Solo.io
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | partial | 5 / 7 |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | not found | 0 / 6 |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | not found | 0 / 5 |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 64 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Solo.io's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/solo-io"><img src="https://thirdpartyindex.com/badge/solo-io.svg" alt="Solo.io transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/solo-io)Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Security page | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Google Gemini AI | Customer support; Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America | United States of America | |
| JumpCloud | Directory, SSO, MDM | ||
| OpenAI API | Customer support; OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models. | United States of America | |
| Planhat, Inc. | Customer support; Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services. | United States of America | |
| Salesforce | Sales | ||
| Slack | Collaboration; Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk. | United States of America | |
| Thena.ai (Pivoting Owl, Inc.) | Customer support; Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack. | United States of America | |
| Zendesk | Customer support; Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services. | United States of America |
Changes
None since tracking began.