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Founded in 2011 Welcome to Hiver's Trust Portal. Hiver is an agentic AI customer service platform. Every conversation it handles carries data your team and your customers trust you with. This portal holds our compliance documentation, our certifications, and the security controls behind them. We believe in maintaining transparency and building trust with our customers, and this portal is designed to provide you with the information and assurance you need to feel confident in our ability to protect your team's and customers' data. The platform is covered by our SOC 2 Type II report. An independent auditor evaluated our controls against the Trust Services Criteria for security, availability, confidentiality, and privacy. We are also ISO 27001:2022 certified and fully GDPR compliant. Request access to our SOC 2 Report below or contact security@hiverhq.com with questions about our security controls, data encryption, and compliance programs. Founded in 2011 | | | Overview Compliances Trusted by Controls Resources Subprocessors Subprocessors (18) Here are the subprocessors that Hiver uses to process data in its infrastructure and business operations. Google Cloud Providers United States of America Microsoft Artificial Intelligence United States of America AWS IT infrastructure United States of America OpenAI Artificial Intelligence United States of America Stripe Finance United States of America HubSpot Sales United States of America Zoom Collaboration & Productivity United States of America Mailmodo Marketing United States of America Pinecone IT infrastructure United States of America Langsmith IT Management United States of America APILayer Geolocation Austria Tray.io Integrations platform United States of America Gainsight Analytics United States of America ChartMogul Sales United Kingdom Mixmax Marketing United States of America Sendgrid Customer Service United States of America Hotjar Analytics Malta Twilio Cloud Telephony United States of America A cloud communications platform that provides APIs for developers to build voice, SMS, video, and messaging applications.