Dust

dust.tt

Dust declares 19 subprocessors in its subprocessor list, which we last checked on Oct 25, 2026 (evidence). They include Google Cloud, OpenAI and Stripe. No published changes since we first read it on Oct 17, 2026. 3 tracked vendors name Dust as a subprocessor, including Yousign, Lokalise and Spendesk.

Subprocessors CSV of Dust's subprocessors · Atom feed of Dust's subprocessors DORA draft CSV of Dust's subprocessors as declared by Dust what's this? · 

19 third parties.

NamePurposeLocationListed since
Anthropic, PBC AIAnthropic applies a Zero Data Retention Policy on all data, and does not use it for training purposes. EU via GCP Vertex; Data processing and generationUSA/EU
Customer.io Message WorkflowEU
Datadog, Inc.
Application monitoring; Logs are retained for 15 days on Datadog.; Observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform
Cloud monitoring; USA/EU
ElevenLabs AIData processing and generationUSA/EU
Fireworks AI AIData processing and generationUSA
Front Customer support
GitHub Source code repositoryVersion control
Google, Inc. Data processing and generationUSA/EU
Google Cloud Platform Cloud Hosting; SaaS, PaaS, IaaS services hostingUSA/EU
Hubspot Sales & Marketing
Mistral AI AIData processing and generation; Mistral applies a Zero Data Retention Policy on all data, and does not use it for training purposes.EU
Novu Send notificationsEU
OpenAI, LLC AIData processing and generation; OpenAI applies a Zero Data Retention Policy on all data, and does not use it for training purposes.USA/EU
PostHog Product AnalyticsEU
Qdrant Solutions Database provider for Data Embeddings storageUSA/EU
Sendgrid, Inc. Transactional email delivery provider (platform notifications)USA
Snowflake Data storage and processing
Stripe Finance and payments
X.ai AIData processing and generation; X.AI applies a Zero Data Retention Policy on all data, and does not use it for training purposes.USA

Web TechnologiesCSV of Dust's web technologies · Atom feed of Dust's web technologies

Dust's homepage made 239 requests to 24 domains, 9 services controlled by another company, and 1 domain not identified.

Advertising (3): Google Cloud, X Corp., OpenAIAnalytics (3): LinkedIn, Clay, MetaMarketing automation (2): HubSpot, GetVector, Inc.Other (1): RUM: Datadog

9 third parties by category: Advertising 3Analytics 3Marketing automation 2Other 1

Third parties 9 · 38 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 5% of the page's requests 11
HubSpotsubprocessor HubSpot 5% of the page's requests 11
GetVector, Inc. Vector 3% of the page's requests 6
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
X Corp. Twitter Ads 1% of the page's requests 3
Clay Clay Web Intent <1% of the page's requests 1
Datadogsubprocessor Datadog <1% of the page's requests 1
Meta Facebook Pixel <1% of the page's requests 1
OpenAIsubprocessor ChatGPT Ads Measurement Pixel <1% of the page's requests 1
Unknown 1 · 1 request

cr-relay.com

First party 1 · 200 requests
Dust Cloudflare Google Cloud Google Cloud CDN HSTS Next.js 14.2.35 Open Graph Priority Hints React Webpack core-js 3.49.0 84% of the page's requests 200

3 tracked companies loaded by the homepage are not in Dust's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV of the companies listing Dust · Atom feed of the companies listing Dust

3 companies
  • Lokalise lokalise.com Agentic AI platform
  • Spendesk spendesk.com
  • Yousign yousign.com Solution that allows the creation of virtual assistants powered by AI

ComplianceCSV of Dust's compliance · Atom feed of Dust's compliance

Certified
Says it complies with

Certifications as Dust's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Dust's status page incidents · Atom feed of Dust's status page incidents

Jul 29: 1 incident (1 minor)Jul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: 1 incident (1 minor)Aug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 2 incidents (2 minor)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 major)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 major)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 2 major or critical
  • 1 h typical time to resolve
  • 1 h longest major
BeganIncidentImpactLasted
Dust API conversations and messages are slowmajor1 h
Pods and conversations inaccessiblemajor6 min
High latency on Dustminor1 h 29 min
High latency on Dustminor14 min
High latency on Dustminor2 h 18 min
Agent executions fail with "The model is not supported"minor44 min
High latency in Europe regionminor1 h 47 min
Error when navigating Dustno impact stated4 min

Incidents per month

0 3 6 Nov 2025: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 52 min Dec 2025: 1 incident (1 major) · typical time to resolve 31 min Jan 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 52 min Feb 2026: 6 incidents (1 major, 2 minor, 3 no impact stated) · typical time to resolve 51 min Mar 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 45 min Apr 2026: 1 incident (1 major) · typical time to resolve 2 h 47 min May 2026: 4 incidents (2 critical, 1 minor, 1 no impact stated) · typical time to resolve 1 h Jun 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 11 h 52 min Jul 2026: 6 incidents (1 major, 3 minor, 2 no impact stated) · typical time to resolve 43 min Aug 2026: 4 incidents (4 minor) · typical time to resolve 1 h 29 min Sep 2026: 1 incident (1 major) · typical time to resolve 6 min Oct 2026: 1 incident (1 major) · typical time to resolve 1 h Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Conversations6
europe-west16
Chrome Extension2
us-central12
API1
Dust Slackbot1

As Dust's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Dust's subprocessorsCSV of incidents reported by vendors Dust lists · Atom feed of incidents reported by vendors Dust lists

366 reported incidents in the last 30 days, by 12 of the vendors Dust lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Dust was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
FireworksService Degradation for GLM 5.3 minor4 min
TwilioSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
TwilioSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
TwilioSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
TwilioSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
AnthropicElevated errors for Claude Fable 5.1 major32 min
AnthropicElevated errors for Claude Sonnet 5.5 and other models major1 h 39 min
TwilioAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
TwilioSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
TwilioMMS Delivery Delays from Twilio to C-Spire United States minorongoing
TwilioSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
StripeElevated Blik errors no impact stated1 h
TwilioVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
TwilioSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
AnthropicElevated errors for Claude Fable 5 and Claude Fable 5.1 major36 min
TwilioSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
AnthropicElevated errors for Claude Opus 5.5 major5 min
GitHubGrok 4.6 and Grok 4.7 Service Issues minor41 min
AnthropicElevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 critical33 min
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min
TwilioVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
OpenAIHelp Center Chat Support Degraded no impact stated32 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
TwilioSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min

And 341 more. All of them: CSV · Who is around them.

ChangesCSV of Dust's changes · Atom feed of Dust's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Dust's site

Dust transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/dust"><img src="https://thirdpartyindex.com/badge/dust.svg" alt="Dust transparency rating on Third Party Index" height="20"></a>
[![Dust transparency rating on Third Party Index](https://thirdpartyindex.com/badge/dust.svg)](https://thirdpartyindex.com/vendors/dust)