},
{
"code": "gpqbbsf2vpf5",
"impact": "none",
"message": "Users were unable to send a message for five minutes between 3:43pm to 3:47pm UTC. We identified the issues and the issue has been resolved.",
"name": "Unable to send a message",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e UTC"
},
{
"code": "378v6gq5ygls",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Login failures",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:09\u003c/var\u003e - \u003cvar data-var='time'\u003e14:34\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "sx763s8kfvbb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance of Dust.tt and api.dust.tt",
"timestamp": "May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e UTC"
},
{
"code": "b2382p6bvclk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance of Dust.tt and api.dust.tt",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:05\u003c/var\u003e UTC"
},
{
"code": "wvgsbjs8qqt3",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Dust API Unavailable",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:42\u003c/var\u003e UTC"
},
{
"code": "yqyx717sv20f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated error rate on Google Gemini 3 models",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:51\u003c/var\u003e - \u003cvar data-var='time'\u003e15:18\u003c/var\u003e UTC"
},
{
"code": "t9kc8xdhjt34",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Elevated Errors on Anthropic's Sonnet 4.6",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - \u003cvar data-var='time'\u003e16:27\u003c/var\u003e UTC"
},
{
"code": "zgljc6zjmmhy",
"impact": "critical",
"message": "This incident has been resolved",
"name": "Degraded Search Performance in EU",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - \u003cvar data-var='time'\u003e10:09\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "81glln6y8j7p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Elevated Errors on Anthropic's Sonnet 4.6",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:23\u003c/var\u003e - \u003cvar data-var='time'\u003e09:10\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "7v7wj9n3k40y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Database Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "0jtx52px6068",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Latency to be expected on interactions with agents",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e09:49\u003c/var\u003e - \u003cvar data-var='time'\u003e10:22\u003c/var\u003e UTC"
},
{
"code": "kly0dc0022n3",
"impact": "major",
"message": "The incident has been resolved, a long term fix has been implemented and successfully rolled out.",
"name": "Latency to be expected on interactions with agents",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "wqhrq33qjbz5",
"impact": "major",
"message": "Between 00:00 UTC and 07:20 UTC today, EU users were unable to access Dust due to an expired TLS certificate. The Google-managed certificate for EU subdomains (eu.dust.tt, eu.connectors.dust.tt, eu.viz.dust.tt) failed to auto-renew.\n\nWe identified the root cause, provisioned a new certificate, and all EU services are fully operational again.\n\nConnectors synchronization should not have been affected. Webhook-based triggers where lost during this timespan, as well as remote automation platform workflows (like n8n, make, or zapier).",
"name": "Dust EU Region unavailable",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e UTC"
},
{
"code": "0yhk9yns0dby",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Database Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:15\u003c/var\u003e - \u003cvar data-var='time'\u003e08:29\u003c/var\u003e UTC"
},
{
"code": "n0xj5t7tkcty",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "High latency in Europe region",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e - \u003cvar data-var='time'\u003e09:19\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "ck9xv329wfy1",
"impact": "none",
"message": "We are continuing to monitor for any further issues.",
"name": "Conversations processing errors",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:58\u003c/var\u003e - \u003cvar data-var='time'\u003e19:25\u003c/var\u003e UTC"
},
{
"code": "c48tmnm60prj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Increased latency on Dust Platform for some users",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:17\u003c/var\u003e - \u003cvar data-var='time'\u003e15:52\u003c/var\u003e UTC"
},
{
"code": "zzpsn36vqg6l",
"impact": "none",
"message": "This incident has been resolved.",
"name": "High latency on Dust Application",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e - \u003cvar data-var='time'\u003e15:52\u003c/var\u003e UTC"
},
{
"code": "j10m4zjkdw24",
"impact": "none",
"message": "The latency spike have been mitigated. We are no longer receiving any reports of higher than normal agent response time",
"name": "Agent responses are slower than normal",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - \u003cvar data-var='time'\u003e14:36\u003c/var\u003e UTC"
},
{
"code": "p3mbbv0c36y1",
"impact": "minor",
"message": "Incident was resolved. We are investigating root cause to prevent reproduction.",
"name": "Increased agent execution latency",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:35\u003c/var\u003e - \u003cvar data-var='time'\u003e17:09\u003c/var\u003e UTC"
},
{
"code": "xypt41g1bt5h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent responses are slower than normal;",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - \u003cvar data-var='time'\u003e11:22\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "8bkkfgt04b91",
"impact": "minor",
"message": "Resolved.",
"name": "Degraded performance on Dust interface",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:36\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e UTC"
},
{
"code": "s02rt2d99whm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Errors on Anthropic's Claude Sonnet",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:55\u003c/var\u003e - \u003cvar data-var='time'\u003e15:34\u003c/var\u003e UTC"
},
{
"code": "h7871yqbf4vb",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "[EU] Unable to send messages.",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e - \u003cvar data-var='time'\u003e15:53\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "mqqzzv1p6956",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [EUROPE] Scheduled Database Scaling Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e - \u003cvar data-var='time'\u003e08:36\u003c/var\u003e UTC"
},
{
"code": "67s98r1w15pd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [EUROPE] Scheduled Database Scaling Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:18\u003c/var\u003e UTC"
},
{
"code": "q1flq32wsswd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [EUROPE] Scheduled Database Scaling Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:35\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e UTC"
},
{
"code": "m2mvmgjrk6bn",
"impact": "major",
"message": "Our provider is back online, incident resolved.",
"name": "Login issues with Dust",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e09:27\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "2zyktqng113z",
"impact": "none",
"message": "The DNS configuration issue impacting sign-in has been fully resolved. All authentication subdomains have been re-verified, and sign-in is now working normally for all users.\n\nEverything is operating as expected, and we will continue to monitor to ensure a smooth experience moving forward.",
"name": "Sign-In Errors",
"timestamp": "Nov \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e09:48\u003c/var\u003e UTC"
},
{
"code": "m8hz328ky5zb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Database Scaling Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e08:15\u003c/var\u003e - \u003cvar data-var='time'\u003e09:15\u003c/var\u003e UTC"
},
{
"code": "575bnlyb04wf",
"impact": "minor",
"message": "The issue has been resolved, websearch is working.",
"name": "Websearch tool is not working",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:57\u003c/var\u003e - \u003cvar data-var='time'\u003e10:18\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}