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Netskope Sub-Processor List
Last updated: Sept 2026
When operating as a data processor, Netskope products, platform and customer support services may use one or more of the following sub-processors. All such transfers are governed by EU Standard
Contractual Clauses which have been formally executed by the vendor to ensure regulatory compliance. Updates to this list are provided via Netskope’s customer support portal and maintained at
https://www.netskope.com/resources/data-sheets/netskope-sub-processors
For additional queries, please contact the Netskope Privacy team at privacy@netskope.com
Product Sub-Processors
Product Processing Sub-processor's Own
Sub-processor & Privacy Contact Processing Activity & Scope
Applicability Location Sub-processors
Intuit (Mailchimp) All (excluding Activity: Intuit (Mailchimp) serves as the Mail Transfer Agent (MTA), essentially the "postal U.S. mailchimp.com/legal/s
2700 Coast Ave, Mountain View, CA Netskope SD-WAN) service" responsible for delivering automated alert and report emails from the platform to your ubprocessors
94043, U.S. administrators.
privacy@mailchimp.com Scope: The only data it handles is the content contained in those reports, and this occurs only if
your customer admins have configured reports to be included as email attachments.
Twilio SendGrid Netskope SD-WAN Activity: Twilio SendGrid serves as the Mail Transfer Agent (MTA), essentially the "postal service" U.S. twilio.com/en-us/legal/
1801 California Street, Suite 500, Denver, responsible for delivering automated alert and report emails, specifically for the SD-WAN sub-processors
CO 80202, U.S. product.
privacy@twilio.com Scope: The only data it handles is the content contained in SD-WAN reports, and this occurs only
if your customer admins have configured reports to be included as email attachments..
Okta/Auth0 Netskope SD-WAN Activity: Okta/Auth0 provides authentication services verifying the identity of your U.S. okta.com/legal/trustan
10800 NE 8th Street, Suite 700, Bellevue, administrators when they log in to the SD-WAN console. dcompliance/subproce
WA 98004, U.S. Scope: The only data it handles is what's required to process customer admin authentication ssors
privacy@okta.com events, such as login credentials and related sign-in details.
Hosting Sub-Processors (No Access to Customer Data)
Product Processing Sub-processor's Own
Sub-processor & Privacy Contact Processing Activity & Scope
Applicability Location Sub-processors
Amazon Web Services, Inc All Activity: Amazon Web Services (AWS) provides cloud hosting infrastructure for several platform Global (aligned aws.amazon.com/com
410 Terry Ave North, Seattle, WA 98109, components, including the NPA Console, Log Streaming, CASB API, SSPM, SD-WAN Control to customer pliance/sub-processors
U.S. Plane, Risk Insights, Backup Services, Advanced Analytics and our AI products, AgentSkope, tenant region)
aws.amazon.com/privacy Device Intelligence, AI Security Guardrails, and AI Red Teaming, which use dedicated LLMs
hosted on AWS Bedrock or SageMaker.
Scope: Its use is mandatory for some Netskope services, however, AWS only supplies the
underlying infrastructure and cannot access the data.
Google (Google Cloud) All Activity: Google Cloud provides hosting infrastructure for Pub/Sub Logs, the system used to Global (aligned cloud.google.com/term
1600 Amphitheatre Parkway, Mountain move log messages between platform components. This final service is soon to be migrated to to customer s/subprocessors
View, CA 94043, U.S. AWS. tenant region)
policies.google.com/privacy Scope: Its use is mandatory for some Netskope services, however, Google only supplies the
underlying infrastructure used to transport log messages and cannot access the data.
Microsoft Corporation (Microsoft Azure DLP LLM (optional); Activity: Microsoft Azure provides hosting infrastructure for the optional LLM-based DLP data Global (aligned Microsoft
Cloud) Netskope SD-WAN classification module and the SD-WAN Management Plane. to customer sub-processor list
One Microsoft Way, Redmond, WA Scope: Microsoft supplies the computing infrastructure and cannot access the data. Used for the tenant region) (.docx)
98052, U.S. DLP LLM AI-based data classification feature (optional) and the SD-WAN management plane.
microsoft.com/en-us/privacy/privacy-su
pport-requests
Classification : Netskope Public
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Customer Support Sub-Processors
Product Processing Sub-processor's Own
Sub-processor & Privacy Contact Processing Activity & Scope
Applicability Location Sub-processors
Sumo Logic, Inc All Activity: Sumo Logic supports troubleshooting and log analysis - helping Netskope engineers U.S. sumologic.com/solutio
305 Main St, Redwood City, CA 94063, search and analyse technical logs to diagnose problems reported by customers. ns/security/subprocess
U.S. Scope: It handles internal Netskope system logs, which may contain some customer data. ors
privacy@sumologic.com
Salesforce, Inc All Activity: Salesforce provides the ticketing system for technical support where support tickets are U.S. Salesforce
415 Mission Street, 3rd Floor, San created and tracked. infrastructure &
Francisco, CA 94105, U.S. Scope: It handles customer support ticketing data, including any logs submitted by customers for sub-processors (PDF)
privacy@salesforce.com troubleshooting purposes.
Atlassian All Activity: Atlassian (Jira) provides the internal tracking system used by Netskope engineering U.S. atlassian.com/legal/su
350 Bush Street, Floor 13, San Francisco, teams to work on and resolve customer issues escalated from technical support. b-processors
CA 94104, U.S. Scope: Customer-submitted logs within Salesforce support tickets may be additionally processed
privacy@atlassian.com in Jira tickets for engineering support purposes.
Revyz, Inc All Activity: Revyz provides backup and restoration services for Netskope data hosted with Atlassian U.S. Revyz processing
35767 Hibiscus Ave, Fremont, CA 94536, including secure backup copies of Jira ticket data so it can be restored if lost. details
U.S. Scope: It handles customer logs that were submitted to Salesforce, transferred to Jira (Atlassian),
privacy@revyz.io and subsequently backed up through Revyz.
Movate, Inc All Activity: Movate provides first-line technical support supplying trained support staff who answer U.S./India N/A
5600 Tennyson Parkway, Suite 255, initial support calls and tickets around the clock.
Plano, TX 75024, U.S. Scope: Its support teams have access to tickets in Salesforce, including any log data customers
privacy.officer@movate.com submit within those tickets.
AuroValor All Activity: AuroValor provides additional first-line technical support staffing to ensure 24/7 India N/A
52/1, 5th Floor, Ranoji Rao Road, coverage of support calls and tickets.
Basavanagudi, Bengaluru, Karnataka Scope: Its support teams have access to tickets in Salesforce, including any log data customers
560004, India submit within those tickets. This may also require an administrator's contact name and email
contact@aurovalor.com address.
Classification : Netskope Public
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Gainsight, Inc All Activity: Gainsight supports customer success operations. The tool Netskope's customer success U.S. gainsight.com/policy/s
350 Bay Street, Suite 100, San Francisco, managers use to track customer onboarding, health, and renewals. ub-processors
CA 94133, U.S. Scope: A service offered to customers to enhance the admin user experience.
privacy@gainsight.com
Sentry All Activity: Sentry processes crash dumps created within Netskope's infrastructure and services U.S. sentry.io/legal/subproc
45 Fremont St, 8th Floor, San Francisco, automatically collecting error reports when software crashes so faults can be fixed quickly. essors
CA 94105, U.S. Scope: It handles the processing of minidumps used for engineering support escalation and
compliance@sentry.io remediation.
SearchUnify All Activity: SearchUnify reviews customer cases for quality assurance providing a search tool that U.S. N/A
340 E Middlefield Rd, Mountain View, CA helps support agents find past solutions relevant to a ticket, so issues are resolved faster.
94043, U.S. Scope: It processes support case content to maintain a relevant knowledge repository accessible
privacy@searchunify.com only to authorised support agents.
Classification : Netskope Public
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