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Skip to navigationSkip to main content Opens in new tab |Kustomer's Trust Center Kustomer At Kustomer, we believe trust from our customers is paramount. We recognize the importance of providing a top performing application that is continuously available, while protecting your data and keeping it private. Our security consists of layers of protection, starting with team policies and procedures, and incorporates continuous monitoring and automation built into our software development cycle. Our commitment to security extends to our partners and trained third-party security professionals who provide guidance, ensure compliance, and validate security across all areas of the organization. [email protected] Privacy Policy Subprocessors Amazon Web Services • Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features United States, Ireland, India Cloud hosting and AI model processing locations are determined at time of customer onboarding Anthropic • Engineering United States Claude Desktop and CLI usage MongoDB Atlas • Database United States, Ireland, India Database Hosting Location is decided upon at time of onboarding Coralogix • Cloud monitoring United States, Ireland, India Infrastructure Monitoring Twilio • Native Voice + SMS Channel United States Covers our Native Voice functionality and also limited to customers that use the SMS channel Google • EMail API United States Cloud services to support GMail Channel integration. Postmark • Email Channel United States For the EMail Channel Integration + transactional emails OpenAI • AI Features United States AI Features in the Kustomer App Sentry • Cloud monitoring United States Application Performance Monitoring & Error Tracking Elastic Cloud • Search Functionality United States or Ireland Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding 1-10 of 15 results Showresults per page All subprocessors Amazon Web Services Cloud hosting and AI model processing locations are determined at time of customer onboarding Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features United States, Ireland, India https://aws.com Anthropic Claude Desktop and CLI usage Engineering United States https://www.anthropic.com/ MongoDB Atlas Database Hosting Location is decided upon at time of onboarding Database United States, Ireland, India https://cloud.mongodb.com/ Coralogix Infrastructure Monitoring Cloud monitoring United States, Ireland, India https://www.coralogix.com Twilio Covers our Native Voice functionality and also limited to customers that use the SMS channel Native Voice + SMS Channel United States https://www.twilio.com/gdpr Google Cloud services to support GMail Channel integration. EMail API United States https://google.com Postmark For the EMail Channel Integration + transactional emails Email Channel United States https://postmarkapp.com/eu-privacy#gdpr OpenAI AI Features in the Kustomer App AI Features United States https://openai.com Sentry Application Performance Monitoring & Error Tracking Cloud monitoring United States https://sentry.com Elastic Cloud Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding Search Functionality United States or Ireland https://www.elastic.co/cloud Snowflake Data Warehouse (only applicable to clients with Snowflake SKU) Data storage and processing United States, Ireland snowflake.com Pubnub PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more. Supports Chat Functionality United States https://www.pubnub.com/trust/ Pendo Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications. Data analytics United States Deepgram Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content. Voice Transcription United States https://deepgram.com/ ClickHouse, Inc. Cloud database provider used for high-speed analytical data processing and log storage. Reporting and Analytics United States https://clickhouse.com