Snapshot 12755

Document
Data processing addendum
URL
https://trust.solo.io/
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HTTP status
200
Content type
text/html
Fetch mode
browser
Size
96850 bytes
SHA-256 (raw)
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SHA-256 (normalized text)
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Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

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SOLO.IO
Solo.io is a cloud-native software company founded in 2017 delivering API gateway, service mesh, and agentic AI connectivity products — including Solo Enterprise for Istio, kgateway, agentgateway, and kagent — built on the open-source Envoy and Istio projects.
Our mission is to enrich the cloud-native open-source community with the latest innovations in cloud connectivity, from sidecarless service mesh and Envoy-powered API gateways to agentic AI.
security@solo.io
Privacy PolicyOpens in new tab
Solo.io is the leading provider of API gateway, service mesh, & internal developer portal solutions
Solo.io develops innovative cloud-native solutions that enhance the speed and agility of enterprise application development. Our robust application networking platform enables the deployment of high performance, data-intensive workloads that foster the creation of outstanding digital experiences, including those powered by generative AI (genAI). With Solo Enterprise Products, you’re equipped to seamlessly and securely expand in a multi-cloud world, ensuring your applications not only keep pace with technological advancements but lead the way in innovation.
Compliance
SOC 2 Type 1
SOC 2 Type 2
Resources
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Policies
View 11 more
Questionnaires
[Solo.io] - CAIQ Lite (Dec 2025)Opens in new tab
VSA QuestionnaireOpens in new tab
Commercial Software Security
Solo.io Security Standards for Commercial Software
Solo.io Software Development Lifecycle Procedures (SDLC)
Solo.io Subscription Terms and Meanings
Subscriber Data Processing Agreement
View 1 more
SOC 2
Solo.io SOC 2 Type 2 2026
Pen Tests
Solo.io Network Technical Summary 2026_Redacted.pdf
Solo.io Web Application Summary 2026_Redacted.pdf
Regulatory Positions
Controls
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Infrastructure security
Unique production database authentication enforced
Encryption key access restricted
Unique account authentication enforced
View 10 more Infrastructure security controls
Organizational security
Asset disposal procedures utilized
Portable media encrypted
Anti-malware technology utilized
View 9 more Organizational security controls
Product security
Data encryption utilized
Control self-assessments conducted
Penetration testing performed
View 1 more Product security control
Internal security procedures
Continuity and Disaster Recovery plans established
Cybersecurity insurance maintained
Configuration management system established
View 24 more Internal security procedures controls
Data and privacy
Data retention procedures established
Data classification policy established
Subprocessors
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Slack
•
Collaboration
United States of America
Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk.
Zendesk
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Customer support
United States of America
Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services.
Thena.ai (Pivoting Owl, Inc.)
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Customer support
United States of America
Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack.
Planhat, Inc.
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Customer support
United States of America
Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services.
FAQ
Media
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Solo.io Introduction: Revolutionizing Cloud-Native Connectivity Opens in new tab