Snapshot 12633
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
[DTL0]
Darktrace Sub-Processors
What is a Sub-Processor?
A sub-processor is a third-party engaged by Darktrace to process personal data on our behalf,
solely for the purpose of delivering services to customers in accordance with our Terms of Service,
customer agreements and Data Processing Addendum (DPA).
List of Sub-Processors
The table below lists the sub-processors currently authorized to process customer personal data
as part of Darktrace products and related services.
Product-Specific Sub-Processors
Used directly for delivering Darktrace products and services.
Legal entity Product/Service applicability Nature and purpose of Data location Link to Status
name processing Privacy Notice
Darktrace, For the provision of Darktrace services and US Privacy Notice Active
Inc. Darktrace products and 24/7 customer
services. support services
Darktrace For the provision of Darktrace services and Australia Privacy Notice Active
Australia Darktrace products and 24/7 customer
Pty Ltd. services. support services
Darktrace For the provision of Darktrace services and Japan Privacy Notice Active
Japan K.K Darktrace products and 24/7 customer
services. support services
Darktrace For the provision of Darktrace services and Singapore Privacy Notice Active
Singapore Darktrace products and 24/7 customer
Pte Ltd. services. support services
Darktrace For the provision of Darktrace services and South Africa Privacy Notice Active
South Africa Darktrace products and 24/7 customer
Pty Ltd. services. support services
Darktrace For the provision of Darktrace services and Korea Privacy Notice Active
Korea Ltd. Darktrace products and 24/7 customer
services. support services
Amazon Cloud infrastructure and Secure cloud service US, Canada, UK, Privacy Notice Active
Web hosting services for provider for Darktrace Ireland,
Services, Darktrace solutions products and services Netherlands,
Inc. Australia and
Singapore based
upon the
customer’s
choice
Google LLC Cloud infrastructure and Secure cloud service US and Privacy Notice Active
data processing services provider (Google Netherlands
(GCP) Cloud Platform) for
Darktrace products
and services
[DTL0]
[DTL0]
Microsoft Cloud hosting and Microsoft 365 and US, UK, Privacy Notice Active
Corporation productivity tools Secure cloud service Netherlands,
provider (Azure) for Canada,
Darktrace products Singapore,
and services Ireland, UAE,
South Africa and
Australia based
upon the
customer’s
choice
Atlassian ASM Production Netherlands Privacy Notice Active
Pty Ltd. issues/incidents
tracking and
communication
Gitlab Source code management Production UK Privacy Notice Active
and CI/CD platform issues/incidents
tracking and
communication
Mailgun Email delivery and Mass mailing EU, US Privacy Notice Active
transactional email services capability
Zendesk Customer support platform Managing customer UK, US, Ireland, Privacy Notice Active
support interactions EU, Japan,
and tickets Australia
Pylon Data analysis and Processing and US Privacy Notice Active
monitoring analysing user
engagement and
operational data
Hubspot Customer Communication Marketing and Germany Privacy Notice Active
communication
management with
customers
Salesforce Customer Relationship Customer relationship UK, Stockholm, Privacy Notice Active
Management platform and sales data Amsterdam
management
Gainsight Customer Success platform Customer Frankfurt Privacy Notice Active
engagement and
analytics tracking
Changes to Sub-Processors
Darktrace will provide at least 30 days prior notice via the customer portal before engaging any new sub-
processor to processing customer personal data. Customers will have the opportunity to object to such
appointments within that notice period.
[DTL0]