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|Fin's Trust Center
Fin
Fin upholds the highest standards for safety and security, including enterprise-grade testing and controls, internationally recognized compliance accreditations, and advanced protections for Fin AI Agent against LLM threats.
[email protected]
Privacy Policy
Subprocessors
Amazon Web Services, Inc.
•
Hosting, storage and processing (including AI processing) of Customer Data
USA or EU dependent upon customer's selected region
Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom
OpenAI, L.L.C.
•
AI processing
USA or EU dependent upon customer's selected region
OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.
Mailgun Technologies, LLC
•
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA
Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers
Message Systems, Inc. (d/b/a Sparkpost)
•
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA
SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time
Snowflake Inc.
•
Data warehouse services and processing (including AI processing)
USA or EU dependent upon customer's selected region
Snowflake enables data storage, processing, and analytic solutions
PlanetScale Inc.
•
Database storage and caching
USA or EU dependent upon customer's selected region
PlanetScale is a fully-managed MySQL database platform, powered by Vitess
Twilio, Inc.
•
SMS and Phone functionality
USA
Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.
Cloudflare, Inc.
•
Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland)
USA or EU dependent upon Customer's selected region
Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services
Microsoft Corporation (EU)
•
AI processing
USA or EU dependent upon customer's selected region
Provides EU hosted AI Products by utilizing Azure OpenAI Service
Anthropic, PBC
•
Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).
USA
Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.
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All subprocessors
Amazon Web Services, Inc.
Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom
Hosting, storage and processing (including AI processing) of Customer Data
USA or EU dependent upon customer's selected region
https://aws.amazon.com/
OpenAI, L.L.C.
OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.
AI processing
USA or EU dependent upon customer's selected region
www.openai.com
Mailgun Technologies, LLC
Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA
www.mailgun.com
Message Systems, Inc. (d/b/a Sparkpost)
SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA
bird.com/api/email?sp=true
Snowflake Inc.
Snowflake enables data storage, processing, and analytic solutions
Data warehouse services and processing (including AI processing)
USA or EU dependent upon customer's selected region
www.snowflake.com
PlanetScale Inc.
PlanetScale is a fully-managed MySQL database platform, powered by Vitess
Database storage and caching
USA or EU dependent upon customer's selected region
www.planetscale.com
Twilio, Inc.
Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.
SMS and Phone functionality
USA
www.twilio.com
Cloudflare, Inc.
Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services
Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland)
USA or EU dependent upon Customer's selected region
www.cloudflare.com
Microsoft Corporation (EU)
Provides EU hosted AI Products by utilizing Azure OpenAI Service
AI processing
USA or EU dependent upon customer's selected region
www.microsoft.com
Anthropic, PBC
Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.
Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).
USA
https://www.anthropic.com
Google
Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU.
Provides AI processing
USA or EU dependent upon customer's selected region
https://www.google.com
Eleven Labs, Inc.
Provides AI Processing (specifically text to speech) for Fin Voice AI Agent
AI Processing (text to speech)
USA or EU dependent upon customer's selected region
https://elevenlabs.io/
Ably
Message delivery service to support real-time delivery of messages via messenger products
Message delivery service
USA, EU or Australia dependent upon customers selected region
https://ably.com
Cartesia AI, Inc.
Provides AI Processing for Fin Voice AI Agent
AI processing (text to speech)
USA or EU dependent upon customer's selected region
https://cartesia.ai/sonic